-
August 2024 by Nicola Bach
I just waited patiently for some items to be printed at 11 x 17. Unfortunately they made a mistake and printed it the wrong size. I waited while they went to reprint but the machine wouldn’t work and the woman became very flustered. They couldn’t print the order so I said no problem and left, but she yelled that I had to settle multiple times. I said I didn’t want the incomplete order printed in the wrong size and she yelled at me to “never come back!” It sure sounds like I was being a jerk and deserved that, but I’m in customer service and make a point of being totally reasonable to my fellow peers. This one was weird, upsetting, and extreme. Not surprising they have so many complaints
-
July 2024 by Sheila Desmond
Shipped a very large fragile piece of stained glass. It arrived safely and it was packed very well. Arrived in a day. Very pleased
-
June 2024 by John O’Leary
I should have read the reviews here before trying to ship something from here.
-
March 2024 by Blanford
Completely unintelligible. I buy and sell clothing as a collector and had a specific piece that needed to be sent through DHL but unfortunately there isn’t a DHL office in Gloucester, so I arrived here. The rude grandma at the counter told me shipping things internationally is “EXTREMELY expensive”. Considering I do this all of the time I assumed she was exaggerating, until she quoted me $240 to ship a parcel to Bali. I promptly went to an out of town DHL office myself and had the same parcel shipped for $70. I guess driving 30 minutes can save you $170 lol.
-
January 2024 by Phil Schwarz
Go to place for all shipping - UPS, FedEx, USPS.
-
January 2024 by Alex Labelle
Very rude employeesJust print your usps package to the post office or have them pick them up free at your house and ups can pick up for fee or just drop them off at once of the cvs don’t recommend using these people they are rude to everyone
-
November 2023 by David Winer
Brought in an Amazon prepaid return. One pleasant woman began to wait on me then when a question arose, another extremely rude and demeaning women took over. She refused to supply a pouch to insert the required international paperwork and then charged me to attach the label to the box. This is a low point in customer service. Would leave 0 stars if I could.
-
November 2023 by Stephen Ouellette
Very nice staff does a great job!
-
July 2023 by Ecomm Gal
Sad to report that I brought packages already in bubble wrap and boxes. When asked what was inside, and I said a picture frame, the clerk decided to put my box in another box 3x the size of the item, with more even packing.She said it was because it was a photo frame, but did not ask me first, or tell me a price range. All the added material and larger boxes added up to well over $100.When I asked if I could have been given an estimate prior to telling me after the boxes were sealed…the reply was “it would have been much cheaper at the post office, but we are a packing business not a shipping business”Thanks for the tip, I will from now on, use the Post Office.
-
May 2023 by Home
Always super helpful, great place grateful for their buisness here
-
April 2023 by Gayle Piraino
I had such a wonderful experience today at Easy Ship & Pack! Not only did they accept my returns with ease and grace (especially given I had been turned away at 2 Walgreen's), they also offered to help tape to help tape my returns and hand delivered them to the FedEx truck who was loading up!I also want to CONGRATULATE and give a BIG shout out to Amy Tucker, who is now the Owner/Manager. She helped me when my business was located in the Shaw's Plaza over 17 years ago with the same kind and helpful manner. I saw her work hard, persevere through challenging working conditions and although the previous owner had passed, Amy stepped up to buy the business and help carry on his legacy and build her own future, WOW! Go Amy and the Easy Ship & Pack Team - you ROCK!Thank you for making my day!Gayle
-
November 2022 by Debora G.
My friend bought me a gift and had it shipped to me in California. It was perfect!Thank you!
-
November 2022 by Elizabeth Fisher
I love the place and the people who work there are extremely helpful.
-
April 2022 by Jane F.
I just went there when they opened up at 9:00 a.m. since I had other things to do. I asked the employee how much to print a letter (8 pages). She told me $3.95 flat service fee plus $0.10 per page. She put the thumb drive in and opened document. She then asked me if I wanted it in black and white. I told her "no" since some of the pages were in color, and this was the reason I was there. She then recanted, and told me that it was $0.59 per page for color. I told her that seemed a tad high price wise. When she looked at the letter, she said that only 3 pages were color and 5 pages were black and white, so she could charge accordingly. I agreed. Then, the printer was not working, so she became overwhelmed due to customers coming in and waiting for service. She really was nice and accommodating, and I was patiently waiting for printer to work. At 9:15 a.m., another employee came in. She fixed the printer, then printed up the letter, which I retrieved from the printer for her. She proceeded to want to charge me $9.21 instead of $6.61, which is $1.15 a page instead of $0.82 a page. I told her that was not what was agreed upon, and explained situation prior to her late arrival. She told me that since the letter was printed using the color copier, all the pages are charged the same amount. I asked her for my thumb drive, told her to forget it, and walked out. Other customers were in line and witnessed this. So, instead of charging me the agreed upon price, this company choose to loose a sale, waste toner and paper, and just lost a customer. I will never use this company's service again.
-
November 2021 by David W.
I don't ship packages often so would like to go to a shipper who is helpful and courteous. Easy Ship in Gloucester is neither of these. Each time I've been there the clerk seems to be very disinterested in helping, even when the store is not busy.
