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May 2024 by Shannon Roach
I have been taking our bikes and my kids bikes to Crossing Cycle for years for tune ups
and repairs and whatever is else is needed.
We have bought bikes from Louie. His prices are fair and he's always honest about what needs to be fixed. My boys are active in cycling and love to go to the bike shop with me. I took my son this week with me and Louie fixed my son's brakes and odometer. Turn around time is so fast! What business would accommodate and do that today! I'm so thankful to have a mechanic we can go to who is exceptional, experienced, and honest!
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May 2024 by Erica Sullivan
Best bike shop around. Incredible service - so knowledgeable and helpful. We will certainly come back for all future bike needs!
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May 2024 by Denise Ober
It’s finally spring time and I took my road bike out for the first time! Thanks to Louie at Crossing Cycle, he got my bike ready for the season including a tune up, gear adjustment and anything else that was needed. Louie has been working on my bikes for many years! I’ll never forget I had a flat tire on way to do the PMC and Louie fixed it in 5 minutes!
With his experience and knowledge about everything with bikes, I am so grateful for all his work he’s done! He’s so trustworthy, honest and actually quite reasonable with all the time he spends on these bikes. Thank you Louie for all that you do!
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December 2023 by Jason and Kyra
Lou is the best. Hands down.
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October 2023 by dave murray
Waste of time.We came in looking to buy a bike. He was disinterested, rude, and cared more about those visiting for repairs then about making a sale.We spent our money elsewhere.
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July 2023 by A G
Great service.
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June 2023 by Matheus Damasceno
Amazing small shop they sell se bikes and all the parts you can imagine at a amazing price will definitely go back one of the nicest bike shop in franklin very affordable.
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January 2023 by Inviting Interior Style Jennifer Collins
Have bought bikes and had repairs from Lou over the years - knowledgeable, professional, and good service
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November 2022 by Dave M.
Excellent reviews on Yelp led me here. My experience was different. I explained that I was looking to purchase a bike for my son (who accompanied me there) in the near future, but not today. He said, "what kind of bike do you want?" and mentioned a few different types. He made no effort to find out what type of bike would suit my son's needs. He was curt, distracted, and seemed more interested in helping the kids and families who were coming in for repairs than making a sale. To me, if someone comes in to my business and says they want to spend hundreds of dollars, I wouldn't brush them off so quickly. I'd make sure they'd want to return. Customers are the reason for your business, not an interruption of it. He could learn a lot from his competitior across town.
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September 2022 by Jim Delay
Great experience.I brought my bike in to see if I should get it repaired or buy a knew one. The tech said fix it which I did and I literally saved hundreds of dollars maybe 1000.Great service, expertise and price. I will go back and recommend to anyone.
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July 2022 by Aaron Koegel
Went in looking for a mountain bike, and got a great recommendation from Lou based on my budget, experience, and needs. Excellent service and knowledge about bikes. I'll definitely be back in the future.
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November 2021 by Sandra Charlette
I'm giving this bike shop 5 stars, repairs always done right with reasonable prices.
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July 2021 by CHRSTINE MEDINA
I was tinkering with my bike trying to resolve a shifting issue on my own. I realized that was not such a good idea. I researched where to take it based on location and other factors. I decided to bring my Trek road bike to Crossing Cycle. I walked in and explained the issues I was experiencing with the bike. He invited me to bring it in to have a look. We discussed possible outcomes and solutions. Lou let me know when we would talk again for repair completion and pick up. I was happy that he followed through with everything he said. I got on my bike and it is riding better than it did when I bought it 9 years ago. Nice and smooth shifting. Fair and honest small local business to support. Nice job Lou, Thanks!
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July 2021 by Sarah Hsu
Great bike shop - found an XS road bike perfect for someone my height! Has all your basic bike necessities as well.
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July 2021 by Jillian Rochat
Great experience at Crossing Cycle. Extremely reasonably priced and great turnaround on service. I'll be back for all my biking needs!