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June 2024 by Verne Thayer
I went in to talk about doing a trip. They had a line up to the door all for registration needs.
For the regular AAA to renew by no or discuss a trip. I just turned around and went home. I tried to call and they were too busy to answer. They are no longer AAAA I guess just an extension of the registry.
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May 2024 by janice watson
Need more time to focussiok
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May 2024 by Ana Rivera
I came in today for RMV services as I had booked an online appointment. Although today didn’t go as planned I would really like to thank Joy for all her help and support through the process she was courteous took me in earlier as there was no one else there, and I was out well within 15-20 minutes. I did speak to a gentlemen towards the back also very nice and kind to let them know what a great asset they have in Joy! Thank you so much again!
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May 2024 by Kathy Deeter
They are amazing. Customer service is GREAT!!
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April 2024 by Brazilian green and yellow eye Alexander
It was quick and easy to renew my license here
Would come back here again if I needed to do again in the future
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April 2024 by Nicholas “Oz” M
Convenient.
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February 2024 by Jackie McAllister
Went in for the rmv services. Linda was the one that assisted me. She was so sweet and very helpful through everything. She made the whole process much better.
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February 2024 by Rachel B.
I have been a loyal member of AAA for several years, but truly the only thing they are good for is renewing a license. Half the time when I deal with RMV/Insurance, I find out that they've connected me with the wrong account, mixed up who's car is whose, just put in wrong information, etc. and I always have to fix things. A few months ago we tried to utilize one of their travel agents (since its part of the membership), and we blatantly got stood up. After having to make a second appointment due to a fire alarm issue during our first one, we sat and waited until 10:45 for our 10:00 to 11:00 meeting, for the agent (Judy Cedrone), who said she would help build our itinerary and that it would be done in about a week. Well 2 months and several ignored emails later-still no response and by that time our flight tickets for our honeymoon skyrocketed, so thanks for costing us the extra grand. Today after having already called in advance and having paperwork emailed to me (with wrong info that I again needed to fix) and making the appointment to change my name on my title and registration- I get told that they dont do that. It is not clear online whether they do or not-and their insurance rep who I spoke to said it would be all set- so again- thanks for wasting my time and gas. This was the last straw for me, they have proven themselves truly worthless.
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February 2024 by RLLC Services Corp
Horrid service, ashamed to even be a member, needed a replacement “24” sticker for my license plate on a active registration woman refused a image on my phone, plate is active in rmv database, went to Milford rmv and got a sticker no problem. SHAME ON YOU AAA, will never renew or give another dime for this asinine customer service. Also lady it’s 2024 covid is long gone lose that mask grandma
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January 2024 by Willy R.
I'm a PAYING AAA member for few years now and they offer RMV services to avoid possible lines and wait at a regular branch, one of my company vehicles lost the little tiny "24" decal sticker that goes to back plate in a past snow storm after affixing so even this part to start I found ridiculous made a APPOINTMENT, yes had to make a appointment in advance for a 2x2 sticker. Since I'm in a business I use my vehicles shockingly for what else? But to make money!!! Thus the actual vehicle and registration were out on the road with my staff in use. Upon entering and waiting at the "wait to be called" sign after repeated eye contact and a unnecessary delay the older woman wearing a covid mask called me up and was ready to "check me in" - this all quite a lengthy process for a little damn sticker!!! I've had dental work done with less of a check in process. After confirming my membership I proceed to provide the woman with the screen image of the vehicles registration on my phone for which she immediately locked up and her guard went up, any possible way not to help me was in order now, advised me a paper copy was necessary to get my oh so desired sticker. She then went on to ridiculously offer to charge me $25 for a new registration to facilitate getting this sticker. The PLATE WAS ACTIVE IN RMV SYSTEM!!! I showed her again, asked if I could even email the page to her to print out as a courtesy ...nothing was gonna happen, ashes in an urn, ghosts at the cemetery were gonna be more useful and lively and understanding than covid granny. She advised that they strictly follow registry 'policies' which said I needed the paper copy, odd 'policy' I never knew existed nor do I know if it really does because after wasting 25 minutes of my workday going out of my way from Hopkinton to Franklin, I visited the Milford RMV branch on my way home, more time out of my day might I add. After a brief wait in the check in line I was provided my desired sticker no questions asked, very sad that a state agency was more helpful than a service from a private company you pay for to expect convenience and exceptional service. Shame on you Franklin AAA you give the whole company a bad name, thanks to your red tape and horrendous unfriendly service you have lost me as a member. I will not renew ever again. Kudos to the Milford RMV they saved the day from this fiasco of an operation, I almost want to buy the whole RMV branch staff lunch on my company dime for going above and beyond if it was possible to do, they earned it with just a tiny blue 2x2 24 plate decal. If you want to retain members and customers either take the time to retrain your staff to be compassionate and make logical reasonable exceptions as well teach them manners and people skills or shut this AAA branch down!!!
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December 2023 by Savithalal Birali
We always go there to get documents notarized as well as apply for the drivers licence renewal. If you have a AAA membership then thr notarization is free as far a I know.
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October 2023 by Cheryl T
Great place to go to renew your driver's license, much better than going to the RMV!!
Join AAA now it's well worth the money!
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October 2023 by C Tag
Great place to go to renew your driver's license, much better than going to the RMV!!Join AAA now it's well worth the money!
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September 2023 by Kara Luzi
Larry Recla is the best insurance agent I've ever had. He is very responsive, knowledgeable and truly cares about his clients.
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September 2023 by Will Pallis
They are nice, organized, and 100% better than the people at the RMV.
