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February 2024 by Steve Silverman
Phoned this afternoon to inquire about two med prescriptions sent over from my physicians office to this CVS Great Barrington, Mass location. Was told that one was out of stock, but should be back in stock in 2 to 3 days. I asked the pharmacist if they had let the doctors office know this to see if an alternative med would work, she said that’s not their policy, which of course makes no sense. Why couldn’t they just electronically send back the out of stock information to the physicians office? When i questioned this policy further and asked the pharmacist for her name, she hung up on me!
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November 2023 by wendy germain
Particularly the Pharmacy staff are exceptional. Patti always remembers me and is so helpful.Getting a COVID booster was so easy and convenient
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November 2023 by Steve Schulz
Trying to get cough medicine for five days. They gave it to me incorrectly can’t refill it don’t have in stock the alternatives that my doctor ordered. This pharmacy is the very worst always long lines.
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October 2023 by Thora Aung
Extremely rude staff and the most unreasonable people I’ve met. CVS hired the most unhappy and uncaring group of people, I wish I could give negative stats
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October 2023 by Diana Lectra
Literally the worst. Been such a struggle with them since the Walgreen’s closed. Walgreens come back?
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September 2023 by Ashley Bartosik
This CVS is the WORST pharmacy ive ever been to!! Every month i call to have them refill my prescriptions and adk how long it will be, because I live 50 minutes away. The last 2 times ive went to pick up my scripts, they told me "oh well they cant be filled until tomorrow". Even though they told me they were being filled. They are very rude and just plain disrespectful. Thats if they even speak to you!! Do yourself a favor and find a different pharmacy!
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August 2023 by Bryan R
I have been a customer of the pharmacy and retail store since I moved to the Berkshires two years ago, and have had all covid and flu shots there. I have always found the staff to be helpful and as expeditious as possible. With the Walgreen's closed, and with half of Florida and New Jersey emptying here in the summer, I feel like we can all be a little more understanding and supportive. As much as possible, communicate with the pharmacy online and through the automated phone tree. If you must speak voice to voice with the pharmacist in August, then, yes, you'll be on hold for a while. Supply and demand.
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August 2023 by Rachel Mcgonagle
Horrible pharmacy. Been the last three days to pick up a prescription and its a different excuse every-time which would be fine if they let me know at any point during the day so i could fix it, not wait until i show up at seven at night and the drs are closed or let me know so i can have it sent to another pharmacy. This is a very important med that has horrible side effects if not taken daily also which they all know.
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July 2023 by Maureen White Kirkby
Just had surgery pharmacist would not fill my pain medication because it was mistakenly sent to Lenox. Will never use this pharmacy again. I try to avoid it because it is ALWAYS a bad experience. 7/27/23 6:30 pm. Avoid this horrible place.
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May 2023 by maria mejia
I went to pick up my medicines, because I was bitten by a tick and I arrived at 5.52pm to get my medicine and Kathleen (or whatever it is spelled) from the pharmacy, decided not to give me my medicines because they close at 6.00pm and she has to drive 1 hour home . Now I have to go to the ER because my body hurts
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April 2023 by Olga Maryshchuk
I try to call pharmacy, and I spend 1 hour's, before someone answers me. We are taking only maybe a minute’s. I can believe that.
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December 2022 by tirseh yael
Had to do an emergency transfer of meds because of a storm and they were awesome even though I was cranky, exhausted, and rude. Thank you guys!
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December 2022 by Kevin Fish
I’ve always had nothing but a mediocre experience at CVS pharmacy - no one (except Thomas) has ever been remotely friendly, seems to care, or is at all helpful, but yesterday’s experience, it was just too much. We were out of town and my daughter was diagnosed with an ear infection and I (stupidly) had the prescription called in here. On the way home, I tried calling the pharmacy (several times!) to confirm that the prescription was received so that we could pick it up, give it to our poor girl - who was in excruciating pain - and be on our way. After sitting on hold for over 45 minutes, we used another phone to call the general line to see if there was a long line at the pharmacy and what was going on. He (very nicely) told us there was no line at all and that the their phone lines “were down” and that we should try back later. Mind you, it’s getting late in the day, my daughter is crying in pain, and we are unable now to confirm her prescription because “the pharmacy lines” are down. As you can probably guess, when we arrived and I went in to get the prescription, they did not have what was called in. The pharmacist claimed she sent word back letting urgent care center know this. Of course, when I called the urgent care center they, first and foremost, immediately answered their phone, confirmed nothing had been sent back to them, and was more than willing to help find an alternative antibiotic. I’m not one to typically leave negative reviews as we all have bad days but, in this case, I felt it was more than warranted. Your job is to help people and provide them with the needed medication(s) and not make them feel like you are doing them a favor. Until this pharmacy gets it together, I recommend going to Big Y! I will definitely be transferring any remaining prescriptions I need filled there going forward. And if anyone is reading this in the corporate office - you really need to crack down on this particular branch! This isn’t the first negative review they’ve received.
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December 2022 by Juliette Summers
There was a worker I believe his name was John and he was making very inappropriate comments to my daughter about her outfit. We are staying at the quality inn, and wanted some snacks but did not expect to have my daughter get hit on by this old worker. John should be FIRED. Never going back in there.
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November 2022 by John Ball
Is anyone serious? This is a joke, the lady at register has such a complex and attitude. Call and the lady whom answers lies about status of prescriptions?This is a major lawsuit! Class action plus, look into it if you have gone here!