-
September 2024 by Hannah Davis
I would give 0 stars if I could. Never coming back to Geek Squad. They charged me $200 of services I was not informed about ahead of time. Then when I call customer service, they say refund is not possible because I “approved” the services. I brought my laptop in for diagnostics. They told me it would take 2 days, it ended up taking 4 days for diagnostics. When I went to pick my laptop up, I found out they did diagnostics plus system repairs and software installations that I did not ask for. Ended up paying over $300 and they did not even find or fix the issue. Could have gotten a new computer for that. Completely taken advantage of. Never bring your tech here.
-
August 2024 by Devon Roller
This store is atrocious. I went here to purchase a Star Link in May. Not only did they state that Star Links do not work and advised me against it, they also had me order a post for 74 dollars to mount the Star Link. Firstly, it did not need the post. Secondly, they only gave me store credit back instead of my money. I will never go to best buy again. Also, Star Link has been so helpful, so I don't know why Best Buy advised against it. If you need technical direction, DO NOT GO TO THIS BEST BUY PLEASE!
-
June 2024 by Jules Wagner
I paid for a 5 year warranty. They refused to honor it and referred me to the manufacturer warranty. They made no attempt to give me any contact information. I spend time on online chat, followed by waiting on hold for 30 min to be told they couldn’t help. The manufacturers warranty is a complicated process and that’s why I had selected the 5 year plan.
-
May 2024 by C-la T -it's me
Geek Squad was so helpful fixing printer, connection, & computer issues! They transferred me to the right people over the phone & connected remotely to fix the problems, then they even checked my device for any other issues & fixed them too! This membership is priceless, & they're located pretty close-in Best Buy at the Holyoke Mall! Thank you so much, Geek Squad saved the day!
-
March 2024 by Yvette Porter
Worse service EVER...the GEEK SQUAD is HORRIBLE!!! Had me buying all different cables and promising it would work and then had me driving an hour to Simsbury for a tablet they didn't have but would work....NOPE...it didn't and they all are HORRIBLE!!!!
-
February 2024 by Shawn Lansing
Bought a remote start from them with included installation. Just call to schedule an appointment. Tried to call the store, but their phone system doesn’t have an option for remote start install. Hung up on me 3 times before I even spoke to a human. After all that, I was told that the next appointment they could schedule was March 7th, over a month out. Not even at my local store. 40 miles from my local store! Holyoke, and West Simsbury are not available for appointments because their “garage doors are broken.” Tried to reschedule the appointment that I got…no more appointments at any store within 50 miles of me!Safe to say, I returned the remote start and am having the same one installed at Long Radio for $25 less. Full installation. Flat rate. And they got me scheduled for 4 days ahead of my call!So yeah. Support the local company. You’ll save money and a lot of time.
-
January 2024 by Patrick Philbrook
I was trying to find a place to review the geek squad members themselves after my service but never received an email for a review so I decided to leave one here! Ben and Amante helped me out at the Holyoke location and they were extremely helpful, very kind, and easily best experience I have had with the geek squad. Just wanted to thank them for their kindness and loyalty to helping the customer!
-
December 2023 by Anthony Tormey (LDi TV)
Danny and Kevin were great. Professional, friendly, knowledgeable, and did a great job setting up our home theaters.
-
November 2023 by Y M
They saw us right on time. Fixed the issue while we waited.
-
October 2023 by Yamira Moreno-Escobar
They saw us right on time. Fixed the issue while we waited.
-
May 2023 by Shelly
The man was wonderful in reassuring me the email I was getting was a scam
-
February 2023 by Rich McGrann
HORRIBLE SERVICE!! I contacted them Dec 24th because my 75" flat screen stopped working. (less than 1 yr since purchase). They told me they were ordering the parts, they did not. They never called me back. It's now 6 weeks later, they were just here, and they still did not bring the correct parts! Another reschedule! Horrible leadership and management. Don't waste your money on these jokers.
-
February 2023 by Wanda Aponte
They are good at repairing but I feel like if you bring in something older they try to convince you to maybe upgrade. I brought in a Toshiba laptop I've had since 2006 at first the guy tried to say I should upgrade but I've had it for a long time they did fix it and it works good the price was fair.
-
November 2022 by Tanya M.
Helpful overall.
-
August 2022 by Jon Randall
They stripped screws on my laptop and tried to blame it on me even though they were the last ones to open the laptop. Generally incompetent. Go somewhere else.
