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January 2024 by Martin H.
Small carts are easier for older people and those with certain disabilities,,but I thing there are 9 small carts in various conditions. The help likes to use them for such things as holding the plastic shopping baskets in , 20 feet away from where they are stacked by the doors. Also see them holding what looks like returns. Sometimes the cashier at self check out will give their small cart to me, about half the time. This last time the worker who gave it to me got an earful from another employee for giving it up. It does make a big difference to me,and I'm sure others,but it doesn't seem to matter to staff. So I will say this,,Big Y has lots of small carts and nicer workers. Market Basket is way cheaper and worth the ride.I have encountered nice employees at Stop & Shop,,but it is the worse supermarket and will see much less of me there
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May 2023 by Cindy D.
I most likely will never go to the Greenfield stop & shop again. I went on a Saturday morning. They had 1 check out lane open and all the self check outs. Since I'm not being paid to work there, I usually avoid self check outs, but had to as the regular lane had to large a line. 3 of my items rang up incorrectly and didn't give me the sale price. Had to call someone over, and actually run and check a price myself once.Please hire some cashiers!!! I will shop somewhere that will hire some. I don't care for Big Y either but at least they always have several cashiers working!
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February 2023 by D.R. B.
Want to spend an afternoon wandering around aimlessly with little to show for it other than a whole cartful of aggravation? Then come on down to the Greenfield Stop & Shop! It used to be a good store where you could find things that other Stop & Shops never had on the shelves. But now a lot of these shelves are either empty, or full of empty roaster pans, or endless boxes of Cheerios, because guess what? For your delight and convenience, they are moving every blessed item in the store all over the place, from one end to the other, where you will most likely never be able to find it ever again! And why are they ruining a perfectly good store? Apparently it's to add a whole bunch of new items, which will serve to fill you full of delight to make up for the frustration and aggravation generated by looking for the things you NEED to buy but that you can no longer find. NEWS FLASH to Stop & Shop management: I would bet that most of your customers just want to get in and out, once they've figured out which basic items they can still afford from week to week. It's no good adding five, six, seven hundred new items when you can barely afford the things that you need to feed your family. And when people can't find these things, you will simply end up with angry and frustrated customers who will conclude that going elsewhere is the best remedy. In addition to that, you are wasting the time, energy, and potential of your employees by making them move things all over the store for no good reason, where they can't find them either, and then they have to deal with angry people who just want to get what they need and then go home. And even your managers don't seem to know where things are! I'm sure you will say that you are sorry we've had bad experiences, and oh, just try these helpful things to make your shopping experience so much more wonderful, but then you will just keep on doing the same pointless actions that do nothing more than make people want to stop and scream from sheer frustration in the middle of the aisles.
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January 2023 by Lew Collins
I took a crap NEXT to the toilet and then covered it up with a plunger
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October 2022 by Bruce K.
Clean and decently stocked, if perhaps a little more expensive than I would have liked. I wanted a few new things for the road and stopped here to pick them up. No problems finding stuff.The deli is clean, the produce area is clean, the meat counters along the back are clean. I used the restrooms and they were also clean.I did not have to interact with any of the staff today including self-checkout. Easy![Review 18435 overall - 1153 in Massachusetts - 1957 of 2022.]
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August 2022 by William D.
Had an employee follow me down an isle - checkout person was stoic never said a word to me - that damn robot with eyes that spy on people - sale price not honored on blueberries - a bit pricy on many items
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August 2022 by Rachel P.
If you order online for pickup- NEVER order produce. They pick out the worst, the stuff no one would pick themselves. I received brown cauliflower, rotten cucumbers, and broccoli that was 95% stalk and 5% actual broccoli. Plus, your order will come in 25 different bags- even if you only ordered 26 things. Bad system unfortunately
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October 2021 by Linda B.
I'm impressed with the quality of service considering how it's covid time still, and S&S has a fantastic pick up service! As a disabled senior, I don't want to go shopping indoors if it can be avoided. I have used other stores with a delivery or online ordering with pick up, but have never found one that takes food stamps for the online orders. I give this giant store that I was reluctant to use, (I prefer to use locally owned businesses when possible), but I must say that Stop & Shop has been above and beyond considerate of their customers! 5 stars aren't enough to describe what a great place this is!
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October 2021 by Paul Parda
You went back to making everybody put one item in their bag at a time at self checkout. it takes forever to scan, and heavy items have to be placed on the shelf and handled twice. then when you get too many items that the shelf can't handle, it tells you to stop doing what you're doing and place them in your cart anyhow.
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October 2021 by Steve V.
It's not the fault of management when you can't get products,and it's not the fault of management when you can't get help when you don't provide front end management that's the fault of management thursday afternoon at stop and shop in greenfield ma was a failure of management to provide front end direction for shame.l won't be back
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February 2021 by J W.
There were a few good sale prices, for which you need the store's card though my cashier was nice and gave me the lower price anyways. Most things are expensive though. They have those cheap gloves by the entrance for $4.99 that are $1.00 at a dollar store. Their pesto is more than double the price at Market Basket. You even have to pay for your bags, and then pay tax on the bag fee as well! The store has a natural foods section and numerous non-food aisles including toys but not much in the way of frozen foods. I arrived at 4:10 and the store was not especially crowded but the lines were long because not enough registers were open. The store is easy to find and not far from the highway but I do not expect to return given the high prices.
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January 2021 by Hans G.
I've been coming to the Greenfield Stop & Shop since my mother would bring me as a child even when it was at its original location on Bernardston Road. And like most children they usually follow tradition and do what their mother and father has done like buying brands of soap or brands of food and so on so. So I continue to go to Stop & Shop as an adult. I've got to say this place sucks now the food prices are so outrageous and the customer service sucks more ever since they had to strike a few years ago. For a $200 grocery bill here I can pay $150 at Market Basket which is only 20 minutes away. I don't mind spending the $10 in gas to save 40 bucks.... but when I'm in a pinch and have no time I do come to Stop & Shop to do my shopping here and I always regret coming here after I look at my bill.
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October 2020 by Douglas Mayo
Prices are good, employees are better, WHY? They are union!
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September 2020 by Grace R.
Very clean, great selection to shop. My only wish is that the buns and bagels wouldn't mold so quickly . Thank you for all you do!
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March 2019 by Joan And Steve S.
This is a union shop so they have our vote. The store is large enough to have all the right products we need and yet small enough to get in and out relatively quickly. The organic food and produce areas have grown since the reviews below. They have taken steps to make the deli lines shorter. The lines at the register are long-ish because it's a popular store. The lines at Big Y are no different and Stop and Shop appears to have more adult full time workers than Big Y. And, if you use the circular, they offer very good gas points. This store is a valuable community institution.
