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November 2023 by Dana Henderson
My sister and I went to Ulta in Framingham and Elizabeth helped us so much! She was so patient and took so much time to find foundations that matched our skin. She is also so knowledgeable and taught us so much about skincare and makeup! Thank you Elizabeth!
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October 2023 by Bhavana
I had a terrible experience at the store in Framingham today, felt completely disrespected. The store manager Rose made me very uncomfortable while strolling through the aisles. She made me feel like I came into the store just to use the products vs trying them on. I left the store right away, and can’t imagine going back to the store after what happened. This is something I would never expect at a store like Ulta.
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October 2023 by Margaret Desrosiers
Came in a couple days ago and was helped by Hannah who made sure I was able to find everything I needed and introduced me to some new products that I’m in love with? Highly recommend Hannah for all your questions and any assistance needed in store!
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September 2023 by Faith
I noticed that Mane and Tgin hair growth vitamins were expired. Some products had expired since 2022 and were still on the shelf being sold full price. I mentioned to a staff member, who seemed to be the supervisor and the best explanation she came up with is that the expiration dates could be just dates and she tried to justify why the products were on the shelf. It is sad that such products would be sold to customers while they have expired.
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September 2023 by Natalie Reyes
Steer away at all cause. I came to buy a few things and ended up leaving it due to the poor customer service. The perfume section was in complete disarray. I had to ask a cashier for help in order to locate a perfume I was looking for since I really liked a sample I tried. Her response was “what’s out there is all that we have” with an attitude and kept counting her cash register. I then told her it’s hard to locate an item when things are not in order or in place. I then realized another woman was trying to steal and I told the worker that and she responded with an attitude and said she was well aware. I immediately dropped the items I was going to buy and walked out. I refuse to purchase and give my hard earned money to a bunch of ingrates who fail to realize that in order for them to get paid or have a job, sales need to be had. That’s why it’s called a store…I typically go to the Westwood location which is nice and organized and the workers are extremely friendly and most of all helpful. But the Framingham location is the complete opposite.
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August 2023 by Carissa Lauyer
I just realized ULTA had a salon! Wish it was displayed in store front!! Never knew it was there. I received hair treatments from Margarita, she was amazing! Knowledgeable, great conversation! Felt like I knew her for years, and can’t wait to go back!! Thank you, Margarita!!
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July 2023 by Alexi Cohan
Tatiana at the hair salon is absolutely wonderful. I came in for hair and makeup for a big event and she truly made me feel so special. You can tell how much she loves her job. My makeup came out so amazing several people complimented me on it. Highly recommend!!!! Thank you Tatiana!!!
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April 2023 by Amber Martin
I’ve been getting my haircut by Margarita for almost a year now and she does an amazing job every time. I have straight hair and ask for layers and she cuts/blends them perfectly. Margarita is also very friendly and knows each of her clients and their hair expectations very well! Highly recommend.
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April 2023 by Danielle Shuster
I went here with my sister yesterday and we were browsing the men’s cologne for a bday gift for her husband. There was an Ulta employee circling and essentially ‘stalking us’, staring at us the entire time, walking around us, making us feel deeply uncomfortable. I’ve worked in retail before, I know what this is. I suppose shopping with a purse that’s larger than your hand immediately equates you to being seen as a shop lifter. I wish I said something to this woman, but I’ve never felt so uncomfortable shopping somewhere.
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April 2023 by Leticia R.
I just walked out of the store and I am totally choked. The customer service was horrible, I had a blank and could not remember my card 's pin so I grabbed my purse to take cash and she was ready to grab the products that I got. According to her she thought I was "Packing up". I was simply dressed and the only black girl at the store at that moment, also I had noticed that when I was going to ask question she would just turn to others girls and attend them. Well, I am not coming back. This was at Framingham I was attended be someone named "Lillian".
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April 2023 by Maria Babakhanova
This is my 3rd time at the store and I feel huge disrespect from one of the associates named Lucas.They have not granted me a discount on an item which was supposed to be on sale. More over they post their own hours, they can close at any time without notice. Once I came during an inclement wether conditions and they didn't let me in even though they were at the store for another hour or so. And they didn't post new hours online. It took me 40 minutes just to get there.
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April 2023 by Jess Proia
This Ulta is great! The staff were extremely helpful, and even when they are short staffed, they are still pleasant and helpful! I have been to Sephora in the Natick Mall, and their staff are not helpful, and usually just staff standing around. The person who greeted me helped me find everything I was looking for. Even the woman at the cash register helped me pick out a last minute mascara I remembered I needed. 10/10 would recommend to anyone!
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March 2023 by instrumentalbytina
Friendly staff, great selection of makeup and skincare products but it's a little pricey. A beauty store without deodorant is a little odd but I know other Ulta locations have it. Thought all stores would merchandise the same way. Another update, I don't know when they restock their inventory but all the foundation that actually goes with my skin tone was out of stock. They only had it for either someone whose white as a ghost or black women. I don't have any of those complexions so finding foundation that fits me is already hard.
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March 2023 by Carolyn D.
Never get your hair colored at Ulta Beauty in Framingham. Kianna who colored my hair turned it green and let me leave looking like that. I'm pretty sure she didn't know what she was doing. All I wanted was to get my $134 from that service, but the hair salon manager, Lisa said I couldn't. Never once did she apologize for what her employee had did to my hair. Such incompetent people that shouldn't be hair stylists. This is no way to treat your customers.
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February 2023 by Haley Thompson
Nancy was super helpful during a busy time with helping a friend of mine look for a lip gloss item that was not available on the shelf. She was very approachable and friendly and when it wasn’t in the spare drawer she even went to go check in the back. Thank you so much Nancy!
