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December 2020 by Makenzie Sleeper
My mom and I had a wonderful experience at this store today. Steven was awesome and helped us a find a plan that worked for us. Will definitely be returning in the future!!
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December 2020 by A Wechter
This store is not closed, it is under different management. They are now a FULL service Verizon store, They can help with your home, tv, and cell phone service. They are VERY knowledgeable and care about helping people with their problems.
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December 2020 by Nathan Cross
Went in to return a router rental. Asked the store manager to confirm - the service was NOT being disconnected. She confirmed - service was NOT being disconnected. This was false, my serivce was disconnected. Its now my problem to fix this.
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December 2020 by Kateryna Kostyukova
my experience was AWFUL. plus people in this store don't wear masks , when they talk to their customers . disrespectful
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November 2020 by Jennifer DeGray
The sales lady there was quite rude and not helpful at all. I felt like I was being a burden and there was no selection for screen protectors. Very unpleasant experience!
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November 2020 by Susan Cohen
There was a line, and they did not have what we needed in stock. They need more help. Refered us tp customer service, which is a nightmare. Nothing is coordinated.?
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October 2020 by Rick Petrilli
I’m submitting a review on behalf of the GoWireless Store at 1245 Worcester Rd., Framingham, MA. I particular, I would like to single out the Store Manager, Lindsey. One of my best friends recently went to this GoWireless store to upgrade to a new cell phone. In addition, he wanted to separate from an older account and obtain a new one of his own. I accompanied my friend to support him in his efforts. The procedure to separate from the older account was an extraordinaril
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October 2020 by Chris R.
I am writing about my experiences at Go Wireless at 1245 Worcester Rd, Framingham, MA 01701.1st of all I love that this store is available as it is the most convenient place to drop off and pickup Verizon Fios equipment which I have done for years. I had not been in there for a year or more until a few weeks ago. I went in to pick up something for my Fios. When I went in I noticed that the store just looked like crap. It was disorganized with boxes everywhere and spiderwebs all over the place. At that time though I was in & out pretty quickly and the guy that I dealt with was actually very nice. Then today I went in to pick up an additional piece of equipment and it was a nightmare. The first thing that I noticed when I walked in was that the spiderwebs were still there. The store looked even worse with more boxes everywhere. There were 2 employees working with 1 customer and I was next in line. While I waited a few other people came in after me and were also in line. I was next up but although there were 2 employees and 1 customer, they were both helping her and not the rest of us. I waited about 15 minutes and got a call and had to leave. I went back in a couple of hours later and it was FAR WORSE. There were 2 customers in front of me. 1 was being assisted and one was VERY annoyed that the manager had left and never came back. The guy who was working was trying his best, but he was all alone. While I waited people continued to come in and wait in line. By now I was still the 3rd in line, and there were 4 behind me. Still no trace of the girl (I believe the manager) who was out back. As we continued to wait, 2 more people came in and walked out. 1 customer was helped and a very upset guy who had been there for 45 minutes just waiting to return some cable boxes was up next. At this point I had been there around 15 minutes, but at least I was next in line. Another customer came in and after seeing about 5 of us in front of her said "this is my 3rd day in a row coming here trying to get help, and there is always a line. I have to keep leaving". The kid working was running around like crazy, even bouncing between 3 computers, none of which were working. As people kept asking "where is the other employee" he just said "I really don't know". After about 15 minutes trying to help the guy returning his cable boxes (at this time the guy had been here an hour), the guy got very angry and left. I was up next, after now waiting 30 minutes. I asked where the girl was and was told that the employee did not know (although we could hear her in the back the entire time) and that it was only his 2nd week of work and he was all alone. He was nice and apologized to us all a bunch of times. I personally wanted to tell him to just walk out and quit, as in my 35 years of working, I have never been in a situation that this poor kid was. Point is that I left and hope that I never have to go back. This was one of the worst stores that I had ever been in. Where was the manager? What was she doing? She obviously did not care AT ALL about any of us customers (either the 1st or 2nd time I was in there today). If I was the Regional Manager I would be down there immediately to see what a disaster it is. This makes Verizon look horrible.
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August 2020 by Juliano Oliveira
Good attending.
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August 2020 by OfficialShawnBurke
Went in to grab a router. Only 2 people working so it was a bit slow. Could add another person or 2. But staff were friendly and helpful. The place was clean.
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August 2020 by Amber Mooers
Lindsey and Tom were personable, helpful and quick with all of my needs, and were honest with what would get me the best bang for my buck. 10/10 Very pleased with my experience there.
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July 2020 by Alan A.
I needed to get a new phone from them at the height of Covid. They took care of everything while I sat in my car.The phone Diego setup perfectly with everything working.Tremendous service!!!
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July 2020 by Brian Hurley
People were nice. Very sick of all the Verizon run-around and crazy bait and switch pricing.
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April 2020 by Joevea Haley
The young lady was awesome
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February 2020 by Mara Araujo
I had a outstanding costumer service from Joao Wagner . He was a great help and so knowledgeable in handling some issues I had from My account . He took his time and guided me trough the process .
