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November 2023 by Irv Macie
Monica was such a joy to work with. New her job and helped me out tremendously. It was a pleasure working with her and she made the transition very easy. What an asset to the company.
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October 2023 by Marc Grubb
Small, flimsy door latches. Only fit the smallest padlocks, not more secure locks. Also, did not honor the sign-up offer pricing of 25% off the first three months. I was charged the full amount, even after explaining what happened twice. They never sent me a gate code to enter the facility. I had to call customer service. Also, they aggressively charge for property insurance even if you have property insurance, and it is a battle to get the charges removed.
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October 2023 by David Janey
Julie and Ira were both great!
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August 2023 by Hector guzman
Don’t rent from this place the new owners are never there, they will over charge you! Will not return your calls and on top of that they told me I had to vacate because of construction purposes they said I had to leave by august 31st I had all my stuff out by august 2nd they still charge me moving out fee over $300 after they told me I needed to vacate! It’s been over 2 weeks and I’m still waiting for a phone call from management! Winter time forget it about it they pile all the snow onto your property and not care at ALL!!!
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June 2023 by Timothy Hotaling
Good place I highly recommend it couldn't do any better. Iv been with them for almost a year now and I'm satisfied.
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April 2023 by Brian Chu
I’ve rented here for about a year. The staff with prior ownership was great in helping me find a unit that met my needs. I just recently decided to switch units when I saw one was available. New management was also great. I called the number, and Lorraine was super helpful in getting me set with the new unit. Super easy - phone call, email to sign documents, and texts on the little details. Friendly and really helpful in helping me select the right unit for me. Thanks Lorraine and team!
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April 2023 by Michael Cooke
Excellent service ?. Friendly staff
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April 2023 by Sandy Miller
Was great at first, then there was a new take over of the place. They added an extra fee on to my payment for insurance reasons. They don't give options of whether you want the insurance, or not. I could no longer afford to rent from them, and had to find a new storage.
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April 2023 by Lauren Scapparone
Always so helpful and kind! Quick to answer any questions I’ve had and so polite. Absolute pleasure using this storage space
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April 2023 by William Meese
APS has been prompt to respond to our questions, to resolve any concerns, and to set us up with a rental that meets our needs. Glad to be doing business with them.
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March 2023 by Heidi Magee
Amazing customer service Lorraine was very pleasant and was a lot of help
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February 2023 by william Weatherby
Lorraine resolved problem quickly thanks
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January 2023 by Scott Bradley
I am not impressed. I had two units, but when the rent increased by 50% on each one, I moved out of one unit. Then I received a notice that my other unit was closed. I had to call to inform them I still use it. A few days later I received notice I had just opened the account for that unit with an additional setup fee, even though I have had that unit since 2018. Another phone call to clear that up. Now I received 2 misleading pdf invoices showing I owed on my one remaining unit for next month, but also for the time I incorrectly started renting it a few weeks ago. I had already paid for the month of January. The online account for the unit seems to show the correct amount unit I still hold, but why did I receive the false invoices?Add to this poor record management, the unit is physically crumbling, and has visible signs of rodent damage to my belongings. All this and I'm expected to pay an increase in monthly rent.
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January 2023 by Carl West
Unit was clean. Had problems getting in as gate wasn't working..getting out was also a bit of a problem. I hope they fix problem. Lorain was very helpful getting us set up and then later helping us get in. She was very pleasant.
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January 2023 by Heather Johnson
Great customer service and safety!
