Appliances in Franklin, MA

“I cannot say enough about the wonderful experience I had purchasing a mattress at Simon's Furniture in Franklin. After reading (negative) reviews of the competing big chain mattress stores, I wanted to find a more personalized purchasing experience and I certainly did at Simon's. The sales staff (Mike and June) took the time to guide me and even had a training executive (Lisa) from Stearns & Foster/Sealy answer several of my detailed questions. But the one thing that stood out to me about the competency of Simons' sales staff was their patience and expertise. When I was torn between two different models, a salesperson (Mike) suggested laying quietly on each mattress for 15-20 minutes. That was the difference-maker. It took some time but after doing so, it was obvious which mattress suited me best. Mike also explained the various options for the box springs and adjustable bases. the model I bought was in stock and was delivered for free within a few days by an amazing team. They carried the mattress and base upstairs and offered to assemble everything. Then they removed the old mattress ($50 fee). If you're looking for a new mattress, do yourself a favor and visit the bedroom showroom at Simon's Furniture (it's in one of the two lower-level showrooms). The showroom has as many, if not more mattresses on the floor as any of the big chain stores. They have options at every price point too. I highly recommend Simon's for their outstanding customer care and range of products.”

“I am a contractor and this is my go to place. If they don't have it in stock they will get it quickly. I always appreciate the customer service whether it is in the plumbing supply or in the showroom”

“As always i had a great experience with Simon's. The salesperson, Robert, was very helpful and the transaction was smooth. He called when he said he would (when the stove came in and then a delivery date) and the day of delivery went off without a hitch. The plumber that works with them (Franklin Plumbing) was also very efficient in disconnecting my old gas stove and coming back right after delivery and hooking up the new one. I definitely recommend them to anyone looking for a new appliance or furniture.”