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December 2023 by Max Smart
Great store. Knowledgeable, experienced kind staff. Decent prices. Remarkable return policy.Buy local. Don’t be a yokel. Support small business.
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November 2023 by Alexander Moore
I bought a DeWalt skillsaw from this carr hardware back at the beginning of the summer, but then didn't use it for a few months and when I did, I found out that my fence was faulty and it was cutting everything slightly askew. It had been more than 90 days and I didn't have the receipt, but as a rewards member, they effortlessly looked me up, found my receipt and swapped out the unit for a functional one, with no fuss. Something I assumed would be an absolute nightmare hassle and mess to deal with, was made so easy and efficient for me, that I could never recommend these people enough. 10/10 best customer service ever.
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October 2023 by R F
In relation to your sudden sale of Israeli flags… So tired of the misguided liberals and the conservative Jews being blindly pro Israel. Palestinians have been tortured and suffering for ages but as soon as sone Israelis are hurt suddenly it’s a problem. Nationalism is simply wrong. We can care about all individuals and condemn their governments and ours too. But thanks for the heads up as I now know not to shop there.
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June 2023 by Eric Martin
It is such a pleasure to come to a real hardware store. They have what you need.
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January 2023 by Steve Schulz
Just moved here thought I would take my first trip to the local hardware store. Put a few things in the shopping cart and got in line behind someone checking out standing next to the clerk who is the owner or the manager chatting with the customer checking out. After a few minutes another customer comes up and the manager says to her come on over here I’ll take you on the other register, leaving me standing there waiting in lineLooks like I’ll be looking for another hardware store. Maybe the rudest thing that I have ever had happened to me at a shop
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January 2023 by Jeri Benedict
Tami and Amara are always SUPER helpful, and friendly. They go out of their way to assist with all my needs!
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May 2022 by Curry Sauce
Consistently friendly and a good store. Thanks.
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February 2022 by Peter Fields
love the place one of my favorite stores
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November 2021 by Graeme S.
I love this store. I hope head office reads these reviews. A huge shout out to all the staff in Great Barrington (my go to store) who are always great every time I go in. It is like the old style hardware store where they are knowledgeable and helpful. It is really a comfortable place. Very dog friendly which I love. Absolutely I might be able to get things cheaper at home depot but the amount of times i have had wrong advice or crappy product use descriptions at home depot, i have come to appreciate the importance of the old style hardware store where they know their product and how to use it. Today big shout out to Frank who went out of his way to help me on something even though he knew there was not a sale in it for him. They didnt have the part i needed (an obscure drier part) but he tested my part to confirm it was indeed broken.
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October 2021 by John Zimboski
Very pleasant, and helpful.Frank is the answer.
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July 2021 by Emerald Boy (charazard epic)
If you need a shovel they have a beautiful selection.
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June 2021 by Michael Salzmann
Always very friendly staff who go above and beyond. Nate in particular is very helpful
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June 2021 by Daniel Dallas
I thought this would have a more “mom and pop” feel but they treat you just like a number and don’t provide anything better than a big chain would. I’ve also heard workers talking very poorly about other customers, including some vulgar language. Sad I ever spent thousands of dollars here but I’ll never return.
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April 2021 by Jonas Malicky
This location is phenomenal! Very friendly and supportive staff.
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March 2021 by Tom Sierau
Knowledgable and helpful as always