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September 2024 by christine maio
Appreciate the patience and help from Kurtis so professional and kind as well
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August 2024 by David Brochu
Sent a $1,000,000 check to an investment company for a client. The man at the desk was very professional and helpful. Told me on 6/27/24 that it would likely get there next day, but not guaranteed if I ship express. It arrived very close to the location on 6/28/24. It's been missing ever since (today is 7/8/24). After fussing around for 2 hours on the phone with the 800 number to no avail, they told me to file an investigation with the store. Did that on 6/5, was told I would receive a call back same day. Nothing, Called today on 6/8 and was told owner was on vacation and no one would look at it until Thursday, 6/11. This is outrageous and there is ZERO accountability at UPS. They Suck and this store sucks. The man who helped me was very nice, but the owner sucks. Stay away and ship FEDEX.
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April 2024 by Lorraine Cochran
Being elderly I was unable to bring box from my car in. The guy said no worries.
It was so heavy I thought he could get a hernia.
After all was done he told me never worry about if you can not bring a package in.
We are here to help! I was so relieved. Thank you ups in Holden, mass
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March 2024 by Jon Lucier
I regularly use this store for most of my mailings and I always receive the most courteous and professional service. Today, Rebekah was extremely helpful and made sure all my needs were met, and did it all with a genuine smile and delightful demeanor.
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January 2024 by Patricia Smith
Great service
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January 2024 by Ray McDermott
Called 4 times over 20 minutes with no one picking up. They have no voicemail either to request a call back. The phone only ring 3-4 times, leading me to believe they are hanging up.Update - Called 10 minutes after posting review and they picked up immediately ...
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October 2023 by Derek DePaolo
Beka and her associates helped me more the I can put into words. I will go out of my way to ship from Holden UPS store. Thank you so much.
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October 2023 by Jeffrey Bastress (Realtor Extraordinaire)
Says open to 6:30pm. I got there at 6:05 and told they are open to 6:30, but can't ship boxes out after 6pm. Really?? Why be open then?? Not happy.
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September 2023 by Jason Strait
Worst customer service ever.
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September 2023 by Gronk anater
package shipping store
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September 2023 by arturomangoh
Super friendly and very helpful.
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August 2023 by Robin Nilson
Just learned that last half hour of the day here is ONLY for returns and barcodes- NOT shipping, bc they close down the computers. Just an FYI to save you a trip
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July 2023 by JPenner Rose
I have been using this store for over 5 years and have had 100% positive experiences every time and I sometimes bring in piles of returns at a time. I wait for others who may have just one or two returns to go ahead of me so it works out for everybody. The clerks are amazingly courteous and friendly.
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June 2023 by Julie Goonan
I have been using this store for over 5 years and have had 100% positive experiences every time and I sometimes bring in piles of returns at a time. I wait for others who may have just one or two returns to go ahead of me so it works out for everybody. The clerks are amazingly courteous and friendly.
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May 2023 by Diane Dougherty
This is the best experience I have had at a shipping store. They helped me find the perfect box and were patient while I confirmed addresses.
