-
February 2024 by La Menol
I just left who ever they have as a girl at the front customer service desk was very nasty to my family and my kids she embrassed in front of everyone I made my line waited and was looking for a reason why the coupons were not being clipped the items were valid she said she was not going to help me because there was another person and she is not doing that so was she discrimating I will be filing a claim against bjs I made a purchase pay me membership made my line and I was not treated fair. I will be looking for justice treat everyone the same and take time to resolve 609 pm was the time she had braids like dreadlocks she needs to be firedddddd you should never talk to someone I never was treated like that in my entire life !
-
February 2024 by De dowd
My time at BJ's was a huge letdown, all thanks to an AT&T rep who started off friendly and making a great sounding offer-if I switched to them. While politely trying to walk away from them, I said their has to be a catch to get a reply back “no catch” if their was a catch BJ’s would not allow us to sell in the store! Well that statement was wrong. Even after my hesitation the AT&T representative was super pushy and against my better judgement I ended up reluctantly hearing them out. I asked multiple times if I can change my mind and he said yes anytime within 30 days. So I left the store very uneasy about my choice but knew (well according to the representative) I had 30 days to cancel if I changed my mind. I decided I wanted to stay with my current provider and so I went back to BJ's a few times to find the kiosk empty and no AT&T representatives to talk to. I then remember them saying you can go to a store if I needed help. Well it turns out, the promised 30-day return policy is a joke and is a complete lie. Trying to get any help or any correct consistent information is non-existent. One AT&T store told me I had to go back to the Kiosk at BJ’s, another store told me to call customer service. Now I'm stuck with these phones they are saying I can't return, and I am feeling forced into a service I do NOT want. Shame on you Bj's for allowing your customers to feel bullied by representatives from a company when all i wanted to do was renew my membership.
-
January 2024 by N J
Ordered tires off of the BJs website. It's been three weeks, I've been told three seperate times that they "don't have the tires and I don't know how you bought them". Clown show.
-
January 2024 by Berto Pagan
Amazing customer service
-
December 2023 by YDNSnoopy
Bathroom smells like death like actually
-
December 2023 by Ronald Dirienzo
Not everything I want or need. I usually go there if I have coupons.
-
July 2023 by Denise Minardi
Woman handling returns VERY rude. Even rolled her eyes and showed facial expression of disgust. Will not shop that store again.
-
May 2023 by Derek Griffin
Trying to get gas and went to the attendant because I use the app and the machine wasn’t taking the app. The attendant was clueless advised me to go in to see Customer Service. He wasn’t able to bypass anything or scan my app to get gas. This is after when I received the membership they told me not to worry about my card if I had a phone to use the app. get your story straight and figure out what you need to do. Completely unacceptable and extremely inconvenient.
-
March 2023 by WReviewsPublic WReviewsPublic
Elisybeth front end parter very kind to listen to the order issue and triaging it her manager.Chris the manager went out of the way to resolve an error. With the order debacle he went out of his and time to help collect all the items back into the order that was lost. Thank you for your time and understanding to provide a resolution.
-
February 2023 by Emma Christensen
I love BJs. Prices are comparable to Costco without the insane lines or waiting. And pick up is extra convenient. But I bought a sheet cake there that looks like a toddler decorated it. Everything is off center. I will definitely not buy anything there that needs a bakery decorator to touch it.
-
December 2022 by TechyChris
Always well stocked, reasonable prices, never a wait!
-
December 2022 by Dan
Great place to buy food and other stuff in bulk at affordable prices. Also great to buy tires with free balance and rotation with warranty. I highly recommend them!
-
August 2022 by Steve A
Love the low gas priceswhat I do not enjoy is getting gas only to have the pump malfunction spraying me from chest down soaking me in gas. One of the people with me went to the booth and they gave me a paper towel and said they would put some kitty litter on it. Meanwhile I'm sitting soaked in gas and my family has to go inside to grab new clothes as mine are now ruined and all the counter could say is we will call someone about it.Thanks for the paper towel and the new clothes billTried calling customer service several times with no responseNot the best customer serviceWatch out for pump 4
-
May 2022 by Diane Morrison
I usually go here to get my gas and then I go into the store a make few purchases. Today I bought a couple of basil plants. Always a good price on hanging flowering plants. If you are a BJ member, gas prices are pretty reasonable compared to other stations. The price today May 4th was $3.95/gal. BP and Mobile were $4.49/gal.
-
April 2022 by Brahim Benouardia
I really was surprised how patient and professional Eleanora was, she tried everything to make this first walk in perfect.
