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September 2024 by Kathy Boldyga
So very nice when being new to bring disabled to have an awesome service like this with very courteous gentleman. Will surely use it again. Many thanks
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August 2024 by Richard Petrino
Aubuchon Hardware in Great Barrington is awesome. Really outstanding service. The manager, Tom Firda, and the staff at the register and throughout the store, clearly take customer care seriously. I had a particularly challenging situation trying to get a good paint match to my existing home wall color that needed touch-up. Tom went way above and beyond to make sure the color match was perfect. Not the first time I've been impressed with the professionalism and thoroughness of this team. Thanks!
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July 2024 by Kirsten Cole
Everyone at Aubuchon was super helpful. Very happy with the service we received.
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April 2024 by Lori Bashour
Very helpful and efficient staff. Thomas is amazing and so knowledgeable. We often order for pick-up and its ready in minutes.
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March 2024 by Eleanor D McKeever
My online order was ready quick! They had the chair I ordered waiting for me at the counter when I arrived. Awesome service!
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January 2024 by Andy Bevacqua
I’m new to GB and this was my 1st experience with this store. I found exactly what I needed online, ordered it on Christmas and picked up the following day. Very convenient experience. Staff seemed very friendly. I’ll be back
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November 2023 by Lloyd Sachs
Excellent Service!!!
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October 2023 by Karen Decker
Always feel welcome. Staff and Manager are helpful and friendly. Good experience every time !!
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October 2023 by Kristina Kisiel
The Great Barrington Aubuchon has the most knowledgeable staff—despite being very busy, they will always take the time to answer questions and give advice.We recently did an online order with in-store pickup. It was ready promptly and we picked it up without a problem.
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June 2023 by Arthur Kegerreis
Google GPS sent me up the wrong road near Becket quarry leading me to get stuck in the mud. By the time I extricated myself, the car and headlights were encased with mud. I drove to the car wash next to Aubuchon hoping it would be a hand wash since my rooftop cargo box can’t handle a drive through. It wasn’t and it was late and I needed to make the long drive home. Although the Aubuchon manager had a long day, apparently a considerable stretch without any days off, and it was closing time, he allowed me to use their hose to get the car safely drivable. He didn’t need to do that and wouldn’t take any money for it. We both seemed to be having a bad day, but he still went the extra mile and saved my butt. I hope the right person will give him a big hug and acknowledge his efforts. If I lived closer I’d be a loyal customer. Thanks Tom!
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June 2023 by Jennifer Trench
Great service. Prompt and friendly curbside pickup.
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June 2023 by Robert Leighton
Thomas the store manager was very helpful and went above and beyond to provide excellent service. Thank you.
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June 2023 by John Schreiber
EasyDid internet order was waiting for me an hour later
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February 2023 by Tracey Murtha
Rude, lazy and worthless manager and staff. Called another Aubuchon and have reported incident! Will be escalating this to upper management within the company. Looks like my review is a common one in the Great Barrington store!
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May 2022 by Concerned Citizen
Wife and i stopped in to get some deck stain. The sales person was wonderful and was trying to provide good customer service dispite the fact that the manager was rude and disrespectiful to his employee, he could care less if we bought stain because we were an incovience to him. This dude dose not deserve a good worker like that. Hope he finds work else where.
