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“I have NEVER had better service than I had today. I had to ship two different things and I didn't know which bags or boxes to pick and Tracy helped me every step of the way. She was so kind and personable and helpful. I never want to use another post office again.”
“These guys ae always awesome! They are incredibly friendly and helpful. They even helped me track down a lost passport that had been sent to my previous address. They are a great service to the community. I love them!”
“The lady that works there is one of a kind. She should be the face of USPS nationwide. I guarantee you, there will be less problems with customer service at the USPS. Bravo!”
“This is my favorite Post Office I've been to in the whole country. I've never had to wait more than a couple of minutes in line, I'm often the only customer, the staff are always friendly, and there's plenty of parking nearby. That's everything I need.”
“The best USPS I have ever been…… The staff are really nice and very efficient…… No waiting at all…… Would definitely come whatever I need their services……”
“I have been coming to this post office instead of other local post offices because of the amazing customer service! The employees are always willing to help and are super friendly!”
“Steven at the Waltham post office was very helpful during the passport process. He was very patient with my family. He helped us with the step by step with a smile. He went an extra mile and gave my toddler coloring paper to keep him busy. He knew the customers by name. Just a phenomenal and excellent service. Thank you Steve!”
“Just left the Brookline location… Drove here in hopes of a better experience to mail a simple package.10/10 .. Bald Clerk— pleasant, efficient, courteous. Worth the drive!!Thank you Sir for your service!!”
“Arguably the best full service PO in Metro West. Can be a tad busy around noon and near close but Kelly and Wendy will take care of you. Lots of packing materials and friendly smiles that give you all the mailing options. Off peak times you are in and out with usually no wait.”
“Package became lost but Phil was really nice and the lady that works on Saturdays that’s not customer service was semi rude. Package ended up arriving without tracking updates. But THANK YOU PHIL!”
“The reviews are probably based more on bad experiences on the delivery end. This office is straightforward and gets the job done. I wish USPS would invest and probably spruce up the place, similar to newer facilities I see in other areas of the country. This would probably make the space more inviting for staff and customers.Overall, I use USPS more than the other services. Prices in most cases are better and get to well traveled locations relatively quickly.”
“You can always find the same people working here. They will help you and direct you if you ask. It's USPS. Bring your own tape. UPS and FedEx charge a premium for package delivery, but give you tape for free - so what?”
“Let's be real the old lady at the front desk should've retired ~10 years ago. Her bad attitude just gives places like this a bad vibe. Just hire an underpaid college kid, even they'll have more manners. With people already asking to defund the post office this lady isn't really helping her case lol. She told me to call the state department if I had questions about my passport? Seems to me like someone with 60+ years experience working there would know the simple process of filling a passport form out”
“Shout out to Elaine for understanding the urgency of my situation and doing what it takes, including calling the right people, to ensure I get my package on time. Thanks Elaine !”
“This woman there today was just amazing. I should look at the receipt to see if her name is there. She provided outstanding service to everyone in the line. Very professional and knowledgeable and so so friendly. Thank you very much!”
“I went here early on a Thursday morning and there was no wait. I did not have a box for my item and the USPS employee was so nice in helping me find a box and pack my item. I was pleasantly surprised by how well my experience was!”
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“There's limited hours because of the small size of the population, but I have always had quick and professional service. I was in and out in under 10 minutes 5 days before Christmas! Not only that, the postal worker was very cheerful despite the amount of work/stress he must have been experiencing . Would definitely recommend.”