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March 2023 by Jacob Bednarski
Miriam and Lisa were both very helpful and efficient!
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March 2022 by S.F. L
They change clerks all the time. Some are good, but some of them would make serious mistakes. On top of it, some young clerks have the worst attitudes. I bank in this supermarket branch, but my experience have not been good.
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December 2020 by Rebecca U.
Horrible horrible bank! Will not let me withdraw my money from my account because they suspect fraud! It's my money and they have no basis in the fraud suspicion! And they refuse to talk to me about it! I need a lawyer! Run! Don't walk away from the worst bank ever!
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July 2020 by David K.
I had a great experience with getting what I needed at this Branch. I needed a document notorized but forgot to set an appointment. They still got me serviced asap even though I forgot to do this. They also gave me advice to what was in the area as I just moved out here.Five Stars all around to the manager and the team here!
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July 2020 by Ashley M.
If u want awful customer service and attitude, bank here. The ppl r rude and unprofessional. They question u about why u wanna take ur money out of the bank and r super rude about it. They then defend their rude behavior and blame it on other customers who were rude to them. This is why I dont use banks in general. Our society has been brainwashed into thinking our money is safer with them than ourselves. When really it's a form of control. They can freeze ur money, charge u overdrafts again and again and u have no control. Bank with a credit union, ur better off, if u need a bank. If u do go here, good luck, b prepared to have ppl b rude
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November 2018 by Suzanne B.
I dont trust them either. My auto deposit is deposited AFTER they auto deduct my auto payment. Hence a charge each mont of a 35 dollar NSF fee. I have spoken to corporate and the branch manager to no avail. In the process of going to my old bank. Have also notified the government in that my auto deposit is my SS income. Shame on you Citizens.
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November 2016 by DeJwana Harris
Excellent customer service every time i come, staff is always polite,clean,knowledgeable about whatever question i have and always ready to assist. Love this location!!! Thanks guys!
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March 2015 by Katherine G.
I do not trust this bank and I do not trust the manager at this branch, obviously would not recommend. I was misinformed by the branch manager about one of my investments and now I'm stuck. They told me the wrong information and won't budge on charging me fees. If I misheard the man I dealt with and there was a communication issue, at least he could have apologized, followed up, etc, but I had to do all the footwork and I felt there was no accountability. And now for my rant: Bunch of condescending white males and it gives me the creeps to look at them when I shop at Stop and Shop. Do any women work here? I haven't seen one woman at this branch. Then again, I wouldn't want to work with a bunch of condescending white males either. Citizen's Bank holds billions of dollars in assets, but all for a few dollars, they've gotten this bad review and one on corporate. I see they don't care about the littlest consumer....I truly have the sense that if I had been a man in a suit, I would have gotten farther. I will stick to local banks from now on. Check out the branch of People's in the Mountain Farms plaza in Hadley. Or Florence Savings Bank. Keep it local and friendly and accountable.
