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October 2023 by Auggy Babyy
Wow! 10/10 service from the kind gentleman named Josie. Definitely will be back
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August 2023 by Amanda Trueheart
I went in the store today. I was stressed and frazzled because we are just moving into our new home, after moving from Florida. I walked in and said hello. The man at the desk said hello and asked if I had been here before. I said yes. And then I said, I’d like information on queen mattress sets, please write down the prices. Do you have bed frames?No. He went back to the food he had arrayed in front of him. No mention of trying to sell me a mattress set.I said OK. I guess I’ll do it myself. And started looking at prices on mattresses.I asked again, are you going to help me?He responded. No. You are rude. I don’t need to do anything for you.I tried to explain that he is in the customer service industry and maybe he should step back and take every customer from where they are. He hasn’t walked in their shoes today and perhaps he should show some humanity to ppl who might seem distressed.He told me he is the new Mgr of this store and he can do as he pleases.I left. Went down the street and spent 1,500$ on a mattress set at a different store.
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August 2022 by Peter Hellman
Nice to sleep on a mattress made by Western Mass hands!
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May 2022 by Bill Cole
Today my mattress from Yankee Mattress arrived so I can't tell you yet how it feels to sleep on it, but I do want to say what a great experience I had with the purchasing and delivery. Ken Gulliver at their Greenfield store has been selling mattresses for 32 years and knows his stuff! Unlike the man at another mattress store on Main Street in Greenfield, Ken was never pushy, just very informative.While I was there, there was a woman who tried out every bed in the place and then just left, saying she would be back. Ken just waved to her and said that he would be there when she returned.The day before the delivery I received a call from Tom Rasmussen, the dispatcher, giving me the delivery window. He was friendly and professional and the delivery came as promised.The company tells you how to prepare for a delivery. One of their instructions is to strip the bed. When I did so, I discovered that my box spring, which I had thought was in good shape, wasn't at all. So at 8:00 this morning, the day of delivery, I called Tom and asked if he could put another box spring on the truck. He said, "Of course!" and made it happen. At 11:00 I called Ken and paid for it.Just as I was doing that, I heard a knock on my door and it was Billy and Jack, who were delivering the mattress and box spring. They were both friendly and professional and made yet another great impression about Yankee Mattress. Clearly, Yankee Mattress and its people do things right!
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March 2022 by Rosie
6 Months after purchase, the sides were collapsing. I have to roll the blankets under my sides so I won't roll out in my sleep. Don't expect your mattress to last. Nice people and fast delivery, but don't buy this company's product.So they offered to "inspect it". I found somebody desperate for a mattress and gave it to them.
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November 2021 by Cara Nichole Weikel
Could not be happier with the whole experience. Stephanie was super friendly and helpful when we visited the showroom in Agawam. Gave us all the information we needed and was never pushy. Ordered on a Sunday and already received a call on Thursday to schedule delivery for the following Tuesday. Incredibly fast. I’ve been suffering with a bad mattress for so long, so I was ecstatic. Delivery was on time and the men who delivered were fast and friendly. AND the mattress is AMAZING. So comfy. I’m sleeping better than I have in years and am waking up refreshed. Zero complaints, I’m telling everyone I know about this place!
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March 2021 by Stefan Machowski
Friendly staff and no sales pressure in the showroom. Ordered our set on a Saturday and got a surprise phone call the following Friday to set up a delivery time for the following Tuesday, a quicker build time than we anticipated. The guys that delivered it were not able to figure out how to get the adjustable base up the stairs. They informed us “that if they left it here for us to figure out, it would be considered used and we would not be able to collect a full refund for the base if they had to come back to pick it up”. After my wife convinced them to call the office to explain how they couldn’t figure out how to get it upstairs, the office told them that if we wanted to try moving it on our own and if it still didn’t work out, they would give us a full refund on the base as long as it wasn’t damaged from our attempts. (1) they probably should have not unboxed it, as it would have given them a better grip on the box to hoist it up. Once unboxed, the base is too flexible due to the pivot points and lack of areas to effectively grip. (2) If they just removed the 15 button head screws that secures the pad to the base it would have made it easier for them to maneuver it upstairs and then just reassemble it in the bedroom. Which is what I ended up doing after coming home from my 12hr shift and solving this dilemma that was left for me. Overall we’re happy with the purchase and quality of the bed, just wished that it was all delivered and setup once I came home.
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March 2021 by Patunia Rider
we ordered a mattress on 3/1 and it was. delivered on 3/10, we love our mattress and doing business with Yankee is a pleasure. no pressure, great service and delivery a breeze. highly recommend them! Pat and Charlie
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November 2020 by Donald LaCoy
Best mattress buying experience ever!!! I will list all the exemplary points of this company:1) No high pressure sales tactics. All they do is supply you with information to make the best decision for yourself. They do not talk down about other stores, or push accessories on you. In fact, as we were leaving the store, the salesmen thanked us for our time and said once we made a decision, if we decided to buy from them, we could just call and order the mattress. He also said it usually takes 1 and half to 2 weeks to build and deliver the mattress. We received ours in 1 and half weeks.2) They do not require you to buy a "mattress protector" or "box spring" to maintain your warranty. The mattresses can be laid on floors, platform beds or existing box springs that are strong enough to provide firm support, without voiding your warranty.3) The prices are fixed. There are no sales! The price you see is the same for everyone. With that said, the mattress we ultimately decided on was less than half the cost of our 8 year old mattress, and we like it better than we did that other mattress when had first gotten it.4) The delivery team called several days in advance to schedule delivery. Then they called the day before to confirm. And then the day of to let me know they would be at my house in the next 2 hours, which they were. They were extremely nice and professional. Also, the removal fee for the old mattress was only $15. We would have had to pay $35 to bring it to the dump ourselves.The bottom line is that Yankee Mattress Factory is a fantastic, honest, enjoyable company! Our mattress is spectacular, and my wife's back issues are already much improved since sleeping on the new mattress over the past week. We highly recommend this company!!!
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November 2020 by Sharon Abbott
Excellent product and staff "Ken" and affordable comfortable well made mattresses
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August 2020 by Nancy Symington
Great service but allowed to browse and try as many mattresses as we wanted. Good comments about each mattress to help us decide. We chose right cause we love our new mattress.
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July 2020 by Ryan Sacco
Purchased their Merrimac mattress a couple of years ago and it is still fantastic. It is holding up great and has made each night a great sleep. Looking at their website they may not make this model anymore, but I'd recommend springing for something in the black series. Your money is better spent here then on any beautyrest, or anything a mattress store has. I did a lot of research before buying a bed, and I was happy to find Yankee Mattress. You are getting your money's worth, and I'd recommend taking it here.
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May 2020 by Julia R.
Price is high. And they just Totally Closed! So don't waste your time to go there. Must write more to post, so I wrote a little more
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January 2020 by Jeremy McHugh
Locally made, fast friendly no pressure!
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October 2019 by John McAuley
Very informative. Love the reviews. Bought mattress. Thanks
