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January 2024 by Lisa Cour
Impressed! The whole hotel felt very clean! The location was very convenient, the staff was personable, professional, efficient and available. Steven, among others seemed to truly care about his job and making the experience positive for guests. Very professional.The lobby/breakfast area was large and welcoming, complete with coffee and hot water (with tea bags/hot chocolate available around the clock, a very nice touch. This area was a "hub" and worked great for our group to play games and hang out together all day and night, without even a side-eye from the staff.Family friendly and a very pleasant stay. Many thanks to the hard-working staff.
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November 2023 by Larry P.
I'm sorry to say this, because I e stayed here before and never had a problem.But I checked in Thanksgiving , went to my room, went into the bathroom, and the sink had a few dozen mat type bugs in it. I reported it right away. That night the same thing.I woke up with bites on my hands and feet. I did not sleep well becauseThe the noise from the AC.I checked out.
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November 2023 by Butch W
This place is spotless and very comfortable rooms. Good Breakfast. Definitely recommend this hotel.
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November 2023 by Tom Stapleton
Room was ok but vent in bathroom fan was extremely dirty. Overall cleanliness was fair and some of the plugs on wall weren't working. Staff member showed up later in night explaining an alarm went off and rudely entered room to determine if anyone was smoking. Nobody was and no apology was offered. This happened twice during the night. Overall I'd say fair experience.
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November 2023 by Jaime A.
This hotel was fantastic, comfortable, friendly, and, for my part, highly recommend in this beautiful area. I have been so thoroughly impressed by the experience that I'm super glad we booked here. I can'tsay enough about this place. If you plan a vacation to this region, this will definitely be establishments you can feel comfortable during your visit and relax (oh, and they serve breakfast!! What else can you ask for?)
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October 2023 by Andrea
It was a nice hotel overall! The room was a good size. It was clean. Nice bathroom. Used the pool and hot tub the first night and it was nice. Went the second night but there were people already there, they were loud, and I prefer quiet and calm :) an overhead light by the little closet would have been nice. There was only a desk light and some accent lighting in that area. The bed was decent. I liked the sheets and blanket.The breakfast was decent but the yogurt was past date… I was also really grossed out by the other guests coughing and sneezing out in the open and over the coffee station and not covering their mouths at all. It made me leave the breakfast area quickly. The little pancake machine was cool and the pancakes were good! They even had sugar free syrup which was tasty!We ate at the brewery across the street one night which was super convenient. I’d stay here again if I ever come back to the area.
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September 2023 by Roger Goun
The trainee reception desk clerk was friendly and perky. The first room they gave us had an HVAC system that was so noisy that no one could possibly have slept there. The manager lied to us at check-in, mentioning the noise but claiming it was minor and stopped quickly. In reality it was really loud and continued whenever the A/C was running. It would have been much too hot to stay in the room without the A/C, and of course the windows didn’t open. My wife insisted that they move us, and the second room we got, after some delay, was acceptable.
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August 2023 by Stella Xu
Fraud alert! I think the back office there is abuse customers credit cards! I just stayed and they added an unauthorized charge to my credit card which they quickly reversed when I called. Think they probably charge $40 to everyone after and refund if they get
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August 2023 by Hiroki Tanida
The room was clean, and the staff was super attentive. Love to visit here when coming to Lenox area.
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August 2023 by Shannon Carden
Our family enjoyed our stay at this hotel and we will stay here again. The room was clean and comfortable, the location is convenient to Great Barrington activities and restaurants, and the price is great. We enjoyed the indoor pool and hot tub. The breakfast didn’t offer much variety and no fresh fruit, but my kids enjoyed making pancakes.Rooms: The rooms are comfortable and quiet. It wasn’t recently updated or fancy. There was plenty of room for our family of 4. There is a mini fridge and coffee maker. There were a town of wall hooks that we found convenient for rain coats.Nearby activities: Location is this hotel’s number one asset. There are several hikes, shops, and restaurants all within less than a mile. Downtown Great Barrington is a 5 minute car ride away. A ski resort is 15 minutes away. The hotel is on the main road that you take to get to all the other major towns in the Berkshires.Safety: The main entrance was always open and the side doors unlock with a key card. The parking lot was well lit. The Berkshires are a safe area to visit.Walkability: While close to shops and restaurants, this hotel is on a very busy road with no sidewalks.
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August 2023 by judy miller
This is a comfortable, basic hotel.It earned 4 stars due to the lack of daily housekeeping in the guest rooms.If you want fresh towels or supplies, you must submit a written form by 9:00AM.We paid resort prices for the rooms, and for that amount of money, one would expect to have the beds made, and the towels refreshed.
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August 2023 by Courtenay Deane
I booked a 4 night room for October 2023 in January 2023 - the reservation said I could modify until a date in October. I called and spoke with a gentleman today at the Great Barrington Location because I wished to drop a night and he told me the rate would be the same. I then spoke with someone through IHG customer service and they were going to need to discuss with management at the Great Barrington location to drop the rate since I was dropping a night. I then checked my reservation on the app and somehow the price went from $1141 to $1341 for the same 4 nights! Thankfully I happened to notice this change. No one has common sense anymore! I have stayed at this location in past and the in person customer service was always phenomenal and rooms were very clean. This is very discouraging since this is a yearly trip and had been a wonderful stay.
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August 2023 by Dennis Walker
Awful customer service experience, I double booked by accident and called to try and figure it out and they basically told me to pound sand.
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August 2023 by Aaron Hawkins
I had a bad experience at this hotel. After working out at the hotel gym, I went to the market place to get something to eat and drink. Instead of paying for it outta pocket I told the gentleman to charge it to my room, this is something I do on a regular basis. The gentleman denied my service. He said he because I didn't pay for the room. I went to my room and got my wallet came back and paid with the company credit card. Showed him the company credit card. I feel it was racially motivated. I explained to the gentleman that this was never a problem before and that he made it one just because he could. Not happy at all.
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August 2023 by Monique Avakian
We stayed three nights and this hotel is great for many reasons:* There are options for those with limited mobility and there is compassion and understanding by the folks who work there. Also: many handicapped spots in front.* The breakfast is really good! As in: you have oatmeal & yogurt to choose from as well as bacon, sausage, eggs, danishes, fruit, juice and bagels! Good coffee and an assortment of tea.* The hotel is VERY CLEAN* Ice makers are powerful!* Front desk service is amazing!* The air conditioning not only worked but was easy to control.* The location is very good.* The room we had was spacious and had a fridge and microwave.* There is a laundry run by quarters and the front desk provides a dollars/quarters exchange and also sells small soap if you need it* There are quiet hours postedThere were some minor maintenance issues that needed to be attended to, but stuff like that is ongoing in a busy hotel. We will return in the future!
