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July 2022 by RL W
They are always willing to help. I've been going here since they were next to the CVS and the bookstore in Nobscot plaza, and they've always been willing to help.
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February 2022 by Stephen Bergman
I wouldn’t recommend this bank to anyone who thinks they may get old. They were very difficult to deal with in accepting my power of attorney status for my elderly father. Then when he passed away they wouldn’t accept his death certificate or my letter of representative status for his estate unless I hand delivered those documents to them in person. I now have to fly from Colorado just to deliver these documents for them. All other banks accept these documents electronically via email or through standard mail. I don’t know what their problem is. I would recommend another bank like Mutual One, or Bank of America that has embraced modern technology when it comes to document delivery.
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December 2021 by May Smith
Stopped by this local branch for some issues related to a checking account opened online. Online customer service agent asked me to go to a local branch to finish all the identify verification and such... I came to this branch which is 3 minutes away from my house. I was the only customer in the lobby; A young guy at the counter was on the phone with someone. A young lady was behind the counter and also on the phone. There was another woman sitting in an office guarded by glasses and looking at her computer. After waiting in the lobby for at least 5 minutes, the young lady behind the counter finally came to me and asked how I could be helped. I explained to her what was going on and she went to the woman in the corner office. The young lady asked that woman if she could help me. Like many other banks, they usually set up small offices for bank associates to help customers with checking accounts. By her accent, that woman is not a native speaker, but neither am I. The young lady told me to wait for that woman for a couple of minutes, and then that woman came out and said one more minute. Instead of helping me, she went to get the young guy at the counter to help me. I am not sure what was actually going on there, but that woman seemed to be very rude when she came out and told me to wait for another minute. I am pretty sure she is supposed to help customers' with checking's account. Hmm, how could such an unprofessional person be hired into TD Bank? I am not sure if I actually want to keep this checking account with TD Bank now.
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November 2021 by Dana Lee
Frankie Devin is so personable and helpful I am following him to his new position a branch on Franklin street to do all my banking
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June 2021 by Brandon Lee
This place rocks! I don’t know how these people don’t get awards for what they do every day!!!
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January 2019 by Joyce E A Pearson
The lady who helped me was kind and patient. Td bank sucks. They contradict themselves. One branch manager said “we are in this to make money†They got voice recognition for my convenience, which failed and locked my account. so I had to go Into a branch before they would answer any questions about my accounts or credit card. They are deceptive. You never get the same answer twice.
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November 2018 by Reid F.
The people at this location are very nice, but the bank is AWFUL. If you make a deposit into your account at TD Bank, be prepared for them to put a "hold" on the deposit for several days, even if you've deposited from the same source many times before. It's their way of earning extra interest on your funds while they are not accessible to you. That's how this bank operates.
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October 2016 by Robert D.
This is a beautiful bank with excellent service and pleasant staff. I like the late hours. It certainly looks better than the old gas station that used to be in this location
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August 2016 by Keir A.
This bank was not helpful at all. I came in a year ago and ask that my last name and address be changed because I got married and moved. I called to close a checking account that I never used. At that time I was informed that the account was closed due to an overdraft fee because I was charged a $15 fee twice. Even though at the time I thought I changed my information, I asked the account be changed to one that had no fees so I wouldn't lose track of what was in the account because I didn't use it, no one would help or take ownership of what happened.
