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April 2024 by CRIMINALS
Tried to cancel my online order that was paid for only went there to pick up phone cancelled order and tried to charge me $300 attempted
To change my monthly installments and then offered a deal but left out that it would involve
Them changing my plan ALL THESE 5 STAR REVIEWS ARE FAKE THESE ARE CON ARTISTS LIED TO MY FACE FROM THE SECOND I WALKED IN THE DOOR
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March 2024 by S Evans
I was not having a good day when I walked into the Verizon store today: I had just lost my cell phone wallet, which meant no phone, no ID or credit cards—nothing.But my luck changed once I entered the store. Brianna walked me patiently through all the options, and then set me up with a nice new phone for 0$ down, while somehow also reducing the bill for my four line package by $30 per month. In addition to being very good at her job, Brianna is a nice, relatable, and funny person, who managed to turn losing my cell phone from a total bummer into an oddly fun experience.
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March 2024 by Jenifer F
Thank you to Paul and Katie the phone lady. I came an hour before closing and they helped me until after closing. Dealing with cell phone stores is never an enjoyable task- Katie and Paul were knowledgable and supportive through the process. Most enjoyable time I have had upgrading a phone plan ever!
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March 2024 by Carlo Mongiardo
Great help ! Paul and Katie were both very helpful and stayed late helping me get a new phone
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March 2024 by Margaret G. Anderson
Paul was my life saver today!!He helped me get my communication back again. It is so hard being older & not having a friendly resource to count on with this Cell phone. I'm 77yrs old.
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March 2024 by Jane Ives
Brianna , went to great lengths to help me.Rarely have I encountered someone so ready to solve problemsI deeply appreciate all she did for me!Best, Jane Ives Diamond
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March 2024 by Ronald Pachulski
Katie the phone lady, WAS rhe ABSOLUTE BEST with HELPING ME in ALL ASPECTS of the phone issues that I had prior to coming in for assistance! 6 GOLD STARS here out of a POSSIBLE 5 !!!
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March 2024 by Suzanne Anoushian
I’ve been putting off separating the accounts for my ex-husband and grown children and finally only paying my own Verizon bill for my own phone for a long time but I’ve hesitated because it seemed so complicated. I stopped in the Verizon store in Great Barrington today, and Brianna walked me through every step. I left, feeling so much more confident than I ever would have had I attempted this on my own. This was the best visit to the Verizon store I have ever had in the last 20 years. No joke - she was fabulous. Thank you thank you thank you Brianna!
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February 2024 by Lisa Thiemann
Brianna at Verizon in Great Barrington was terrific. She was informative, friendly, and definitely knew what she was doing. Answered my questions thoroughly and with patience, as I had many!Highly recommend!
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February 2024 by ogden starr
Katie the phone lady, you are fantastic, patient and kind. Thank you sooooo much for all of your help today.
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February 2024 by Didi Sinclair
Paul FROM GB Verizon is AWESOME!!! he helped me with such a wonderful attitude, and I couldn’t have fixed the problem without him. Give him a RAISE!!!!
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February 2024 by Sonja Zinke
Katie, the phone lady was absolutely fantastic! Great service.
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February 2024 by David Camphouse
A good customer experience. Worked with me without the power hustle to make sales.
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February 2024 by Ann Martin
Katie the phone lady, amazing personality great customer service
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February 2024 by Cheryl Dodge
Ed was very helpful. Answered all my questions. Made all questions easy to understand. Offered his assistance anytime in the future.
