“I went to this store after not finding an acceptable option for phone upgrade on website. Ali reviewed my situation and identified an approach that worked best for me.
Ali was considerate, knowledgeable, and very customer-focused. I'd recommend him anytime.”
“Amazing customer service. Both the owner and his wife were super friendly and so helpful. They even threw in some extras for a great discount. My husband and I switched from a t-mobile family plan about 2-3 weeks and our service has NEVER been better. Trying to get my other family members to switch. We will definitely be back just for the amazing customer service we received. We recently moved out of the city about 30 mins away but will continue coming to this location for sure! We were welcomed back anytime for any reason. If you're looking for great service great prices and a variety of phones and accessories please visit cricket on lincoln st! 10/5 stars!!! Thank you both again! ?”
“I came here multiple times and it’s honestly the best phone repair in Worcester ! I 100% recommend, and I did not have to wait long, amazing service && awesome employees !!”
“Broke my phone and called into Hector at this location. He walked me through all my possibilities over the phone so when I got in id have what I need. I ran into some issues with my account but Hector got me through every step even though I had to leave and come back he was more than helpful the entire time throughout the day. Highly recommend Hector and his coworkers at this store they did everything they could and then some.”
“Still a great store but definitely much change, I remember when they had a amazing DVD/bluray section and a great game selection. I know it's changed a lot since covid and you can just go online and buy everything, but I just wanna go in and see then just purchase it. Let's not let the big box stores disappear.”
“I would give the online reps who absolutely destroyed my account by adding 13 lines I never asked for zero stars… BUT Kathleen (“Kat”) from the Millbury location spent literal MONTHS correcting the issue, made sure we were taken care of for the inconvenience and always checked in and communicated with me until everything was fixed. She very easily could have left us hanging like most customer service reps these days, but she didn’t. Kat went above and beyond and took personal ownership of an error she didn’t make. She should teach a master class in customer service! Thank you, Kat!!!”
“Nice, local full-service appliance store. I was able to get in, pick out my appliance, pay and leave in under 30 minutes. Rates for delivery/installation are reasonable. Plenty of free parking. Associate was pleasant and helpful without being overbearing.”
10AM - 8PM
537 Lincoln St, Worcester“On the 28th of December my phone broke and had to have a new phone sent to me from my insurance. I received it the next day and thought I was set, however I couldn't get my Dexcom 6 blood glucose monitor off my old phone due to the fact the touch part wouldn't work and the bottom half was black. I went to the T-Mobile store at 537 Lincoln St. and was helped by the entire staff, Elsa, Shaq, Mike and Gabriel. i was there for close to 2 hours with each one of them doing everything they could think of to help me try and retrieve my information and delete the app from my old phone. I eventually got to use a wireless mouse to do this, again with the help from each of these employees. This was extremely important to me due to health reasons as well as customer service above and beyond the call of duty. Not only have I ALWAYS spoken highly of Sprint/T-Mobile, but the people at this specific location are the greatest I have ever come across.”
7AM - 10PM
330 Turnpike Rd, Westborough“My experience at Target is always delightful, and I look forward to shopping there again soon. Thank you for maintaining such high standards of service and customer care.”
“Based on matching scenery beautiful outside. THE IP ON THE MATCHING MINISCENE I DISCOVERED is the reason the Central Bank is CURRENTLY RUNNING TARGET PROGRAM ON ME MULTIPLE COUNTIES CAUGHT ON TAPE. TI WAS THE REASON FOR COVID 19 RELEASED ON AUTHORS BIRTHDAY MATCHED ON THE MAP AS WELL IN THAT POSITION IN FALL, BY ANOTHER BAD PLACE WORSE THAN BIONTECH AND A WORDPLAY MATCH. MMWAVE OFF NOW WITH MAJOR ANSWERS NOW. STOP TI ON ME. NOW.”
9AM - 5PM
55 Mason St, Worcester“Andrew came out to my home in hopes to repair my 65” Sony tv. He quickly detected it was the motherboard that blew and told me that it would be cheaper to buy the exact type of TV but a different brand. We went to purchase the TV , he helped me bring it in and set it up. He was super reasonably priced and just a genuine guy. I would absolutely, positively use him again and highly recommend Andrew to anyone. Thank you Andrew for being so awesome!!!”
“Excellent customer service mike was very friendly and able to answer any questions or concerns we had i definitely recommend. If i could i would double the stars ⭐ to 10 . keep the good work”
“I was looking for a place to make a print from a negative and found this place. They were super friendly and made the prints while I waited. Great customer service!!”
8AM - 10PM
529 Lincoln St, Worcester“The staff are always friendly and helpful.
The store is always clean, well organized, and well stocked.
The quality of the store brand items is always good.
I have been using the parking lot pick up service for several months now and I love the convenience of it. (It’s great that I’m not going into the store as much but only because I would buy way more than when I order ahead online. I also get to take my dog Moxie with me to pick up. She always loves a car ride. :-)”
“My girlfriend and I have been coming to them for many years. And will continue to go to them for many, many, more. We have bought so many items from them from TV's, furniture, stands, games systems, and other electronics. We have never had a problem with them on anything since we've been with them my only issue is that I wish they would know me by my name but Everytime we go there she is always putting the items in her name and I do the paying right now I have been paying for a PS4 and I'm almost done with the payments.”
Open 24 hours
973 Main St, Worcester“This is a great store staff over there is well groomed and helpful for customers. I found all my things a one place have very good hot food . I must recommend all my friends to visit that store .”
9:30AM - 7:30PM
333 Grafton St, Worcester“More like Jiminy Cricket Wireless Authorized Retailer! I say this because of the wonder this establishment produced for me. To start I should be clear! THIS IS NOT A RESTAURANT! Also! THIS IS NOT AN FOOD STORE FOR EXOTIC PETS!! Confusing I know, but trust me when I say this is probably a useful store. I've been hearing that people have been talking about getting telephones a lot recently and I have good news for you! I think this place sells those specifically! I say I think as I wasn't able to go into this aforementioned phone arena. They were closed when I walked by, but they do have windows in the front that showed some of their products. I mean I couldn't see it too well as I was across the street. But I think they sell phones! I don't know if they are the best phones, but I do know that there is a standing mailbox outside of it which is pretty darn helpful!So whether you have something to mail or you want to look and see if this store has phones for you, there is no need to "Wish Upon a Star" you can just come to Cricket Wireless Authorized Retailer when they are open! Unless you just want to use the mailbox, in which case I think that's always open.Also when I was younger I learned how to draw Pinocchio from the VHS cover pretty good. I could only draw this and the cigarette man from Doonesbury. I was praised for one and got in trouble for the other. This sort of neutralized my thoughts on drawing as an activity for me.”
“I want to acknowledge Starvos for being so incredibly patient, kind, and helpful during my Verizon visit. I had a really complicated problem with my phone, requiring multiple phone calls, and he stayed with me ensuring my phone would get the service it needed as quickly as possible. I appreciate his willingness to advocate for me as a customer. Mark was also wonderful in helping us as well. Thank you so much!”
10AM - 7PM
517 Main St, Worcester“Most of my experiences getting a new phone and plan have been nothing short of disappointing..Since I switched over to Metro Ive had nothing but helpful and patient advice all from yr sales person Aymen!! The guy knows his stuff and knows how to covey info to me so I feel good to go!! Thanks Metro!! Good job getting some real deal help on yr staff!! Aymen Rocks!! Metro Rocks!!”
10AM - 7PM
388 Park Ave, Worcester“My husband and I went into T-mobile last week, we were switching from metro. Reese the “manager” gave us false information. Set us up with the wrong plan. We were told the promotion we were signing up for was buy 1 iPhone get 1 free. Totally not the case. Reese put us on the essential plan instead of putting us on the magenta plan like we requested. THANK GOD for XAVIER For his professionalism and knowledge. Today he made things right. Thank you Xavier we appreciate you. In my opinion Xavier should be the manager of the store.”
5:30AM - 12AM
2 South St, Westborough“I went to the seven eleven on October 11, 2021. The president of the franchise said that I looked a little bit queer. I said "I'm straight as an arrow" but he kicked me in the shin and wafted of the restaurant. Four stars because their hot dogs were excellent.”
Open 24 hours
38 Maple Ave, Shrewsbury“I come here often and love to get snacks and drinks!! Store is usually clean, my only complaint is that I’ve bought expire ice cream before so I think they should more regularly check their frozen merchandise. Also, a few times I have come in and the staff is listening to music loudly in the back so I have to yell to get someone to ring me up. Other than that, the staff is always incredibly friendly!! So grateful to have 7 Eleven in Shrewsbury, they are also great at crowd control, especially on the days when the middle schoolers crowd the store after school. I love their selection of candy and slurpees especially.”
Open 24 hours
409 Park Ave, Worcester“I was pleased and surprised at what an comprehensive selection of Japanese snacks they carry. This might be because they are located directly next to Wan Wang, a Japanese restaurant. They also carry canned Bubble Tea. Other than that, it was a tidy, average, well stocked and faced 7-Eleven. I would have given 5 stars, if I wasn't made to feel I was interrupting a conversation or a phone call when I needed to be rung in. Also no cashier at this location has ever smiled or been engaging at all.”
10AM - 8PM
49 Park Ave Ste 2, Worcester“My family and I recently switched from AT&T to T-Mobile, and I couldn't be happier with the service I received, particularly from Mustafa at the T-Mobile store at 49 Park Ave . From the moment I walked in, Mustafa made me feel like a valued customer. He took the time to understand my and my families needs and preferences, guiding us through the entire process with professionalism and expertise.Mustafa's knowledge of T-Mobile's products and services was impressive. He patiently answered all our questions, explaining the various plans and options available to us. He went above and beyond to ensure that we were satisfied with our decision.What truly stood out was Mustafa's personalized approach. He took the time to listen to my concerns and preferences, tailoring his recommendations accordingly. He made the transition from AT&T to T-Mobile seamless and stress-free, handling all the work to transfer over our phone numbers.Moreover, Mustafa's dedication to customer satisfaction was remarkable. He followed up with me after the switch to ensure that everything was working smoothly and that I was happy with my new service. His attention to detail and commitment to excellence truly exceeded my expectations.Overall, my experience with T-Mobile and Mustafa in particular was exceptional. He exemplifies the highest standards of customer service, and I would highly recommend him to anyone looking to switch to T-Mobile or upgrade their current plan. Thank you, Mustafa, for your outstanding assistance and making me feel like a valued customer.”
“All I have to say is hands down to great service provided by Moses and the team. Had a respectful and informative answer to every question I asked. Privately owned stores are always much more personal than corporate owned as your not just a somebody. Highly recommend as it was a Great Experience!”