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February 2024 by Dawn Giroux
Amanda was wonderful with her knowledge and the extra help she offered. She took her time and I am so pleased with the service she gave I would recommend anyone to come to Holyoke Mall TMobile!
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December 2023 by Amy Schalet
Really happy with customer service I received last Saturday. Kind, patient, knowledgeable and effective. Thank you Brie!
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November 2023 by Edwin Gomez
Jose helped me with my issues very patient I recommend him for future help ...
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October 2023 by KindBud fpv
Had a rough day be4 hand but brie customer service was above and beyond she was nice to Opal =) like family
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July 2023 by Mickey K.
Scammers. Customer rep said to switch carriers, I would get a free phone. Just bold face lied. That was not the case when I logged into my t mobile account the next day. She also added extra charges without my consent. Now I have to spend a day , switching carriers again, being given the run around with customer reps to get everything fixed and out of the fraudulent contract they put me. What a fucking headache.
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May 2023 by rexial mint
It's a decent t mobile store. It's a pretty busy location though to be prepared for that. Staff are friendly.
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May 2023 by Victor Pagan
Hi is ok and regular for customer service not bad keep up the good work.
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April 2023 by Deana Clewes
Spent 3 hours there just have them screw up our phones. Promised phones that they didn't even have in stock. Then refused to ship it.
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November 2022 by Gregory Gomez
I’ve been with every Mobil company you can imagine! But Gregory Gomez is an excellent sales man…. Pleasure to be a T-Mobile customer thanks to my son Gregory Gomez Jr. made ME a believer ! Thank you GREG . If anyone ever needs a phone, check him out @ Chicopee store, next to Walmart.
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August 2022 by Lucille Passer
My Daughter and I went in because I had a crack in my screen protector. Mason offered to help us, but he obviously would rather have been doing anything else. He kept staring vacantly out the window. He took 3-4 tries to put the phone number in the tablet and then insisted that because the device was not insured he could not help me. He was very rude. We were planning to buy my daughter a new phone as well, but we left due to Mason’s attitude. We went to the store in West Springfield and Jacque and Alexus helped me order a replacement screen protector online and got my Daughter a new i phone. If you want to be treated with respect and have a pleasant helpful experience. Skip the Holyoke store and go to West Springfield !!!
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June 2022 by Rosabella
Nice selection of phone & accessories but I have a better plan deal in Metro by T-Mobile .???
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February 2022 by Melissa Tosado
There no t-mobile store at the mall
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October 2021 by Miss Rodriguez
Excellent customer service. I was helped right away by China to setup a family plan. She was very sweet and explained everything very well. Thank you China!! I'm happy that I switched to t-mobile.
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June 2021 by Erica Hernandez
I have to say that the sales Rep Gregory Gomez, was so helpful and patient. He met my expectations and more! Everyone should smile more like him he brightens up the room. Good vibes always! My favorite.
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June 2021 by Karina Rodriguez
Excellent customer service. I was helped right away by China to setup a family plan. She was very sweet and explained everything very well. Thank you China!! I'm happy that I switched to t-mobile.
