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February 2024 by Sebastian Bonner
Very helpful.
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December 2023 by Pauline Banducci
Walked into the store, wasn't greeted by staff. Not friendly after I approached them, no smile etc. This was right before Christmas and I needed a new protective case and screen saver. I asked the staff person if it was hard to install on the phone, he gave a curt reply saying there were instructions inside. Since there were no other customers in the store, I thought he might offer to help put the screen saver and protective case onto my phone - I'm older and have some trouble with these kinds of things.I also asked about something else going on with my phone and he pretty much ignored me. Wont' ever go back to the store. Really irritating
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June 2023 by JW. Duke
I went into this location to pickup an online order. The tattooed and overweight clerk acted as if we ruined his day when we walked in the store. While we were in the process of checking out, he started to ask a lot of personal questions and made some very rude remarks about the my partner who was in the store with me. The remarks that he made are the reason I left the south and he brought back some PTSD about my personal life. I don’t recommend this store. Won’t be going back.
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June 2023 by William Mitchell
Went in around 25 minutes before closing, overweight employee with tattoo's on his arm (didn't bother to get his name) was very rude, talked down to us and treated our presence in the store as an inconvenience to him. Made rude and personal remarks following our questions and comments, overall a very uncomfortable and unpleasant experience, won't be returning to this location.
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May 2023 by Stacey N
I saw all the reviews on here and thought this was fake but they are not. This store is amazing, been there multiple times and had nothing but terrific service from every employee in there. They make it really easy and fun to get a new phone. Each person always has a smile when they great you and also they know every product extremely well. Thank you so much for everything you guys do there! Mark and Matt are wonderful, highly recommend!!
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April 2023 by Jacque. Jones
There gentleman at this store are so lovely. They take their time with me every time I come in and ask them for help. I'm an elderly lady and I always need help with my phone and Matt and Mark always help me out in the store. Very pleasant and always smiling. I bring me dog in and they have treats for her and are just so amazing. Thanks for all your help!
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April 2023 by james Leahey
Thanks for being the best At&t store around. Went to the Pittsfield location and it was just really hectic when I walked in. Walked out and came down here and worked with Mark and he was very pleasant and welcomed me with a smile. Answered all of my questions and got me a new phone. Took his time and transferred all of my info to my new phone. I will always come back here and never go back to Pittsfield. Thanks again Mark
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March 2023 by Kathy LeAHEY
These gentlemen at this store are always amazing. Welcomes every customer with a smile especially me. Both managers are wonderful (Ryan,Mark) thank you for being the best At&t store around!!
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March 2023 by Trillium Landscaping
This store is always amazing. Matthew was so great in explaining the entire process to me and my husband. Both managers Mark and Ryan were both engaging thank you for all the help
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February 2023 by Julia Brandi
Thank you so much Mark. This store was amazing, I worked with Mark, Ryan, and Matt and they were all amazing. They help me set up a new plan with a new phone and all had great attitudes and had everyone in the store smiling. Again thank you so much Great Barrington AT&T you guys are the best and will always come back and see you!
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February 2023 by Steve Lozyniak
I came for a new device and worked with Brian and Mark. They were very professional and have wonderful personalities. Thank you for helping me get a new phone with a great discount.
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January 2023 by Marlene B.
I went to the AT&T store in Great Barrington, MA to sign up for wifi for my cell phone. Two men attended to the sale; one salesman and the other , a manager. Quite bluntly, as a Senior , up in age, time has taken its toll and these 2 men surely took advantage of this old lady! The salesman told me that if I change my phone #, I could get a new phone free!! ...Absolutely NotTrue!! I fell for it and what these men did was ugly!! i didn't even think of all of the difficulties that are part of a change in my cell phone. Then I get home and dial 611 because I had a problem. They told me that they could not help because I had a 'business acct'! I went to the store and spoke to the manager. He told me that he couldn't change my account to a Consumer Account. I said I was not told that I was getting a "Business Acct." He was untruthful when he said "yes you did"....(No I didn't) After hours on the phone with AT&T and with Samsung, nothing could be done. After almost one year later I got an email from a woman who workS in the AT+T President's office. She was able to move my account to a regular Consumer Acct. Also, she had money refunded to me because it is more expensive to have a business account, How low can they go at this store?
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December 2022 by Amanda Louison
I always do my business at this store. I usually work with Mark but I worked with a very nice young man Brian and he was very lovely. This place is great every time I come in. Every person welcomes every customer with a smile and they all have wonderful personalities thank you for being one of the best At&t store's
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December 2022 by Tammy Dalmaso
This store is always amazing. Ryan and Mark always help me out with any problems I have and they have such great attitudes, always very friendly and smiling. I will always come back and work with these gentlemen thanks for being the best AT&T store.
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December 2022 by Jennifer Hobson
Steve was our salesman, he went above and beyond to help us get the best deal. he even stayed after closing to get us taken care of that night because we could not get there the next day. He explained everything in detail. Very attentive salesman.