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August 2024 by Shelbi M.
Impossible to get ahold of. Entire pharmacy team always rude and unpleasant. And now when you call, it does not give you the choice to actually get through to the pharmacy, it forces you to leave a voicemail. Therefore making my wait times even longer, and they're notorious for not calling back. My app LITERALLY SAYS "call us, more info is needed". And then when I try to do that, the pharmacy does everything they can to avoid having to actually make a phone call. Then i get a text from them saying here's how to check the status, do you still need a call back? Like..YES, the app literally says to call you, my script won't fill otherwise! I'm 7 months pregnant and have a toddler, I'm not trying to have to drive to the store just to figure out why medication isn't being filled, that isn't reasonable. The pharmacists who used to work here were great and always friendly and helpful, I believe one of their names was Michelle. The new people here really need retraining.
**ETA when I got ahold of them, they said the med was ready and that there was nothing to discuss.. call customer service and come to find out they deleted a red flag warning because the medication could have caused serious harm to my unborn child. And then proceeded to unfill the medication and say "oh yeah we will call you." It's not my job to do their job for them by reaching out to corporate but I'm glad I did because heaven forbid something had happened to my unborn baby girl or myself due to their negligent lazy attitude.
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July 2024 by Eleanor Shea
I love the store in Granby. The employees are always so helpful and nice to deal with.
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March 2024 by Lee Kimball
CVS doesn't care about you, their customers!!Why are there SO MANY 1 star reviews.And they don't do anything, because they don't care about their customers.....Customer service hit rock bottom when you moved the RUDE CREW from Belchertown down to Granby!The RUDE CREW is why I left Belchertown!And now I will be leaving CVS and moving my prescription and business to Walgreens.POOR MANAGEMENT and MANAGERS at your local CVS!
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March 2024 by Callie Ten Kate
Went inside the pharmacy to pick up rx after getting covid because I also needed to get some over the counter medications. The pharmacy tech that help me was incredibly rude about the fact that I didn't use the drive through despite the fact I was double masked and the most up to date cdc guidance allows it. I would've been fine to get my rx through the drive through if I knew it was the expectation even though there was no indication that it was. I heard her continue to rant about me to coworkers as i left, loud enough i could here her aisles away as i gathered my other needed medication. Incredibly rude older women who has soured me from returning to this or Any CVS.
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January 2024 by Torri Lonergan
The pharmacy is completely useless
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December 2023 by Rachel K
Long wait time and was hung up on numerous times immediately after being taken off hold. Unprofessional.
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September 2023 by Sandra Richard
Fast in and out.
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September 2023 by Caitlin Hoffman
Best CVS in the area!!!
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September 2023 by Dani V
Clean store, friendly workers
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August 2023 by Robert Lavoie
Very caring workers. From the pharmacy to the front store.
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March 2023 by Richard Kane & Associates Ltd
After holding for over 10 minutes, they hung the phone up. I was trying to speak with the store manager. Very poor service.
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February 2023 by richard sauvageau
The staff at this location are great always helpful and friendly
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October 2022 by Alex Siegel
My partner had a Covid vaccine appointment scheduled for today, Monday. Upon arrival was told they ran out on Saturday. Traveled 45 minutes for the vaccine. wasn’t even contacted, pharmacist was rude as heck.
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September 2022 by Sherry Woods
Scheduled a COVID and flu test due to exposure and experiencing symptoms. I wanted to have a test ASAP in order to receive Paxlovid, as I’m high risk, and I trust CVS because of consistent positive experiences with my local branch. This was the closest CVS with availability, however. Although I received multiple confirmation texts and emails, even including a Google maps link and a YouTube instruction video, I was informed when I arrived that they “aren’t doing those today” and that they must have “tried to call” me. I did not receive any such call, so while feeling ill, I have now driven an hour round trip needlessly. I don’t know if CVS is running a skeleton crew to save money so a single absent employee throws everything off, but the pharmacy and minute clinic are dealing with sick people. When things fall through the cracks, it has an impact.Update: I later discovered that my original appointment was not even canceled, causing further issues for me when I managed to reschedule later that day at a different branch, because CVS does not allow two COVID tests in the same day. I would think that someone attempting to contact me implied that they canceled my appointment, but I find it more likely that every appointment simply showed up that day to be turned away and then unable to reschedule. The dismissiveness, rudeness, untruthfulness, and incompetence were extremely frustrating and ended up taking 4 hours out of my day in total traveling all over trying to get tested when I was sick and exhausted.
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August 2022 by Elizabeth Musto
I am grateful for the above and beyond customer service provided today by two pharmacists. Jessica showed real concern over an issue I was having with another pharmacy (not CVS) and later the gentleman I spoke with happily provided me with two medicine cups N/C. (And after the day I was having, this was a big deal.) After this experience, as compared with the abysmal customer service provided by my own pharmacy, I am changing to CVS pharmacy and specifically this store. Btw, I also love shopping at this CVS store in general!
