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November 2023 by Kelly Delfino
We had a great experience purchasing our washer and dryer from Yale. Everyone we spoke with was friendly and professional. Our salesperson, April Castle, was wonderful to work with. The delivery driver, Alejandro, was very professional and had the units installed quickly with the help of his team.
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November 2023 by Janice Nehiley
Had a new fridge delivered today from Yale appliance in Hanover. The delivery went smooth, the guys did a great job! I love the refrigerator! I would highly recommend going to Yale appliance if you're in the market for a new appliance.
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November 2023 by Austin Kodra
Great experience all around. New dishwasher with an installation kit/fee. Store sales team was super helpful and communicative, and the delivery/installation team were also friendly, informative, and efficient. Would highly recommend!
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November 2023 by Jeannie Lobo
Dorian and the crew were fantastic!Love my new fridge ?When you want the best you go to the best…Yale
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November 2023 by Melanie Bertani
Yale Appliance is the best. Their customer service and support ensure a seamless, pleasant experience!
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November 2023 by L M
Delivery crew arrived on-time. Really appreciate the App showing the driver’s progress. Set up was fast and we were using the appliance within the hour. Great experience!
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September 2023 by lisa davis
The delivery crew is the best! This is why I use Yale. The people who deliver the appliances are so friendly, prompt, professional. Shout out to Juan.
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September 2023 by b. manning
The Yale buying experience is exceptional. In addition to the very knowledgeable and supportive sales people (thanks again, April), they have amazing delivery professionals that included Juan and a team of co-workers.Juan and his crew managed to get my bulky Kenmore washer and dryer out of my basement, up a very narrow stairway, and around a tight corner without leaving a nick, scratch or dent on the floor or walls. Plus their installation of my new laundry was expert and efficient.They are all-around consummate pros.
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September 2023 by Kris Larsen
Incredible experience. We were fortunate to meet Joshua who knew exactly what we wanted. He was so accommodating and responsive. He was able to locate what we wanted in stock and have it delivered in just a few days. We were quite surprised.He was straight forward and honest with us and we couldn't be happier.The delivery process was just as smooth. We were kept informed along the way when the delivery would arrive. The men were professional and friendly.Overall, we are very pleased with the service and competency of the personnel we had the pleasure of working with.
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July 2023 by Jennifer Norton
This is not about the service man Matt, but about the repair policy of Yale Appliance. For weeks water has been pooling outside my SubZero refrigerator. Matt said he need a special tool to fix the situation but he did not have the tool with him. He said I would have to make another appointment and that would probably take another month. Meanwhile I must contend with water leaking out from my refrigerator. Why couldn't this be handled in a more timely fashion? I already paid in full for the repair service and twice my appointments have been cancelled. Yale Appliance is NOT making this customer happy.
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July 2023 by Wayne Gilmore
Another great service experience with Yale Appliance service and specifically Kevin who is assigned to Newburyport. Each time we've seen Kevin he has been courteous, professional, extremely knowledgeable and able to think on the fly which is often required in this service industry. While getting service on any appliance is never fun, Kevin and Yale makes the experience easier to bear.
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July 2023 by Beth Boucher
We needed a repair on our fridge. The tech (Justin) that came out was awesome–courteous and knowledgeable, and fixed our fridge in no time. This was another excellent experience with Yale. Thanks!
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July 2023 by Erin Long
Delivery came promptly and the install was so quick. The guys doing the install were great!
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July 2023 by Stacey Kabat
Jim was very friendly, informative, fixed the issues we were having and taught me how to manage these issues with this dishwasher. I wish you had more good repair people like Jim so that we didn’t have to wait so long for him to come to out to our house.Thanks
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July 2023 by Marc Uzzell
Product is great and sales help , but installation fees are outrageous. I paid more for the delivery and install then I did for the appliance.