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“The customer service was above and beyond excellent. I came in with several returns to Amazon to be sent back. Due to my lack of knowledge, several of my items needed packaging and some did not. Linda your best employee was very helpful in sorting me out and my returns. Linda was patient and was able to keep the line moving so other customers could be checked out and on their way. Kudos to her and your company for choosing Linda.”
“My fiancé and I have a box here and receive packages very regularly. The amazing staff have never once made us feel like an imposition for the volume of parcels they receive and hold for us.
They remember me by name, and always greet me so warmly (even after customers in line before me had been downright rude)! I look forward to picking up our deliveries now, because it means I’ll get to chat with Nova, Joe, or Heather. The staff here go above and beyond, and deserve the very best.”
“I had great experiences at this USPS in Holyoke. The lobby is clean. The people there are very friendly and helpful. The clerk Cathy helped me fill the mailing label when I sent international packages. She also patiently explained what's the significance of having a signature from the receiver when I went there to mail important documents.
By the way, the people in the office know how to do prepaid mails.”
“Was looking online (googled even) searching for a 45"+ mailing tube...I found exactly what I was lkg for 4 miles from my backyard...THANK YOU FEDEX!!
(Walmart, Target, UPS, USPS, AMAZON, Uhaul,...all failed me)”
“The Post Master here "Cindy" is awesome and very professional.I love the way she interacted with 1st amendment auditor 'Press NH Now'. 100 Stars for Cindy!!!”
“Some of THE hardest working postal carriers and clerks in the business. You won't find anyone else in the postal service who puts in the same amount of time and effort as the people here. Even with people screaming in their face, they still perform their jobs to the best of their ability.”
“Went there to get my passport photo for renewal. Both clerks who worked with me were so kind and helpful! I was a bit worried about making sure I did this correctly. However, this experience was no stress at all! They went out of their way to assist me and helped me get my passport application sent in.Also, while I was working with them someone came in just to thank them for helping with their passport previously and to tell them it was successfully sent to them just in time for their trip!I definitely recommend this location : D”
“Lost my ID (somehow?) mid-appointment and am very grateful for the guy with the legend of zelda tattoo who tried to help me find it. All three of the employees I interacted with were very kind and patient. Thank you!”
“The best ever the service the people and the most historical building. We hope this post office in downtown Amherst will last forever. It does bring out lots of town of Amherst style. we love Miss Nancy, always kind, thoughtful and the best customer service ever. Thank you!”
“If stamp collecting is your thing, than this is the post office for you! They have an excellent selection of current stamps, and a decent group of slightly older stamps. If you're looking for a specific newly released stamp, and other area post offices are already out of it, try the Florence Post Office.”
“I'm surprised by the bad reviews posted here. Every time I go, I find the employees to be considerate, fast-paced and very friendly. I've never had an issue with this branch!”
“I visited the Northampton Post Office earlier today.I was really happy with how quickly the package pick-up process went as well as the a availability of other postal products like stamps and envelopes.”
“I’ve noticed that this store always has a long line whenever I visit, and there’s usually just one person at the counter. Probably pretty stressful for people who work there to see there is always a long line.I don’t think the guy working there is intentionally rude; it seems like he’s focused on getting the job done with minimal social interactions, or the need of being nice or extra nice.”
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“This store is convenient to me - & I always find the staff to be very helpful. When I can't remember the number for the ink cartridge I want, staff can look up what I bought the last time.”