-
June 2024 by Pippi
My husband and I have been going to Robison’s for over 15 years. Today we couldn’t find any help, a woman from the office had to help us, smh. They got rid of their biggest asset and that was Jeff. Jeff took care of everyone and the employees and overall experience was old school and happy. Sadly, I don’t see us going back. BRING JEFF BACK!
-
May 2024 by Julie Razryadov
This place is TERRIBLE. The owner is running it into the ground.I bought paint there that was clearly mixed improperly, came with pictures and the response of a professional painter who said it was not right. It was watery, didn't work Even after three coats. The owner Joe argued with me and told me I didn't know what I was doing. Don't shop here, they don't stand by their products and do not value customersEdit: just got a refund for the paint. No communications, just a refund popped into my credit card. So thanks! After this review and a complaint to BBB, I got what I needed.
-
May 2024 by sebastiao perpetuo
Great people good communication
-
April 2024 by HL Will
Not a great experience with my recent lawnmower tune up at the Framingham location. Had it here for 4 days and they did not complete the tune up yet called and rushed me to pick it back up saying it was taking up space yet when I bought it home, clearly they had not finished. Called to complain and they did not seem to care much, and couldn’t be bothered to make it right. Service manager is gruff, not easy to work with and doesn’t seem to value the customer. Sad…I try to support local and have gone to Robinson for years, but after this experience, time to go elsewhere. Robinsons Framingham just lost another loyal customer. All I can say is Buyer Beware!!!
-
March 2024 by Jeanne F.
I have been a loyal customer for many years. I often go there with a "challenging project", for which there is no product made for the issue that I am trying to resolve. Rather than running the other way when they see me coming, they listen, think about it, (you can see the wheels spinning), and have ALWAYS been successful in finding a solution, sometimes, going as far as even taking the time to modify another item to make it work!! (Thank you, Joe!) Jeanne
-
March 2024 by H W.
Not a great experience with my lawnmower tune up. they clearly did not complete the tune up and called and rushed me to pick it back up saying it was taking up space. it was there 4 days total so should have been enough time to complete the tune up yet when I brought it home there was no gas in it, bone dry, and thy claim they run it for 20 minutes. clearly not. Joe the manager was abrupt and rude, does not value the customer and makes NO attempt to make it right. I try to support local, but after this experience, time to go elsewhere. Robinsons Framingham just lost another loyal customer. All I can say is Buyer Beware!!!
-
March 2024 by Jim K
Haven't come in a few years as didn't seem to have full shelves but I mist say they do now and have everything I need.. They also have cashiers as home depot and lowes no longer have.. I will now come here all thr time..
-
February 2024 by Daniel G.
I just want to say that I have been doing business with Robinsons Hardware in Framingham for many years and i find the best customer service, really great and very knowledgeable people. great products, and when purchasing yard equipment. home products , home goods the staff will spend time going over the products, so when leaving you have a good understanding on how to use the product purchased. and the inventory is huge so whatever is needed you definatly wil find it. I have purchased several yard machines, from snowblower, lawn mowers, etc. all great machines. If you want to have the same great expeeriance and wonderfull shoping give them a try, you wont be sorry Dan Gentile
-
February 2024 by Donna S.
Yes, J Denigan we know you are the manager and the one who changed the battery and thank you for the offer of a free rental but based on your initial handling of the situation (no need to speak to any other employee they did nothing to speak to them about) we won't be returning, All the best.
-
February 2024 by dave murray
Colossal waste of time and energy to visit an dying store with surly staff in a sad strip mall.I hoped to rent a commercial-sized dehumidifier to dry my basement. Another rental place suggested Robinson’s so I called.The person who answered the phone told me they had one available. I replied I was on my way.The parking lot was nearly empty. As I approached the front door, I noticed a sign saying “Please Push door.” Odd, but whatever. So much for handicapped accessibility.I walked past plenty of clean, well-stocked shelves and thought, “this place is huge.”I made my way to the rental counter in the back where I encountered a guy fixing a machine. I inquired about renting a dehumidifier and was told “it was out.”Then his interrogation began.“Did you call?”“Yes.”“Did you call this store or my store in Hudson?”“This one.” I’d only called 30 minutes before. I don’t have a photographic memory but I certainly remembered which location I called.“What number did you call?”“508-881-…“Who did you speak to?”“I don’t know.” The person didn’t offer their name.“Well you’d better find out…We only have one and it’s out.”Really? I understand mistakes happen. I spent enough time in customer service roles myself to realize that the customer is not “always right,” but to repeatedly insinuate that a customer is somehow to blame for his staff’s laziness or negligence is rude, condescending, and unacceptable.The guy seemed like a typical boomer who was too insecure to admit that he or his staff had made a mistake, let alone apologize to a potential customer.Normally I’d ask when they’d expect their equipment to be returned, but I’d had enough of their attitude.On my way out, their exit door had a sign saying, “Push,” so I asked the sullen young man standing behind the register if they were, “too cheap to fix their automatic doors?”“They’re $20,000 a piece to fix.”Hard to believe this place has been in business since 1874, especially with their rotten attitude.
-
February 2024 by Berenice Lopez
Never visit this place. All workers are extremely rude and unprofessional, everything is overpriced.
-
February 2024 by Christopher Medina
Very rude
-
February 2024 by Sam LeHardy
I get my mowers and snow blower serviced at Robinson's in Framingham. They've always done great work and return the equipment quickly. They also clean it! I have them pick-up and drop-off which is huge since I don't have a truck. It costs a little extra but is worth it.They even once picked up my girlfriend's grandparent's snow blower even though they are technically out of range. Now that's wanting to help!The service department is knowledgeable and friendly. I bought my Honda mower here, and will continue to support them any way I can.I have also rented a portable generator from the Hudson store when they didn't have it at Framingham, and they are just as awesome there!I love supporting this small business because they are so focused on helping me. That's hard to find at big box stores.
-
January 2024 by Dave M.
Colossal waste of time and energy to visit an dying store with surly staff in a sad strip mall. I hoped to rent a commercial-sized dehumidifier to dry my basement. Another rental place suggested Robinson's so I called. The person who answered the phone told me they had one available. I replied I was on my way. The parking lot was nearly empty. As I approached the front door, I noticed a sign saying "Please Push door." Odd, but whatever. So much for handicapped accessibility. I walked past plenty of clean, well-stocked shelves and thought, "this place is huge." I made my way to the rental counter in the back where I encountered a guy fixing a machine. I inquired about renting a dehumidifier and was told "it was out." Then his interrogation began. "Did you call?" "Yes." "Did you call this store or my store in Hudson?" "This one." I'd only called 30 minutes before. I don't have a photographic memory but I certainly remembered which location I called. "What number did you call?" "508-881-... "Who did you speak to?" "I don't know." The person didn't offer their name. "Well you'd better find out...We only have one and it's out." Really? I understand mistakes happen. I spent enough time in customer service roles myself to realize that the customer is not "always right," but to repeatedly insinuate that a customer is somehow to blame for his staff's laziness or negligence is rude, condescending, and unacceptable. The guy seemed like a typical boomer who was too insecure to admit that he or his staff had made a mistake, let alone apologize to a potential customer. Normally I'd ask when they'd expect their equipment to be returned, but I'd had enough of their attitude. On my way out, their exit door had a sign saying, "Push," so I asked the sullen young man standing behind the register if they were, "too cheap to fix their automatic doors?" "They're $20,000 a piece to fix." Hard to believe this place has been in business since 1874, especially with their rotten attitude.
-
January 2024 by Sam L.
I get my mowers and snow blower serviced at Robinson's in Framingham. They've always done great work and return the equipment quickly. They also clean it! I have them pick-up and drop-off which is huge since I don't have a truck. It costs a little extra but is worth it. They even once picked up my girlfriend's grandparent's snow blower even though they are technically out of range. Now that's wanting to help! The service department is knowledgeable and friendly. I bought my Honda mower here, and will continue to support them any way I can. I have also rented a portable generator from the Hudson store when they didn't have it at Framingham, and they are just as awesome there! I love supporting this small business because they are so focused on helping me. That's hard to find at big box stores.
