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October 2024 by Tony Soltis
BUYER BEWARE! I placed a simple 2 item order and was sent a confirmation email with an expected 4-9 day delivery. After 2 weeks with no update I contacted them to ask about the order. I was told that they were backlogged on fulfilling orders and that it would be another 2 weeks before I received my order. 2 weeks later I get a shipping confirmation email but when I check the tracking number, UPS says the product has not been received for shipment. After a couple days and no change on the UPS tracking I call again, sit on hold for 45’, and am told they don’t know what the issue is, but they will re-enter the order for me and that I can expect delivery in 4-9 business days. They can’t (won’t) expedite the order. So my order, which should have arrived in 4-9 days, will ultimately take 6 or 7 weeks—if I’m lucky. In addition, I was told that they would credit my shipping, but to date, no credit has shown on my credit card statement. Could have ordered my items from Amazon with quick delivery and a better price but wanted to support a small(er) employee owned company. Won’t make that mistake again.
FOLLOW-UP: Okay, the item arrived a few days later, and they also sent me a second shipment (that wasn’t needed or used). I appreciate the effort, and hope they can resolve their delivery issues.
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August 2024 by David E. Rossi
Great store with a large variety of plants and the staff is always extremely helpful and knowledgeable!
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July 2024 by Grace Osora Erhart
I used to love this company and still think they have good products but what is wrong with their customer service? They say that I didn’t pay enough for items in January, (it was through PayPal so maybe they are in error) , but they sent the items and then In July I get a letter from a collection agency that I owe money!!!!!! And they don’t ever answer a phone call or email.
I’m giving them 3 stars because I have been to their physical location years ago and have ordered from them for years and was satisfied, but now I’m too nervous about ordering from them.
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July 2024 by Jodie Delohery
Absolutely the WORST customer service experience I have ever had. My order never arrived and I could not get anyone to tell me about it! I ultimately had to cancel my order (after 58 minutes on HOLD!) and go with Amazon (NON-Gardener's Supply product).
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May 2024 by Sharon Marsh Roberts
Nice employee-owned gardening shop.
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April 2024 by Beverly Truehart
Polite and helpful service. Always willing to answer any questions you may have. The planted are very well tended and I have never lost one during it's intended season. A few of my perennials did not come back due to the hungry varmints underground
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April 2024 by Alice Brin
Hate the place ,prices are way to high for me to buy any thing there. Put prices down so people can buy something there.
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March 2024 by Paula Sayword
Wanted to buy their transplant mix. Told it was outside in the parking lot. Raining hard. I am an elderly woman and was simply directed to go get it myself. No offer of assistance.
Bag soaking wet and very heavy to lift. Non existent customer service.
I will never go back to the Hadley Gardener's Supply.
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February 2024 by Tim Snyder
Expensive
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February 2024 by H Gong
I ordered three planters a few months ago, this website could only fulfill one planter, but their emails keep saying that they sent me three. I called twice in the past, every time I had to explain the history of the issue, then they said they will refund me for the two planters not received. Today I had to call them the third time. The customer service representative who answered my phone took a while to review the history, told me that there were technical difficulties that they did not bother to fix, then expect me to explain the whole history of the issue again. When I refused and ask for just the refund, he hung up on me. Awful website to waste time and money to do business with.
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February 2024 by Diane L- D
My daughter introduced me to this place for houseplants and, I was impressed with the variety. I love that they stock Hoya plants (pet friendly and beautiful blooms) but, wish they had a better variety. PLEASE. I found their prices comparable to online nurseries. Their plant pots are ridiculously high in price. One pot was $19.99 that I bought at Marshall’s down the street for $5.99, so can’t recommend them for plant accessories. I will be back to checkout new plant additions though.Purchases pictured: 2023
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December 2023 by Connor Dandy
This place is wonderful and welcoming! They take great care of all the plants fish, and more (we love an employee-owned business)! Carnivorous plants are notoriously hard to take care of, especially in their infancy, but the one I got has grown into a very healthy and large plant (note: these require specific care). The carnivorous plants there are high quality, as are the cacti, air plants, and more. They also have fish which is wonderful. 10/10 ?
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November 2023 by Mike Shackett
Very nice place,you can ask them anything and they will help you.Really nice.
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November 2023 by Melanie Marshall
My favorite spot for houseplants!
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November 2023 by Momma Goodwin
Great selection
