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January 2024 by Richard Pargament
They painted my car hood, leaving pock marks. It took an unexpected second visit for sanding and buffing. Also, the side mirrors worked perfectly when car given to Deckers; they did not retract or adjust properly when Deckers returned car. The mirrors needed to be replaced at significant cost. Very disappointed.
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November 2023 by Justin Landon
Oh, man. If I could only leave ZERO stars, that would still be more than this place deserves.About a year ago, I needed some work done on my wheel bearing/ control arm. Bill set a price, then ended up in hospital. Long story short, after not even going with Bill's price, or making any concessions for the amount of time it took them (days and days) to get someone in who could do the job, I now find out after my control arm failing, that whoever did it, didn't even put in a key part, leading to it failing again and luckily not killing me in the process.Watch out for these people.
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September 2023 by Steve Schulz
Tried to bring my car in there to get repaired, but finally had to walk out because the person who is doing the estimating was so nasty
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August 2023 by Cynthia S.
This is my first Yelp review, I feel the need to warn people. They were very UNPROFESSIONAL, DISHONEST and RUDE. I brought my car in for a simple side swipe fix. The paint job was awful, there were drips and bubbles. They agreed to repaint it and messed it up again. Someone left a device plugged in under the dash and called me asking for it when I was away overseas. It seemed urgent that they have it, I was away for 10 days, and didn't want to hold up anyone else's car repair, so I had a friend go to my house get extra car keys, drive to the airport and HOUR each way, and then bring it them. They DIDN'T even bother to say THANK YOU. Then when I came back they still hassled me and would not repair the horrible paint job, and still did not Thank me for having my friend get their device. They also charged me twice for labor, and they tried to charge me for replacing a bumper that they didn't replace. I got the money back for the bumper but won't even try for the labor. SO disappointing that this would happen.
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June 2023 by Kimberly Gordon
I brought my car to Deckers to have several things fixed, I had used them before for a couple minor issues and had no problems. This last time I had several big jobs that needed to be fixed on my car so I assumed that they could handle it. First of all I spent $4000.00 with them and when I got my car back my check engine light came right back on and my Air conditioning still did not work! I reached to Deckers and told them what was going on I was told that they had to fire there mechanic and that they would try to figure something out. Now my car has failed inspection for Emmissions which is what Deckers fixed with my car originally and I have no Air conditioning!! Deckers is ignoring me and when I did get someone on the phone and told him what was going on he was not concerned interested slightest and basically said, "Do whatever you want when I told him that if they didn't fix my car I was going to report them to the Better Business Bureau! I don't have another $4000. 00 to spend to have my car fixed right and I'm without an inspection sticker. I dont know what to do and I can't believe that Deckers Auto Body in Great Barrington would do this to someone a single mother with extremely limited resources that trusted them to fix the car right!
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May 2023 by Leanna O'Brien
5 stars. Rick Decker is a good guy. He knows what he is doing and he makes a great effort to accommodate your situation. Dependable reliable auto service 5⭐
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April 2023 by Steve Hall
Had My Rims Custom painted. Great Work and Good price. Matt has a good talent painting.
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January 2023 by Jane G.
I had used Deckers for years. I recently had a dead battery and had the car towed to Deckers. $600 later I had a new battery. Despite being a customer for years I was not allowed to leave the car there for a few days until I came back up to the Berkshires as I was out of town- so for another $100 thy towed the working car to my home. I had just paid $2500 for repairs weeks earlier - including a new alternator. One would think they would check the battery. I went fro a satisfied customer to one who feels totally ripped off and will never do business with them again. Stay away! They are not the place they used to be.
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January 2023 by Mindy Miraglia
Decker’s Auto Body did a great job with repairs to my van. They were courteous and thorough. We arranged for the body work to be done while I was on vacation and they completed the work ahead of schedule.
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November 2022 by Kim
Rude beyond belief, especially the girl at the counter. She’s about as intelligent as a brick. She’s insulting and hasn’t a clue what she’s talking about. I swear- she makes it up as she goes along. Took our Subaru here for an accident hatch repair - and after a few weeks of trying hard to get the car in-she even took an attitude with our insurance adjuster -James! LOL- AFTER she was done with him, she called us to tell us to take our business elsewhere? REALLY ? who does that? Something peculiar going on here. Very “suss” Ultimately - don’t bother!
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October 2022 by Evan Williams
Good shop, friendly people. Service was as expected, on time and easy for me as a customer.
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March 2022 by B.j.
Got a flat right next to their entrance gate at 9pm during a snowstorm. Knocked but no answer, finally got someone on phone and they said no. I just needed a jack. They are a tow service.. They then proceeded to plow their lot and closed the gate right next to me. Do business anywhere but here.
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January 2022 by Mark Gerow
Always love talking with the mechanics. I've never felt they were overcharging. They always give you options and understand if you're on a budget.
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July 2021 by Amy Goldfarb
Great help keeping vehicles running well for years
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June 2021 by Jeannette Duhaime
Imagine yourself stranded on a remote road, zero cell service, few homes in area, all second homes with no one home. Finally came to a house where a man was installing flooring and, he let us use the landline I'm not from the area andI had a hard time communicating to the woman who answered the phone. It seemed pretty simple to me, head to the northern leg of West St, go south and you will find me. She kept on about, how do you get to West St. Finally, she said, we're not running all over Mount Washington looking for you, and I begged her to help me, then she hung up. Call Steve's. They came out promptly and had NO trouble finding me.
