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January 2024 by Lisa Gomez
So caring
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January 2024 by Deisy EsRod
Great experience as always. They took very good care of my Nelly.
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December 2023 by Jeri Benedict
Very attentive and reasonably priced!!
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December 2023 by Jennifer Formel
Always have had. A good experience They love the animals. Staff are friendly and helpful
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July 2023 by Brenda Daly
Physically went into Bilmar to secure a check up for our dog. Parking was ample (1 star for parking!) as there were zero customers. No animals in the waiting room or being treated. No cats, dogs or ppl waiting, or inside being treated, mid-morning not lunch break. Yet I was told there was a 4-5 mo waiting list. Ok, I said cheerfully. I put our dog on the list, gave my cell 2x. They said they would contact me in a few wks. to let me know if there were any openings sooner than 4-5 months. (Btw, super rude/curt white gal at desk--said we will call you within weeks to update.). I popped in one day to see how fast the list was moving, why they had not called. Ample, free parking (second star) bec ZERO customers. Still have a couple months to wait. ZERO dogs, cats in waiting room. No sounds coming from the back, no cars in the parking lot. After 4. 5 months, I stopped by again. The receptionist (not the curt one--a different one) could not find my dog, our cell, nothing. A second receptionist came out of the back (I spotted one dog when the door opened. First animal I saw in 3 visits and no sounds of cats, dogs barking, nothing--other than that one dog. The second receptionist was the original curt one, told me they had called my cell, left a vm When I hadn't p/u or returned call, they shoved me down the list (she found us on the list). It's always odd when ppl lie instead of 1) doing their jobs or 2) admitting THEY made a mistake. Maybe they called the wrong number I gently suggested? No the receptionist barked, the bark I ever heard at that vet.I patiently repeated, 3 x "I have an iPhone. Every call that comes in is recorded. Please tell me when you called or an approximation. I can look it up." They couldn't and-- wouldn't-- tell me even what month they supposedly made the call bec they had-- not-- called, but lied and said they had. I scrolled through my phone while saying, "It's OK to make a mistake. Everyone makes mistakes sometimes. It's ok. But don't tell me you called when you didn't. Please, let's just settle on an appointment. It's been @ 5 months since my first visit here." I showed them no call ever came in from Bilmar, I laughed casually said, "Let's just make an appointment." Then the first gal said, "There will be a $50 wait list fee to get on a wait list." What? After all this. It was like a SNL routine. She said, no joke, "We are overwhelmed with animals. " I looked around slowly at the completely empty waiting room (3rd time empty) to no pets, no dogs, cats, birds, giraffes, iguanas, baby elephants in fact nothing that came through the doors this entire time but I really wished the producers of SLN had been there or Curb Your Enthusiasm. The phone never rang once on my 3 visits. There was one dog in the back, the 3rd and final visit. I laughed and looked around slowly, wishing Larry David would just walk in. I thought about pretending an invisible dog was licking or threatening to pee on me, but instead I chuckled and gently said, "There are approximately 53 vets in Western mass and northern CT. No one should pay to be on a waiting list for a vet. No one else charges that. I can see, and hear, all these dogs and cats (and I turned around to the empty waiting room) need appointments.I'll take my friendly dog and my deep pockets---elsewhere. Plenty of vets have free, ample parking."
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February 2023 by Chelsea Proulx Photography
Bilmar has taken care of our dog for the last 6+ years. He is always well cared for and given plentiful treats and snuggles. He is always more than excited to walk in there to see his human buddies there which makes it so easy to keep coming back. Thank you!
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February 2023 by Chelsea Bordonaro
Bilmar has taken care of our dog for the last 6+ years. He is always well cared for and given plentiful treats and snuggles. He is always more than excited to walk in there to see his human buddies there which makes it so easy to keep coming back. Thank you!
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February 2023 by Jennifer Radacsi
Dr Caine is exceptional, lucky to call him my vet.
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January 2023 by Gregg Tidd
We have been going to Bilmar for years the service is top notch the employees are great and they explain everything to me I highly recommend them for all veterinary care
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November 2022 by Jodi R
Emily Newman is the best! My dog, Koda, was in pain and we didn't know why - she diagnosed that his spine was out of alignment - this made all the difference. She has recently studied chiropractic services for dogs - this is great for older dogs like my Australian Shepherd. I love this place - and trust her completely. He was fine after one treatment - and I came into the office crying - We left and Koda was able to jump into my Jeep! Amazing. I've seen her for many years but am so reinforced by this new thing she has learned for dogs.... and I guess cats too.
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September 2022 by Jodi Rothe
Emily Newman is the best! My dog, Koda, was in pain and we didn't know why - she diagnosed that his spine was out of alignment - this made all the difference. She has recently studied chiropractic services for dogs - this is great for older dogs like my Australian Shepherd. I love this place - and trust her completely. He was fine after one treatment - and I came into the office crying - We left and Koda was able to jump into my Jeep! Amazing. I've seen her for many years but am so reinforced by this new thing she has learned for dogs.... and I guess cats too.
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March 2022 by Hailey Vadakin
Always professional and friendly, most importantly they are great to all of my dogs!
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January 2022 by Joe Fonte
After scheduling an appointment over two weeks away, once it came time, they claimed they had no record of it and would not make another saying he wasn't taking anymore patients. We were told they would see what they could do and then never called back. I guess once his practice was full, common courtesy and professionalism went out the window.
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January 2022 by April Miller
Dr. Nee, and all the staff at Bilmar, are fantastic. They listen and truly care. Been taking my pets here for years and I won't go anywhere else.
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October 2021 by Carmen Ostrander
I cannot say enough wonderful things about everyone at Bilmar. The love and care everyone gives my pups is beyond anything I could explain. They are our family and I wouldn’t want anyone else to take care of our babies. We love you
