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October 2023 by Michael Bolognino
Don't ignore the negative reviews and find a different place to take your car. Today I brought my truck to be inspected. When it was done, he told me it would be 35 dollars, took my credit card, charged it, handed it back to me, and then told me never to bring my truck there again. I thought I misheard him so I asked him what he meant, and he said take it somewhere else. No explanation whatsoever. Definitely not someone who wants my business. Plus, I always thought it was odd that even post-mask mandates, even on days when it rains and its cold, they make you wait outside. Save your valuable time and go elsewhere.Service: Vehicle Inspection
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September 2023 by Gary Waskow
Excelent, the best auto mechanics I have ever used.
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July 2023 by Adrian K
Called in to have vehicle inspected, upon showing up, i was told mechanic is at lunch and will take care of me as soon as he is back. While waiting i was able to see as the desk is outside, the same man that told me to wait, take the key of a female customer and take her car right inside. I asked how much longer ill have to wait and he said im sorry.. itll be another 20 min after just waiting for 30 minutes. You wasted my time. Which is very valuable. I called to talk to the manager. He told me never to come back again after i asked why he took someone else over me. Shame on your business. This is not how you treat A+ community members. Please avoid this business. Shame on you!!
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June 2023 by Dianne L.
Bob is a good mechanic (he was taught by my now deceased husband)there is no denying that but there is much more to customer service than being good at repairs. he actually states this on his site and says HE is so much more than that. That fact is only true until he doesn't agree with what you are saying, doesn't want to be bothered to talk to you and/or is annoyed with your seeking information. He has a very short and bad temper and thinks nothing of being rude and nasty as I just found out. I have been bringing my car to him for years out of a sense of loyalty but that ends today. I hope he doesn't talk to his mother or other elderly customers like myself the way he spoke with me today because I was seeking information about the work he had recently done on my car that he did not want to be bothered to give. Here's a big F for customer service from Bob and Apex Auto.
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June 2023 by Lauren Walker
Not only does Apex do an excellent job maintaining my car, they are kind and informative. They give me a heads up as to future maintenance and provide a clear detailed write-up of the work they performed. I will definitely keep bringing my car to them.
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June 2023 by Lauren B.
Not only does Apex do an excellent job maintaining my car, they are kind and informative. They give me a heads up as to future maintenance and provide a clear detailed write-up of the work they performed. I will definitely keep bringing my car to them.
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February 2023 by Kyle P.
They were on-time, friendly, efficient and informed me that I had a recall I didn't know about.
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September 2022 by Richard Jay Nussbaum
Twice in recent weeks we've had minor but semi-urgent vehicle issues. The first time, based on their good local reputation, we called Apex. They told us to drive on over the next morning. They quickly fixed the issue right in the parking lot for just a few bucks. A few weeks later we had another issue, called them again, drove over the next morning, and again they came right out and fixed it in the parking lot. Both times, they were helpful and kind in person and on the phone, and resolved our issues immediately.Service: Auto maintenance
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September 2022 by Carmen Vargas
Excellent customer service and good repairs. Reasonable pricing , too.
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September 2022 by Chad LeMons
The staff are incredibly knowledgeable and helpful. Top notch Techs too!
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August 2022 by Nathan McCarthy
I also ignored the negative comments on-line and hoped to find a new place for auto work. After explaining my truck had a fuel leak, the person on the phone was extremely helpful and was asking me several questions to get an appointment setup. My phone dropped out and I called back. Instead of the same person picking up the phone, Bob answers (website notes him as the owner) and asks if my truck has rust. I confirm it has some (this is New England) and he says, 'Yeah, I don't want it here'. That was it. You are better off just spending your money at the dealer (which I did and my vehicle was fixed in 24 hours - pin hole in the fuel line).
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July 2022 by Benjamin Trachtenberg
Decided to try Apex Automotive out for the first time, having read the reviews I saw many very positive and some very negative reviews but decided to not judge them by their reviews and rather by their work... Called them up to make an appointment, gave them the complete description of my car, what I knew was going on with it and exactly what I wanted them to do. They gave me an estimate for how much that would cost, I was perfectly okay with it even going as far as to say if it doesn't fix the problem I understand there will be more costs, and booked an appointment 2 weeks ahead. Deliver the car at 8AM so they would have the whole day with the car and was told I would have it back by end of day. First thing I should have heeded was he asked how much I paid for the car, which I gladly told him. Lets just say this is not my nicest car and not a valuable one at that, but I love it all the same. 4pm rolls around and I get a text that my car is ready and to call them back so I do. I am told that they took a quick look and do not want to do any work on my car. I understand when a shop does not want to do work on a car most are kind enough to reject a car at the start, but if you are going to have me wait 2 weeks, then see the car at 8AM and then wait till 4pm to tell me go find someone else we aren't interested, is a huge waste of my time and effort. And then to say, "well even if we did the work you wanted we would end up taking a few days to fix the problem which you wouldn't want to pay" for is an insult assuming based on the value of the car that I would be unable or unwilling to pay for such work. Worst automotive/mechanic experience I have ever had, I would prefer to be ripped off having work done to my car than have my time wasted and myself insulted.
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June 2022 by Melissa Payne
Very knowledgeable. Go the extra mile to help give you the best deal!
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April 2022 by Jorge Zemog
Professional and overly courteous quick effective service with preventive maintenance in mind. I was taken care of..and my car too thanks Apex
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January 2022 by Karen B.
The kindest and most talented people. I don't know what my truck and I would do without them. Karen
