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March 2024 by Kellz 82
Horrible snotty customer service . This is why Shopping online is the way to go . We try to keep people with a job shopping in store but it’s not worth it.
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June 2023 by Purple Bunny
Meh, the staff seems confused and the clothes aren’t a great variety and the fit is not the best for women with curves… I recommend skipping this store all together
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June 2023 by anarahmafe
Meh, the staff seems confused and the clothes aren’t a great variety and the fit is not the best for women with curves… I recommend skipping this store all together
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October 2022 by Neal Patel
Went in to get some clothes for tonight- there was only one mirror near the middle of the shop. I was trying jackets on and the lady didn't ask if I needed help instead asked if she could put the jacket back for me. After she saw I was not a shoplifter and was instead going to purchase she changed her tone and was helpful in finding me the right size in the back room. The next associate I asked her for a size that was not out and without checking inventory immediately said whatever is out is out. So I purchased the three things I did find and left without looking around further. Simply because of the lack of customer service. Doing the bare minimum is now expected but come on you have an iPad which takes all of five seconds to scan a barcode to help a customer out. Instead I had a terrible experience.Update 10/6/22-No response/follow up from express corporate.
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October 2022 by Leanne Cloutier
I’ve been shopping at Express for a very long time, it’s my go to store, what makes it part of my favorite store is the fabulous girls at the Holyoke location, they make me feel like a rockstar! I’ve been to many other Express locations and not only is the store clean but first and foremost the staff is the friendliest, goes above and beyond showing new arrivals, and very professional.
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October 2022 by L F
The laziest and most irresponsible employees work there. They are too cheap to give you receipts for pick-up orders, but remember to ask for one no matter what. Otherwise, when you find that they messed up your order and need to go back, they are too lazy to type in the order number from your email and only scan the item tag to mess things up more. Avoid this store by all means.
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August 2022 by P D
Good quality clothes, but expensive. I can only afford the sale items. Highly satisfied with my purchases from here.
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July 2022 by Sean Charles
Horrible!!! No one greets you or ask if you need help!! Worse express store on the planet if you ask me. The customer service is a -10!! I’ll never shop there again
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November 2021 by MitroSucksAtZR
Good clothes nice store layout
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November 2021 by Lana Kudo
I was in the store a week ago with both of my young children doing returns and buying my fiancé outfit for our first family photo shoot, as I walked out I told her I’ll be back, low and behold I was back the day before our shoot. My fiancé had his clothes, my kids there’s, now I was the last one and a nervous wreck and full of anxiety not the greatest mind set to find my perfect outfit. As I walk in I’m still looking in the men’s department for my fiancé last pair of jeans. The sales associate walks over to me the same one from over a week ago, remembered my troubles then and can now see I’m in a real panic. She quickly took me into her mercy and found me a beautiful burgundy cardigan, the perfect jeans and a nice black top,she did this all within 10 min max! She escorted me to the dressing room. Where once I tried this great outfit on together I fell even more in LOVE with her selections. The only thing I’m sorry about was not getting this sweethearts name. But I just want to say THANK YOU again and your a true asset to this company and your customers!
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February 2020 by Vladimir Putin
Good quality clothes, but expensive. I can only afford the sale items. Highly satisfied with my purchases from here.
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March 2019 by Mary Kelly
Love the clothes, but prices are a bit high. Granted, I am a bargain shopper.
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September 2018 by JR Ewing
Well I use to shop here all the time, after tonight I will not be back. I went in looking for a suit. Nobody greeted me, asked if I needed help, nothing!!! Finally after having to find a sales associate and asking for help I ended up waiting 20 for help that I never got. One employee who did help me was clueless on any of the clothing and how it fit. What a waste of time! TRAIN YOUR EMPLOYEES WITH PRODUCT KNOWLEDGE!!!!!!
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September 2018 by Moe Sana
Great service... good clothes.
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October 2014 by John Scagliarini
They have great mens Jeans and Fitted Dress shirts. Cool dress socks too
