Shaw's located at 255 E Central St in Franklin, MA, is a convenient grocery store offering a variety of services and products. Customers appreciate the friendly and helpful staff, with employees like Shamus standing out for their excellent customer service. Shamus quickly helped a customer get a store card and continued assisting others while maintaining patience and professionalism. The store provides a range of amenities, including a bakery with birthday cakes, custom cakes, cupcakes, and the option to order bakery or deli items online for quick pickup. The deli features party trays and platters, and the butcher block offers meat, seafood, and sushi trays. The produce department is well-stocked, although some customers note that prices can be high, and certain items like raspberries come frozen, which may affect quality. The store is praised for being well organized, well lit, and stocked, with weekly specials generally available. While checkout staff are friendly, some customers mention that the staff could be more attentive and helpful. Shaw's also offers grocery delivery and DriveUp & Go™ services, making shopping more convenient. Overall, it is a reliable local grocery store with friendly service and a good selection, though some concerns about pricing and stock consistency are noted.
