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May 2023 by Lisa Melnicki
9 times out of 10 there is a complication with the prescription. Either they \\\"didn't get it\\\" they can't find it, there's questions, it's not ready etc etc...one night I spent more time trying to pick up an Rx here then I actually spent in the ER. This place is awful. Don't go here. If I could give no stars I would.
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April 2023 by Eric K.
The pharmacy is not open 24 hours like they say , they are often out of a prescription drug that I have been prescribed, Methylphenidate ,SomeSome other CVS stores have it but the drive is 20 minutes each way , Walmart Pharmacy often has it At first they said the problem was the pandemic , then they said the problem is is that the government limits how much controlled substance can be processed through their store , then they say it's a Manufacturing problem so they remind me like the government that's makes UP whatever story is convenient rather than seriously looking into the problem in my humble opinion
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September 2022 by B S
Got lost in their deplorable phone system and rang thru to providers line accidently, the 1st thing pharmacist rudely told me was I was calling on the providers line. Awful, awful with nonexistent customer service skills. That short older pharmacy tech with the light frosted hair needs to be fired. Way to big for her britches. Go next door to Walgreens like I'm doing. Had to take expired rx for more than a week with pharmacy well aware of it. They didn't have the right dosage, so instead of working with me to fill a lesser dose so I could cut the pill in half and still get the right daily dosage; nasty female pharmacist tells me I have to contact my doctor she couldn't help me.
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August 2022 by Hubbardston MA
If I could give negative stars CVS Store 2098 314 Main Street Gardner MA would get -1,000 for their pharmacy chaos - rude, aggressively obnoxious pharm techs and Pharm Micheala and Steven are openly mocking customers, especially the older folks and those with disabilities. CEO LYNCH WHERE ARE YOU oh yeah, playing God with women's reproductive rights;
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August 2022 by Google user
Scheduled an appointment online with them, the other day, which was very easy. When arriving today, the woman at the pharmacy I spoke with was polite and professional, after answering my questions she had me go behind the little area sectioned off with the white screen divider, to wait for her to give me my shot. A few minutes later she arrived to administer the shot, which she did quickly and painlessly, Then I browsed around the store to see what interesting items they had.
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June 2022 by Maddy L.
i just wanna know whose bright idea it was to allow an entire pharmacy to shut down for lunch everyday. bc EVERYONE has to take their break all at once? what other place in the world is allowed to do this. my family is all switching to a new one bc this was just the last straw
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June 2022 by Paula J Cronin
Scheduled an appointment online with them, the other day, which was very easy. When arriving today, the woman at the pharmacy I spoke with was polite and professional, after answering my questions she had me go behind the little area sectioned off with the white screen divider, to wait for her to give me my shot. A few minutes later she arrived to administer the shot, which she did quickly and painlessly, Then I browsed around the store to see what interesting items they had.
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April 2022 by Rick Demers
The two ladies that referred to themselves as the front and supervisors really need to be taught some customer relations! As my wife and I were sitting there waiting for five minutes and then finally reached over and rang the bell The young lady comes forward and says you only need to ring the bell once , sorry we rang it twice ! As the two young ladies were sitting in the aisle talking about how they run their extra care card instead of the company extra care card to get free points, ignoring the customers in the front waiting for service to clear off the bell from the self check out ! Then when you acknowledge that they should not be talking to the customers like that they vigorously defend themselves and tell you it’s time to leave the store. I have six children and spend over $1000 a month , maybe it’s time to do some Training
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April 2022 by Jeni Sylvester
Walked inside the store to be unpleasantly greeted by a Madonna wanna be (lay off the eyeshadow) not 1980”s ! She was extremely high strung and rude. Tell her to lay off the pills ! She needs a reeducation on how to treat customers with respect. Don’t rush my copay or my experience there . I don’t care how busy you are! I treat all my patients with kindness and respect. You need to hire new people for prescription p/u inside.
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February 2022 by Joey K.
Excellent customer service. Very kind and professional pharmacists and staff. My choice branch for all my pharmacy needs.
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February 2022 by Jimmy Smith
Asked for Cvs.com price match and was met with attitude. I asked for a manager. She also would not honor CVS online price and gave me an attitude. Extremely disappointed with service provided. Who doesn't honor there own online prices? I will be bringing my business to Walgreens now.
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January 2022 by Scott Webber
Time for customer service training, manager tells me to go look in the back of the store for an item I asked if they carry , No idea and too busy complaining to the two other workers standing there about messes at the register area. Nice!!
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November 2021 by Sarah Ackert
I love the new paper bags, very nice and helpful pharmacist.
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September 2021 by Sara
Horrible. I got my COVID vaccine here and when I checked in the woman at the counter did something to mess up my appointment, I think she deleted it. Sat around waiting until she realized I was still there and she asked for my license and copied the info to re-create the appointment and managed to miss-spell my name and also did not confirm that my address was current (it was not). 2 months later and I'm STILL calling customer service and customer affairs trying to get my vaccine record fixed!
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August 2021 by Jennifer H.
There a select few people working in the pharmacy that are good but you're lucky if you encounter them. There's others that ruin the experience for everyone. There is one older woman that will scream out your prescription details in front of everyone and can't seem to keep anything together (I haven't seen her in a while) and another woman that is incredibly rude. Prescriptions are never ready and some pharmacy staff will readily blame you for any delays or issues that no other pharmacy seems to have. They often have an attitude and seems bothered at the smallest tasks. If you can avoid them, you should. I've tried overlooking these issues for a long time but I'm now planning on changing my pharmacy location to a more helpful and competent option.