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November 2023 by Andrew Posfai
You must stay true to your hours of operation posted on Google or change them so they are accurate. Here at 420pm on 11/24. Its posted you are open till 430. The gate is shut. Weak
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July 2023 by Home
Extremely rude people working in the lumber and materials dept office. Just go to timberline
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February 2023 by Bonney Herrington
Great service and cheerful staffGood inventory of variety of things
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September 2022 by Amanda Michaels Muniz
Mike Davis goes the extra mile- SUPER STAR CUSTOMER SERIVCE! Not only did he take the time to explain how to patch a hole in my wall, he also took the time to pick out the materials so that I didn't spend a fortune. He gave me tips on what to do and how to avoid cracking the dry wall. He even was going to let me borrow a tool to finish the job because I lived close enough to return it. The man has a great personality and super helpful! The Building Center is lucky to have him on as the Manager of the lumber yard.
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August 2022 by Matt L.
So they actually didn't have what I was looking for. So why four stars? Because Ken Monroe, Millwork guy there helped me find what I needed elsewhere. Old school helpful. And the kind of service that means from now on I'll be buying every gallon of paint, every 'honeydo' bolt, every bag of grass seed (which I will immediately kill) from the Building Center. Seriously, every business needs more guys like Ken.
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May 2022 by Gayle P.
Every business would prosper if they had more Barbara's! I enjoy shopping the Building Center of Gloucester, especially their gift shop! Everyone is friendly and always helpful. During the Christmas season I was looking for a tree for my office and much to my delight I found exactly what I wanted for both my office and home deck! These trees were amazing...my dilemma was how would I get them to my office and home deck? I was instructed to go inside and met Barbara in Contractor Sales. Wow, Barbara was wonderful - so pleasant, knowledgeable, helpful and I really enjoyed our conversation. She assisted me with my delivery...and my husband was eternally grateful! So this week when I was needing soil and mulch, my choice was EZ and I drove right to the Building Center of Gloucester where Barbara helped arrange my deliveries again! Barbara and the Building Center, thanks so much for all your help - truly appreciated and it makes you feel great when you are welcome!
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May 2022 by Jack Horgan
The team in contractor sales at the building center Gloucester is five stars. I as a contractor need certain things on time and they deliver every time with great help by phone and in person, highly recommend them to homeowners and contractors alike. Barbara, Ken, Scott thank you for all your help and professionalism.
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March 2022 by Amanda Michaels
Mike Davis goes the extra mile- SUPER STAR CUSTOMER SERIVCE! Not only did he take the time to explain how to patch a hole in my wall, he also took the time to pick out the materials so that I didn't spend a fortune. He gave me tips on what to do and how to avoid cracking the dry wall. He even was going to let me borrow a tool to finish the job because I lived close enough to return it. The man has a great personality and super helpful! The Building Center is lucky to have him on as the Manager of the lumber yard.
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November 2021 by Dont Spamme
Great small town hardware store with friendly, helpful service. Gift shop is terrific, too; locals shop here!
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September 2021 by Lauren Nealon
BUYER BEWARE!!We had the absolute worst experience with this company. Do NOT purchase any products or materials from them. We are now stuck with damaged and poorly manufactured cabinets and no resolution. They do not stand behind their products or support their customers. The treatment we've received from the owners has been disgraceful. We've wasted so much time and money because of this company. STAY AWAY!!
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September 2021 by E L Buck
I want to like this store but they're always closed! They should put in the work and open up normal hours like Home Depot. People want to do projects when they get out of work. Today's world is competitive - put in the hours guys!
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August 2021 by Sherry P.
I have had enough of hearing Ron's name in reference to my friends kitchen remodel! The service provided by this company diminished drastically once the invoice was paid. My friend received the incorrect doors, damaged cabinets and some that came in the incorrect color. The replacement pieces came damaged and sized incorrectly as well. Ron's resolution for this was to send a painter out to try to repair some of the damage leaving brand new expensive cabinets with color differences!!! In the end, after a year of dealing with this my friend has been offered a refund of less than 20% of what she paid. DO NOT give this company your money unless you want factory second cabinets.
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August 2021 by Lisa L.
Experience started out great when they wanted my business but was all downhill from there! I purchased "semi" custom cabinets from Ron and he indicated that delivery time was only 3-4 weeks. This was in July/August 2020 and still do not have final resolution from the ordeal that has ensued for the last year. There was one issue after another and at some point "Covid" can not be blamed for their poor customer service and follow up to the manufacturer that they recommended and sell as quality cabinets. My contractor worked endlessly to help resolve the issues with them but once they had my money in hand I feel like they didn't care. So to be clear, I get delays due to COVID but this is totally unreasonable. I received at least 5 deliveries (I lost count) of cabinets over many months time that were flawed and damaged including them sending the wrong color on some that clearly should have been caught when Ron personally inspected the shipping and assured all looked good! My contractor spent numerous hours trying to piece together what was usable. Their last attempt was to bring out a paint specialist to try to correct the flaws which after an entire day did not fix the issue and in some cases made it look worse. Now Tim who is supposed to be the man in charge is only offering a small refund off the order to make me go away! I have had nearly a year of stress ad anxiety and over 8 weeks of no kitchen use on top of all the issues. Ron even claimed they are ONLY semi-custom so I should expect some defect...NO! I did not buy factory seconds Ron...If I wanted factory seconds I would have shopped for those and not spent $17K. I could have gotten better cabinets at Lowe's or Home Depot then what they sell in their showroom for a lot less. If there are issues with a vendor, don't use them and sell them to a single mother that saved up to upgrade her kitchen then try to brush it off and treat me like I don't exist in this ordeal. Tim and Ron are accountable for what they sell. And as for the manufacturer...Wellborn Forest...YOU are my next review!!!
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July 2021 by P Y
Good store . Some employees should dress accordingly.
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July 2021 by Peter W.
I have a complaint that you guys can;t seem to figure out what your hours are. Right now, the website says "open" and lists weekday hours as closing at 5:00. So I take a 20 minute trip and I get there at 4:30 and they are closing the gate and refuse to serve me. If you are closing at 4:30 - say so! This has happened several times now. Is it that hard to set hours online that are real?
