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March 2024 by Mr. Dee
I've been going to VCA in Hanover for years...they, like all other vets, were affected by the COVID pandemic...but other than the odd extra wait in line which beyond anyone's control (they're an animal hospital after all), the staff are great, knowledgeable and professional.
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February 2024 by Jacqueline Byrnes
Do not go to this place. Staff and doctors are very rude and they do not take care of your pets. They pushed my dog away when he needed medication desperately and unfortunately my vet is not open on weekends. So unfortunately Iam forced to go to this ungodly place. . Tomorrow Iam calling and reporting this place to the state. I will look up on line to find out where I report this place too.
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February 2024 by Kim White
My dog, who is 11, has been a patient at VCA Roberts since he was 10 weeks old, and my 7 year old dog since we got him as well. I know they are in the best hands with Dr Callahan! The staff is great. What prompted me to leave this review is that I am grateful for the help they have given me recently with my dog’s prescription, when due to my own mistake I did not get his mail order on time. I only have positive things to say about the crew at VCA Roberts.
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January 2024 by Maddie A
Miso and I had such a great experience for her first kitten appointment. The receptionists, vet tech and veterinarian herself are all fantastic. Seeing her name on the welcome board was such a sweet touch.Thankful for all your staff and excited to bring her in again.
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August 2023 by Natalie Green
I seriously cannot say enough good things about everyone that works here, they are always so kind. I don't even live in Hanover, I drive 35 minutes out of the way to bring all my pets here. Thank you VCA Robert's staff! You're all lovely!
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April 2023 by Stephanie Chevry
This office is wonderful. I brought my dog in for an emergency and they made time in the schedule to get her in for surgery the next day. Dr Callahan took such good care of my baby and really took time to explain everything before and after surgery. We've also had an awesome experience with Dr Powers in the past. All the techs and front desk staff have been great as well. My dog is generally a nervous wreck at the vet, but she has done incredibly well here because of how much the staff cares and takes their time with her. I really can't recommend this office enough!
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January 2023 by Leanna D.
I cannot say enough nice things about Roberts VCA. We made the switch and have received excellent care for our dog Peter Barker. He has gone in for several vaccine appointments where the techs were so sweet and gentle with my rescued boy. He went in for a dental the other day; the doctor Michelle Politano did a fantastic job cleaning up my boy's teeth.
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October 2022 by Christine C.
Dr. Stephanie Powers is the Medical Director of this practice and I cannot rave enough about her as a veterinarian and a leader. Since Dr. Powers was named as medical director, I have seen nothing but positive changes.On top of her improvements to the business, she is also the best vet we have ever had. She is smart, kind, compassionate, and delivers exceptional care. We will always bring our cat(s) and dog to VCA Roberts/Dr. Powers.
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October 2022 by LL
I am so grateful to Dr. Patten and all the staff and techs who took excellent care of my cat Ivan (and me!). Ivan came in with a complicated diagnosis and was on a feeding tube. Thanks to Dr. Patten’s knowledge and skills and sense of humanity , as well as that of all staff, Ivan is on his way to recovery! VCA Roberts is an outstanding hospital and we will always be grateful.Laura Leventhal
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August 2022 by Lindsy Fralick
My baby Chloe (cat) passed away and we received a card from the staff. They are so kind! They treated Chloe like he was their own. Reading the kind words brought me to tears. Thank you all at vca Hanover for being so kind and loving towards my fur babies. It means the world to us!
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April 2022 by Donald Nicholson III
VCA Robert’s animal hospital, formally Robert’s Animal Hospital, nearly let my dog die. I brought my dog in for a serious ailment that they refused to treat and sent us away after misdiagnosis. I called later that night and they refused to let me speak to a vet for advice. I went to an independent vet that had the problem solved in just a few minutes and administered meds that saved his life. My advice, Stay away from all VCA owned vets.
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March 2022 by Colleen Goodhue
Dr. Politano is an amazing veterinarian. She explained all my options with my senior dog very clearly. She also really took her time to talk through his issues and come up with the best treatment plan for him. I am very grateful to have her as my vet during a tough time in my dog's life. The vet nurse (?) was also so friendly and took her time with my dog. She was super gentle with him. I was wary coming here because it felt "corporate" but I felt like the staff cared about my pet and my vet was very honest with me which I really appreciated.
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March 2022 by Jason Beasley
We lost my dear elderly uncle/my best friend late last year do to Covid but were blessed with Mya his old beagle/his very best friend. While out of town and with dog sitter Mya was bit by a much bigger dog. I mistakenly tried treating Mya myself but she got worse. We called every place around to get appointment but everyone was booked or not taking new patients. I called VCA Roberts and they said without hesitation to bring her right in. The treatment Mya and I both received was far above what I expected in every way. I was ashamed and heartbroken to have waited days to get her the help especially her being the last living thing family had concerning my uncle. Who knew the bite was so deep and the wound was as bad as it first looked. VCA Roberts treated the situation with loving care and concern and completely understood what we were going through as a family and more importantly what Mya was dealing with. The vet and the staff went way out of there way to help us in every way possible. The professionalism and prompt attention saved Mya's life and VCA Roberts gave us the best Christmas Gift ever. You truly couldn't ask for better people or better service when it comes to your pet family member. The treatment I witnessed them give to everyone made me feel like everyone who walked in the door was family. God Bless them all
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March 2022 by L H
If you care about your pet- stay far, FAR away from this place. It’s dirty and they only want your money. They will run as many unnecessary tests as possible to rack up the bill. They are not gentle with pets!*Update- To the manager: I am surprised that you are “so very shocked about my review.” It looks like There are quite a few others that feel their experience with you earned you one star. I’m not interested in emailing you. Your vet tech and your vet was very rough with my pet and did not give me any answers, just a big bill! Thanks for wasting my time and you may have wasted my money but it cost you in the long run, didn’t it? With bad reviews that reflect actual experiences.
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January 2022 by Callie H.
My 10 month old puppy, who we rescued a couple of months ago, gave us quite a scare on Saturday morning as he had a lot of blood in his stool. We called Roberts right when they opened , and were able to come in for an urgent care appointment. This was his first time at the vet with us, and he is an extremely shy dog. The care he received at Roberts was unbelievably fabulous! They veterinarian who he saw and the vet tech were so thorough and kind, and I cannot thank them enough. They diagnosed him and gave him medication, and made a great effort to bond with such a shy dog. I felt that they truly listened to every question and concern I had, and they eased my anxiety. I could not imagine taking my dog anywhere else that day, and we have since enrolled him to be a regular patient there, as the service we received was unbeatable! Front desk staff was amazing as well! Years ago, we started to bring our elderly dog here for care, and they were so great with her and super supportive and kind to us. Overall, I could not say enough good things about this place. I highly, highly recommend!
