January 2024 by Edmund Thomas Hartwell
am writing this email to let you know how helpful Will from your Gloucester store was. He went out of his was to make sure the main breaker for my 200 amp service panel was the correct one. I am in Maine and without power because of this needed part that no one up here had in stock. I had a friend in Massachusetts driving to get the part. I told Will he will be cutting it close to get there by 430 closing. Will stated he would wait till my friend got there to pick it up. Even after closing . My daughter and I drove the six hours last night to get the part. Now we have our power back.
Why is Will’s good character so important to me. I lost my wife two years ago. Saturday day is my daughter’s 10th birthday. Her birthday means a-lot to her since losing her mother. Unknowingly we did not have to cancel her party because of Will’s willingness to help me. Character matters . Will has character. Hats off to him.
Thank you. Ed
