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January 2024 by pavly poktor
Great customer service! Had an issue with a tire losing air pressure and they made sure it was fixed free of charge!
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December 2023 by David J
Got the free alignment inspection, they did it in a timely manner and explained further issues I had with my car and solutions. Great customer service experience as well.
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December 2023 by Pauline Benedetti
I had an appointment to have my oil changed at 10am. I dropped my car off at 9:45am.I was told the price of the oil change just went up that day. Fortunately I printed out the price I was quoted when I made the appointment. I was told it would take about an hour. I said I would be back around 1pm to pick up my car. I was delayed and arrived at 3:30pm. I was then told my car has not been started but is next in line. This was extremely frustrating and completely unprofessional. I wold never use this company again. They are extremely unprofessional and shady at best.
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November 2023 by Ryan
I came in for an appointment to get my tires aligned. Once they had it on a lift they noticed I needed much more than my tires done. They were so honest. I ended up leaving because my car needed way more work than I anticipated. The guy was great. They have a customer for life once I get my head around what to get done. I'll recommend this place to absolutely everyone.
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November 2023 by Joshua DiMauro (J_D)
Called to schedule an appointment for a tire change and was greeted by Steve very rudely. He promptly hung up on me after telling me he was busy. 0 Stars
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September 2023 by abdul sesay
Phenomenal service at this location! I came in for an oil change& they took care of it within an hour. Super pleased with this service. Stu& and his staff provide the best along with great hospitality!
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September 2023 by Kevin Todd
Stu and staff were extremely helpful and efficient in fixing my tire which had a large screw in it. I came to the shop right before closing on a Friday as I was about to leave for a weekend trip. I really appreciated their willingness to help me out in a last minute bind. Thank you!
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September 2023 by Clara A.
Extremely unprofessional. Beyond rude. They yank whatever money they can from you but don't explain why it's as much as it is. The atmosphere is not it, attitude for nothing. I don't understand why employees are allowed to be the way they are, i felt it the first time i went and gave it another shot and I will never want to go back. The older gentleman should learn good customer service instead of the "ahhhs" & eye rolls. God forbid you ask why your being charged more than normal cause he will slam his finger and point and then proceeded to slam my change on the counter . You wait forever for even an oil change, took hour and a half for oil change & tire rotation. They didn't remove the sticker they placed on the windshield the first time, just slapped another one right on top extremely messy. I made an appointment for 9am, didn't pull out of parking lot till 10:45. Id love to know who the manager is.
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July 2023 by bob fleming
I recently had my vehicle serviced at the Goodyear store in Franklin, MA. Customer service was exceptional and I would like to recognize the store’s Assistant Manager, Stu. Stu went above and beyond to ensure my appointment was expedited and I received quality service.
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July 2023 by Philip O'Kane
Stu and the team took care of my needs. Last minute tire needs, on the 4th of July, busy shop and the Goodyear team took the time and helped us out
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May 2023 by Carrie Bowen
I want to thank the team at Goodyear in Franklin, MA, for making time to look at my car on a busy Saturday morning. I didn't have an appointment, but I couldn't wait until Monday. They test drove my car to confirm the intermittent noise I heard. When it turned out to be a quick fix, they didn't even charge me. The customer service was amazing! I definitely will return for future car service needs. Thanks again!
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May 2023 by Vanessa
Very unprofessional. The employee Michael C. Who works at the front desk was nothing but rude. If I asked a question it was nothing but attitude with the response. I’ve come here once before and dealt with him then too and just makes me feel uncomfortable. He didn’t treat the other older men the way he treated me while trying to sort out an issue I was having with my tire and alignment. He told me the price options for the alignment then I was trying to ask for the total price all together to include the tire, he misunderstood thinking I was asking for the alignment price after he had said it then he rolled his eyes, gave me a look and attitude while he repeated the alignment prices. This is MY car that I PAY for! I have every right to ask questions and make sure I feel comfortable with what I’m paying for. I should not have been made to feel like a burden for trying to ask two simple questions that I was unsure about. My family and I will not be back. My uncle has been coming here for a while. He had a good relationship here. He had called over after hearing about my troubles and my uncle too felt the employee was unworkable. After he hung up with my uncle he whispered to his coworkers then felt the need to tell me with his attitude that my uncle called. My uncle too was just trying to check in and make sure everything was all good and ended up catching some attitude as well. I’m not one to usually do reviews but I felt this needed one! Take your money elsewhere. Town fair tire in Milford is way better
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May 2023 by Vanessa L.
Unprofessional customer service. It was nothing but attitude. I went for a walk while waiting and saw around 12:30 the one tire they were replacing was taken off so I walked back inside and waited in there. 40 minutes later they came to tell me that I needed a new alignment so what should've been maybe an hour took them 2 hours instead when I was one of the first people there. I tried to ask two questions and the guy was very impolite. He treated the older gentlemen that were also in there with way better respect and manners. It wasn't until I was leaving that he attempted to be nice after rolling his eyes at me and giving me attitude multiple times. He also made snarky comments and was whispering to his coworkers after my uncle had called over to help figure what was wrong with my car. My uncle and father were long time customers but will no longer be coming back. Take your money elsewhere. I personally prefer town fair tire in Milford. Faster and cheaper service!
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May 2023 by _ McCarthy
Called late on a Saturday inquiring about replacing a flat tire. They had the tire and told me to come right down and they would get it done that day. I really appreciated that they were willing to do it, even though it was very close to closing time when they finished. This excellent customer service is why you should call them first.
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February 2023 by Jenise Campbell-Means
Had a flat tire and was stuck on 495. Called AAA and then made my way to Goodyear. The service person actually looked at the tire and told me the tire was fixable. He has no idea how much he made my day!!! Thank you!