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July 2024 by John Regan
sold us golf clubs that broke after one use at the driving range. head came off after my tiny wife swung - not exactly crushing them. refused to refund us.
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June 2024 by Kavya parghee
We were there for getting baseball stuff and I was so happy to learn the options we had with all price ranges
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May 2024 by Matthew O (matthuntsboston)
Really, this place used to be my go-to for camo, boots, game calls, scents, etc. Also... my go-to for golf and running gear. It's a shame they deleted the entire back left side of the store. It's a real hit to hunting, outdoors and conservation ???
- @matthuntsboston from Youtube
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May 2024 by Elizabeth Cedrone
Came in to purchase a softball and baseball bat. My husband and i were followed around the store awkwardly, which made it super uncomfortable to shop. The other workers in uniform were annoyed by my kids.
We purchased the bats, (that cost $1,000 total).
If it was just me i would have gone elsewhere, I will never go back to this location ever again.
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May 2024 by Vinny Axios
I bought a Garmin watch for $320 , Iwanted to pay cash but they make me buy a gift card to order it
I received the watch after a few days and it was already used and dirty
I go to the store to return it and get my money back , they would only give me a gift card for the amount , blaming the new registers .
There is no credibility behind this business .
Be aware !!
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April 2024 by Joseph Burton
Have a lot of necessary stuff, price's a little steep on something's.
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March 2024 by Kristina C.
I went in to exchange three pairs of shorts for one size up that I had previously bought for my husband. All of the merchandise had the original tags still on, and the shorts were accompanied with a receipt. James, one of the managers, was called to the register to assist the clerk with the exchange. James was visibly flustered as he attempted to exchange the shorts. He made it very clear to me, the staff close by, and other customers that although he was able to override the transaction that this was only a one time transaction due to the 90 day return policy (apparently, it was past the 90 days). He shared that by completing this transaction he was going to get in, "trouble". The young, gentleman cashier next to my register needed help from James, the manager. James asked the young man if he needed his help, and the cashier responded, "yes". James still visibly flustered whispered under his breath, "Of course you do!" It is wonderful to see how approachable management is to their staff at the Hanover location! Eventually, James stormed off still visibly shaken by my exchange. I asked the clerk working on my order, "Why I felt like a had done something wrong?" She let me know that James "dealt" with my exchange and therefore, there was no need to have any further discussion (she was basically letting me know she was done talking about it). Unfortunately, this clerk accidentally voided my entire $350.00 purchase, and needed to complete the entire transaction again! At this point, I offered to give the shorts away to Goodwill, and forget the exchange, if that would make it easier. She clearly agreed, probably too frightened to call her manager back over to help out with the shorts dilemma again, for fear he may have another meltdown! The customer service at this location is disgraceful. I was made to feel as if I was an inconvenience, and in the wrong. I will never return to this store again. Too bad for this store because I have four extremely athletic children, and we would have spent a ton of money at this store in the years to come!
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March 2024 by dale williams
Staff here are very rude and quite honestly come across as the customer is an inconvenience to them when asking them a question about the products they sell. If it is the Golf department, Stay clear away from " Paul". I came into the department wanting to buy a driver, 3 wood and hybrid matching set and it was clearly noted that I interrupted his time in the simulator or golf practice area. I was prepared to spend decent money and as I asked question his negative comments literally had me walk out and spend money elsewhere. Wasn't helpful at all and I truly hope not everyone who works there thinks the same way and or treats the customers the same way. I was just happy spending my money elsewhere and I will likely never go back.
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March 2024 by Dale W.
Staff here are very rude and quite honestly come across as the customer is an inconvenience to them when asking them a question about the products they sell. If it is the Golf department, Stay clear away from " Paul". I came into the department wanting to buy a driver, 3 wood and hybrid matching set and it was clearly noted that I interrupted his time in the simulator or golf practice area. I was prepared to spend decent money and as I asked question his negative comments literally had me walk out and spend money elsewhere. Wasn't helpful at all and I truly hope not everyone who works there thinks the same way and or treats the customers the same way. I was just happy spending my money elsewhere and I will likely never go back.
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February 2024 by Alexandra S.
Was here a couple of days ago with my husband who was looking for a fleece neck gator for skiing. It's quite a big place with all kinds of recreational and sporting goods. For my shopping "tastes", this store is just too vast and overwhelming. It is a sea of merchandise. Well organized yes but just way too much stuff to take in. Despite all the "stuff" I didn't see bargains of any note...in fact...and this could just be me ...but I was astonished to see Nike women's sweatpants for $110.00. That seems like a lot of dough to lay out for sweatpants. I'd skip the name brand and the Nike logo and look for another deal. Better yet, don't wear sweatpants unless you're in the gym or running outside on a cold day as I am not sure who they are flattering on and I am so over seeing people running around everywhere in ill-fitting sloppy looking gym-wear. But for the gym-goers, and exercisers of all kinds, you will find all manner of clothing and equipment here...a fairly comprehensive seeming selection whatever your sport of choice might be. They also sell, t-shirts, specialized sports' shoes, lots of coolers and water bottles including the in my opinion ridiculous looking and now viral Stanley water bottles that everyone seems to be lugging around...tons of those! (I just read that in California there is a class action suit pending on these Stanley water bottles as the company has acknowledged the sealing material used for its vacuum insulation contains lead). I didn't see many staff throughout the store. The staff I did see seemed to be congregating up front so if I had had a question there would have been no one to ask without traipsing back up to the front where the registers are. And in a store as large as this, that's a pain. There are so many other places to get most of the things sold here but with better service and for me, with a more manageable store footprint and experience. If I'm not going to get a bargain, I'd rather spend my money at a smaller store with attentive service. Tom didn't find the neck gator he was looking for so we left without purchasing anything but for me, I can't imagine why I'd return.
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January 2024 by Alyssa F
Some of the employees here are incredibly rude. I had a curbside order to be picked up by a friend. She had the email and I called the store to confirm. Later that day when she arrived, they refused to go out to the curbside spot and give it to her. I called the store and after I read the policy provided in the email to the manager, she hung up on me. They continued to hang up on me and the person picking up. After calling corporate, they said they would go out but thought it was funny to continue ignoring her. Only after corporate called them to bring out the order a second time, they went out and gave her the wrong item. Then the manager lied to corporate and said she didn't know the customer was waiting. Clearly the managers there have attitude and are childish to play games with customers then play stupid when corporate calls them.
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January 2024 by Ryan B.
Don't know his name but a cashier with face tattoos was flowing with energy, gave me and my friends a great conversation while he quickly checked out our item, told us about his wallet he order and never got which gave us a good laugh, despite a freezing walk into the store I left with big smile after our interaction, a real character I hope more appreciation is coming his.
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August 2023 by John B
Two expensive
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July 2023 by Alex Mota
Great selection
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July 2023 by Mike Thibodeau
Had what I needed and most was on sale.
