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March 2024 by Lia doe
I have always had really good interactions with Verizon and their employees. However, this was not one of those times. I had gone in hoping to resolve an issue, and a young guy helped me. He explained to me about the situation but then proceeded to tell me there was nothing he could do until I called customer service. He said he couldn't even sell me a phone until that was taken care of, that they would have to cancel it for me, and then I would need to come back. He said once they did, it would take 24 hours until it could be fixed the following day. We really cannot afford for that to be the case since we have young children and need to be able to get along with each other in case of emergencies.
Maybe the guy was new or young, but when I got home, I called customer service like he instructed. They were absolutely fabulous!! It took about 20 minutes to actually talk to someone and an additional hour and a half to figure out the issue, but we fixed it. The gentleman I started talking to tried several times to fix it, but he couldn't, but he was so awesome and helpful. He ended up getting me on the phone with someone else, whom I explained the issue to as well as what the guy had said at the store. She apologized and said, as well, that they should have been able to fix it and that she was sorry we had that experience. I was on hold here and there and gave her the information she needed, and within about 20 minutes of being on the phone with her, she had fixed the problem and had everyone working. I really just wanted to highlight that the customer service agents were phenomenal in comparison to the guy in the store today. I will not be returning to that store in the future!
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October 2023 by Dta E.
The customer service is the worst. They screwed up my order twice and was extremely rude when I told them. After visiting this store I switched providers. They are the worst.
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October 2023 by Adam Guerin
My phone wasn’t taking a charge. Elvin, the customer service rep who checked me in diagnosed the issue and fixed it in the next 5 minutes. The customer service was much appreciated!
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September 2023 by Michael Barros
I am.with the for 14 years now! Company is good, staff, some need work. Overall 5 stars anyways!
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September 2023 by Fernando Andino Valdes
It's decent with good customer service.
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August 2023 by Henry Borey
Very long wait sales people kept asking if I had checked in when I finally cornered one of them he did not know anything about the tablet I came in to buy. Kept talking about cell phones. I knew more about the Galaxy S9 tablet than he did. First bad experience I've had with the Natick Store. I walked out without buying what I wanted. Came home went online and bought what I wanted.
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August 2023 by Our Events
It’s a trap! Don’t sign up. Worst customer service, they promised to apply both a bundling discount and a employer discount, but they continue to overcharge me since day one. customer service is so incompetent that I can’t even log into my account because account verification doesn’t work and password reset doesn’t work. I would cancel if I could get into my account.
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July 2023 by Irene D'Agostino
Staff helped me with my issues
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July 2023 by Michael Bratsis
Everyone was super friendly and accommodating, the team was very helpful with providing information around the different phones and accessories. I was thinking about buying. Highly recommend!
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July 2023 by L G.
I had a curbside appointment via the Verizon app, got there a few minutes early, was checked in by the app- and proceeded to wait curbside in my vehicle for 40 minutes with no acknowledgement from the staff. Seeing multiple customers enter and then exit, I went to the door with my new phone, old phone and password list to see why. The manager announced that he would not activate my new phone unless I entered the store, as if I would be doing any of the process not already done. I am medically high risk, and was not entering the store. Another location manager was appalled to hear of this, and took care of it without question- curbside.
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June 2023 by Brian Kulig
I would leave negative 2 stars if that was an option. I've had a few questionable experiences at this store but my last trip left me motivated to write a review.I went in to buy an apple watch for my wife, was hoping to buy it and be done in 5 min. But the rep. casually asked me to sign a form that my bill would go up $18/month despite that adding a watch was an extra $5/month per my plan. After several trips back to see the manager (think car dealership experience from the 1990's) the rep finally conceded that their Verizon software had an error (really?) He told me to sign the form anyway accepting $18/mo extra. But he showed me on his calculator that the price would be only $11 extra. I eventually realized that these guys couldn't be trusted with anything they were saying. I eventually canceled the whole thing after 30 minutes wasted. It's like I walked straight into a baited mouse trap. Definitely will not visit this store again. Verizon should consider fixing this store starting at the top with the store manager. My experience was awful.
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June 2023 by Tom Passetti
Blatantly misrepresented product features. Initially probably an honest mistake, but eventually it became an outright lie.
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June 2023 by Сергей Денисевич
Godless insolents. Pass by
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June 2023 by Frank Sangiorgio
She was so helpful.
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June 2023 by Ernesto Elias Rush MIV
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