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July 2023 by Sharon Eddy
A customer of 31 years! My husband and I became very ill with covid. I had not realized I missed a payment. Once I learned I contacted the office manager from HELL . I explained to her what happened and gave her an account to use if I missed the payment again.Background DetailsIn 2013 I had double brain surgery dir arteries and The outcome was successful as I am here today to respond. .The office manager from hell did not use my payment information to satisfy the overdue payment. Instead she contacted me and I explained my issues as far as memory and thefollowup her response was sumbly write it down she was unreasonable. She said just write it down! EASIER SAID THEN DONE!When I received my invoice an extra transaction was added to our account for charges for.
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April 2023 by Saxon Elliott
As a long-term customer, I've always appreciated the highly competent and responsive service provided by George Propane. But today, Josh gets a particularly big thumbs-up. An emergency situation at my residence this weekend required that I call the answering service. Within 30 seconds (literally), Josh the on-call technician called me back. He was knowledgeable, patient, and reassuring as he talked me through my situation and provided explanations for everything along the way. As someone who likes to understand exactly what's going on and why, this was greatly appreciated. Josh asked a number of questions to better understand my situation, rather than providing a quick, once-size-fits-all resolution. He was as kind as he was competent. Always a plus in a gas emergency, wouldn't you agree? I highly recommend George Propane and, if you ever run into Josh on a service call (or phone call), please tell him thanks!
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March 2023 by Teri Anderson
I switched to George Propane a couple of years ago because I needed 24/7 service for an unreliable furnace (not installed by George Propane). They are a full service company with skilled and friendly technicians always available in emergency situations and with a smile. After the latest boiler failure, we decided to install a new one. Scott, the Service Manager, worked with the crew to expedite the installation as I was without heat and hot water. Kyle, Graham, and Ron are all fantastic technicians and worked hard to install the system quickly. I so appreciate the quality of their work and their friendly and reliable service. Thank you to everyone at George Propane!
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March 2023 by Tim Paciorek
George Propane is always a pleasure to work with. We've (Paciorek Electric, Inc) installed hundreds of Kohler generators and had George Propane do the piping and tank installs. They are by far the easiest to work with and are big on customer service! They always fit us in on same day so we can give our customers "turn key" same day! They never let us or our customers down.
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March 2023 by Doug L'Abbee
WE DEAL WITH THEM ON A BUSINESS LEVEL, THEY ALWAYS RESPOND AND DO A VERY GOOD JOB
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September 2022 by Jaz J.
i don't like to deal with george propane they are rude. i hate being stuck with the tanks and regret ever using them. i had to wait for help from anyone last winter for weeks withn an 4 year old and 7 year old in middle of winter. it was terrible
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March 2022 by jc
Underwhelmed to say the least. Wasted 2hrs this morning waiting for our first appt. and when I called to check in - twice - even they seemed to be unsurprised by both their tardiness and their poor communication. Too bad, I've heard good things about the company. But I know enough to know not to give my business to those who fail to respect customer time.
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March 2022 by Robin Lawrence
If I could give zero stars I would. My husband and I are in the market to convert to propane, calling several local suppliers we decided to go with George. On the phone the gentleman was informative and we felt their policies and prices were straightforward and fair. We were given a date for an estimate, which at first was fine. We were able to acquire a new dual fuel range sooner than anticipated and called asking if they could come sooner, making it clear that the original date was completely acceptable if they could not. The man promised to come out earlier, we were so appreciative of this flexibility. That’s when it all went down hill. He no showed and never bothered to call... my husband called and didn’t get a callback for over 24 hours, once he did the representative said he would come out the next day... again no call, no show. We decided that hey, obviously they’re busy and will just come on the original scheduled date... that was yesterday, well guess what? No call, no show. We are calling other companies, but we’ve now wasted 3 weeks waiting on a company that is unprofessional, does not deliver on it’s promises and doesn’t have the decency to call when they’ve missed not 1, not 2, but 3 appointments, 3rd time is not a charm with George Propane. I wouldn’t stop and get a propane tank for my BBQ grill from this company. I cannot fathom how they’ve managed not only to have such high reviews - I can only think maybe y’all have a gas leak stemming from George’s incompetence .... nor can I understand how they’ve stayed in business with such disregard for customer service. Not that I think George cares, clearly they don’t, but I will never recommend your company, you should really think long and hard about a product or lack thereof that inconveniences and wastes the time of hard working people who were going to give a lifetime of loyal service.
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March 2021 by Lynne Krushell
We switched to George Propane from a larger company after that company let our gas run out while we were away. It was the best decision! George Propane has a sensor in our tank that they monitor remotely so we can travel confidently knowing that our house will always have a gas supply . The staff are very friendly and have ready answers when we’ve called with questions. Additionally, they are absolutely fantastic with their response times. We are extremely happy with this company and recommend them to everyone we know who needs a propane company.
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January 2020 by Donald S.
I have been using George Propane for more than 10 years. and have never had any problems. I find their propane prices are reasonable as well as their service calls. They have replaced two heating systems for me and the cost was reasonable in both cases.
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March 2019 by Steve Estelle
Our local supplier and system maintainer. They do it all. Family owned and supports many programs within the town.
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March 2018 by Don Drosehn
Many years of the best service anywhere !
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March 2017 by Dan Wallace
Extremely nice and quick response.
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April 2016 by Scott R.
UPDATE 4/12: So I followed up in person with Mike George of George Propane this morning. It was not an unpleasant conversation, and I believe he was genuine about his apology over all of the confusion. It appears that had my wife spoken to the normal dispatcher instead of the person she did, she would have been told correct information regarding their delivery policies, and that the amount of propane we had in the tank should conceivably have lasted until Monday, when the delivery would have occurred. Instead, she was forced to deal with a person who I feel should never be allowed to deal with the general public in any customer service capacity. While I can only speculate, I expect this person will likely deny any wrongdoing on her part when asked by Mr. George; however, that is not for me to deal with any longer. I recall a saying about reaping what you sow, and such. So as for now, Mike agreed to review the information he has, offered a credit for part of the emergency delivery fee, and took my contact information, presumably to call me at some point later on with an update to the whole situation. While my initial reviews of this company reflect my initial experience, I will be updating them with updated information to reflect my more positive conversation with Mike George. Also, I noticed a review regarding a "Valerie" that is employed there, that ranked as an experience similar to mine. It seems this is not the first.
