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February 2024 by D K.
Customer Experience not great. Went to purchase a Chevy Truck two days ago in Haverhill. Serious buyer ready to make a purchase that day. Salesperson advised us we would not be able to purchase the vehicle unless we financed with the dealership. Since we had our own financing pre approve already at a significantly lower rate, we did not want to finance with the dealership. I asked the salesperson to confirm if this was a requirement, and after stepping away to speak to the Manager, he came back and said that was the policy. Visited a few other dealerships, and this was not a requirement. Purchased similar vehicle at another dealership 2 days later, with no issues.
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December 2023 by Ken H.
I brought my truck in for regularly, scheduled maintenance, oil change, etc. After my appointment, the hood open sensor kept coming on. I brought it back to Deluca for them to fix it, and they charged me $100 for something they broke.
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December 2023 by Dan M.
To sum up my experience with this Dealership in one word: Disgraceful. In two words?? Blatant incompetence. tl;dr: I purchased a brand new HD truck. Brought it back for routine maintenance. The service center broke an axle on one day and the front differential on another. They still have not repaired the truck and we are in week 3 of this experience. Entire story: I purchased a 2023 Chevy 2500 Duramax High Country in October and barely drove 2000 miles before bringing this in for service. I had a mechanic outside of the dealer put the truck up on a lift to apply an oil undercoating and he noticed that one of the axle seals was potentially leaking. He recommended bringing it back to the dealership to have them take a look before proceeding. I took his report and pictures back to the dealer on December 4. They said it could be a one day job. The part was delayed on Monday and again on Tuesday. I told them I have travel plans and need the vehicle back on Thursday at the latest otherwise I would need to know in advance in order to make other arrangements. On Wednesday they ran long on another job. These things happen. On the phone, they assured me the truck would be ready for pickup Thursday morning. I arrived at 10:45 AM and the truck was still on the lift. I was informed that they stripped a bolt on the axle rendering it useless. They need to replace the axle. The axle is on its way but the bolts are coming separately and they don't know when they'll arrive. Sales was the only helpful department here as they did provide me with another vehicle. I take my trip and return. On Monday, December 11, I received the first call from the Sales team. They cracked the front differential. "We have all the parts here so we can take care of it this week", they say. On Tuesday they call to let me know the parts are arriving on Thursday or Friday of that week. What is happening?! I have been extremely patient throughout this experience but this is becoming a bit much. I decided to get Chevrolet of America involved and file a report. On Friday, December 15, I received a call from the rep at Chevrolet of America to inform me that she spoke with the dealership and they have all the parts and expect to have the job completed today. I reached out to the dealership. They tell me they have all the parts but are waiting on a gasket. "So you... don't have all the parts then?", I ask. "No we don't. It could be here today, or Saturday, or Monday." On Monday I reach out to the dealership but no one is available to take a call. After about 10 attempts throughout the day I give up. On Tuesday morning they inform me that they are waiting on a couple of seals and they have no ETA as to when they might be there. I request to have my truck transferred to another facility and start that process. This has been the most casual display of blatant incompetence and disorganization I have ever experienced when making a purchase of any vehicle and what should have been routine service. Aside from a courtesy vehicle the sales team loaned me, they have offered absolutely nothing in return for the stress, scheduling changes, potential long-term damage to the truck and lack of a truck I am actively paying for in exchange for their worthless effort to repair a faulty seal. I have zero confidence that they have completed any of the repairs correctly and now will be bringing my business elsewhere permanently. Buyer beware.
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September 2023 by Amy P.
Do not bring your car here for service! I had a 9:30am appointment for a simple oil change and tire rotation. The car was there for an entire day and nobody touched it. No call, no nothing. I went to get it before having to pick up my kids at school and was told "oh sorry, we didn't get to it yet". I called to talk to the manager about what happened and he said "I don't know what you want me to do about it". Incredibly rude men work there, I would never go back.
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August 2023 by Chris M.
My truck was there for 1 week with no call to check in or say what was going on. Tried several times calling them to only get voicemail(minimum 50 times over 2 days)/ No return calls. When I finally connected they said my truck was fine and it needed no work. I picked up truck and next day same issue came up that it went in for. This is the most unprofessional dealership I have ever been into over 38 years. The mechanic put 120 miles on the truck and said it runs beautifully. Complete BS. This was in Haverhill and Will never go back here again.
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August 2023 by Kelley C.
I went to buy a car at Bill DeLuca Chevrolet GMC dealership. After doing the whole back-and-forth with the sales associate, I decided that I was going to purchase a 2019 Yukon Denali only to find out that the title was not available. The dealership never realized this before having me sign a purchasing contract! Long story short... I went in to sign the financial forms only to be told that the title was not available! They had already run my credit and wasted my time on going back and forth test driving a car that was not legally eligible to be sold yet! I understand mistakes happen, but the complete disregard to make this right is infuriating. it may be a just a mistake for the dealership but for me It has cost time and money.
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March 2023 by Nicholas V.
Yesterday, I called to make an appointment for Saturday morning to have my windshield wiper that needed to be fixed. One of the customer service representatives from service told me that it can be done during the week. She said that they only do oil and filter change and maintenance on Saturdays. Then, she told me to find another dealer who can do miscellaneous service during Saturdays. This is to show me how very terrible the customer service is. They only make appointments for their convenience, instead of the convenience of customers. They do not have any customer sensitivity at all. I am very disappointed. I will never bring my vehicle for any repairs. That is their loss
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June 2022 by Dona H.
I was on the hunt for a pre-owned truck with some very specific requirements and went in to Deluca Chevy to see what they had to offer. While they didn't have a truck that met my needs, Kyle Lopez, the sales manager, took the time to sit with me and educate me on how to navigate a tough used car market. He showed me how to understand the different package configurations to be sure what I bought was what I wanted, all while knowing I wasn't buying a truck from him. He was friendly, kind, and incredible helpful. While I didn't buy a vehicle from Deluca this time, I will absolutely look here first next time because of their top notch customer service.
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September 2021 by Paul A.
People are so rude, never answer the phone. Have spent a few hundred thousand dollars there and wouldn't ever go back...was good years ago but not any more
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September 2021 by jennifer b.
If I could give this place zero stars I would! Called and texted multiple people about a car I wanted to look at.... It is quite obvious no one communicates with anyone at this dealership! Called and texted on a Saturday before closing... car was there... they were closed Sunday... called Monday before driving down (1 hour and 15 min away) and texted again to make sure it was there.... Was told it was.... Was there when they opened, and was told the car was gone... and a day later, still someone calling to see if I liked the car! And how my experience was! Do any of them communicate with each other???? Straight up terrible!
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September 2021 by Michael B.
Quote from the salesman via text, I have been down 2 times to look at trucks, this was his text to me as he knew I had 1/2 in cash and my own approved financing.. " before you drive back here again, We are not discounting the vehicle and we do not accept outside financing or cash" I thought Deluca was different, fleecing on every level. There are plenty of dealerships out there,
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August 2021 by Josh D.
Listen, does dealing with a dealership ever go the way we hope? My daughter recently purchased a car 3 weeks ago from this dealership, she was told she would have to wait 7 days for the registration to be completed. Guess what we still don't have??? I've gone back in with her to sign new paperwork, she's just now being called asking for references on the loan. If you dare go in, just prepare yourself for a lot of toe dragging, lies, and under achieving. Ps, we already have an appointment to get a laundry list of issues fixed with the car Added edit: note the comment from the dealership, about as misleading as it gets!
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February 2021 by Brenda W.
I just got an oil change I have been loyal and got all my oil changes here after buying the car here. They informed me my oil plug was stripped. When I got home my son was furious. He said they stripped it and charged you the last time they changed the oil. I called they said it's a plastic oil pan my son said it's not metal all the more reason it Didn't strip on it's own. Won't go back
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January 2021 by Max G.
Worst dealership to deal with. Very shady. Rude and disrespectful owner. Here is my story: There was a GMC truck that I was interested to purchase on their website. The truck was shown as "in transit". So I called the dealership to see if it's available. Sales rep Mike spoke with me, confirming that the truck is available. He said that to purchase it I need to stop by the dealership and see Oman (GMC manager) to start the process. So, knowing the scarcity situation with trucks, the next day I grab my two little kids and head to the dealership first thing in the morning. Just to find out from Oman that they cannot sell me the vehicle that is still in transit. He said that he would talk to the owner and let me know if it's possible. The next 7 days I never heard from him, I called several times, left messages - nothing. Today I called again and spoke with the owner Bill. He was rude and impatient. Kept asking me why I'm calling if I don't want to purchase the vehicle. I was misinformed over the phone, lost 2 hours of my life to drive to this place for nothing and then listen to rude owner's yelling on the phone. Unbelievable way to treat your customers. 4 other dealerships I called had absolutely no problem selling a truck that is still in transit. Which I happily did at Banks GMS (Concord, NH). By the way they have the lowest doc fee less than $200. I recommend to stay away from these shady people at Bill Deluca dealership. The owner is rude and practice false advertisement. There are much better places in the area.
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January 2021 by Mike C.
Bought a GMC sierra there salesman was OK but when he told me it had new brakes all the way around I said I didn't think so so he went to the manager and the manager said it had new brakes all the way around which I did not completely been lied to. I emailed Bill Deluca twice my message was read but no response. These are the brakes pictures attached
