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September 2024 by Jonelle D.
I visited this location for the first time last week, and was pleasantly surprised. There was NO animal or pet food odor at all, unlike many similar stores. It all seemed nice and clean. I was there for the fish section, and the tanks were pretty clean and fish looked healthy. Their live aquarium plant selection was rather small BUT they were almost all in good condition, which is rather rare for chain store plants. Their live Betta fish were all in clean water, and also looked healthy. You can tell a lot about a location by how their Bettas look. As an ex-parakeet parent, I also looked in on theirs, and they, too, looked perky and healthy. I will definitely go again in the future, as long as the standards are being kept up.
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February 2024 by Katie N.
My dog Max is a rescue puppy we got last August 2022. Max can be a hesitant dog to strangers and even our family/friends. Max has been going to doggie day camp for over a years now. They treat him so well, he loves them! Everyday when I bring him in his tail starts to wag as I check him in and he see's the manager. I swear he loves them as much as he loves us. They do fun photos monthly and even celebrate his birthday. We've even started to use their dog hotel when we go on vacation. He always comes home tired from all the playing he gets done there. I would suggest this doggie daycare/hotel to anyone in the area. That's how we started going by coworker who had a great experience as well and suggested I take Max. We also did two courses of dog training with an associate named Julia. She ran really great classes and had so much patience with all owners and puppies.
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December 2023 by Matthew L.
These places tend to get a bad rap and most of the time its hit or miss. I visited the grooming portion of this location and also shopped in the store and every employee I came into contact with was excellent. The groomers here are awesome and they bathed and groomed my two goldens and were informative, helpful and a pleasure to work with and communicated with me every step to make sure I knew what was going on. Plus the store portion has a lot of stuff and their prices are competitive. I would come back to this location over others any day.
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June 2023 by Carolann C.
My dog loves going there and I like the selection of dog foods, treats, toys,and refrigerated foods
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June 2023 by Ani Goranova
He can nit wait to play withbhis furry friends.
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February 2023 by Greer A.
Just had the most awful and unprofessional experience at Petsmart with my cavalier King Charles, Rocky. Both the head groomer, Kevin, and store manager Jess, refuses to groom our dog at his given appointment time after accepting him gladly at drop off. They called us five minutes after drop off saying he was a danger to employees and himself and he had to be picked up immediately. Rocky is the most gentle dog, who has been groomed at this location for many years, boarded at the pet hotel there and banfield is even our vet. He has never posed a problem anywhere. Back story - Kevin had an issue with my husband and other dog last week and said he was only accommodating us today. He wasn't accommodating, we had an appointment. Turns out they booked another dog at the same time and decided they didn't want to deal with Rocky, which came out in our heated discussion with Kevin. They made up stories about Rocky's behavior being dangerous. When we showed up to pick him up, he was sitting on a leash next to the woman at the register, happy as can be wagging his tail. Obviously not a danger to anyone if he was sitting there on a leash out of the kennel. Two other dogs in the waiting area and all he did was sniff them. Very dangerous. The store manager Jess did nothing constructive with the situation and claimed she was listening to our phone conversation deceptively without identifying herself. She said Rocky was a danger to her employees. Again, if he was such a danger, why did they take him out of his kennel and have him on a small leash out in the open when we walked in? When we arrived, they changed the story and never said he was a danger to employees, but a danger to himself, which was an outright LIE. Bottom line is they refused to take him for grooming because they double booked and were angry with us from last week. Completely unprofessional, disgusting, deceitful behavior. Kevin even continued to lie to our faces when we picked Rocky up. He was dismissive, rude and a disgrace to his profession. Take warning before bringing your pets here. Picture of my vicious and dangerous dog.
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October 2022 by Alexis M.
I took my dog here for grooming, and I will never go back to this location or another pet smart, if this is the standard. My dog's fur is a complete mess and there is still shampoo on his face. His golden retriever tail was not brushed or cleaned, and he looks worse than when I brought him.I also paid for the Halloween special for $25, and I didn't get anything in that special that I had paid for. No report card, either. When I went to take my dog to checkout, I forgot my leash in the car. I went to go get it, and the man told me no, just to use the slip leash. My dog choked himself the whole way out. Outside, he peed the longest pee -- I'm guessing they never took him out or let him go in three hours. They never gave me my dog's collar back either, I had to go back in and ask for it (and the worker pulled it out of his pocket).While I was there to drop my dog off, the man in charge of grooming tried to calm another dog down, and forcefully sat the dog down and yelled, "Stop that." I had a bad feeling when I dropped mine off after watching that. The worst experience, and that's just from my end. I hope my dog wasn't traumatized, and I can take him anywhere else to get groomed without him getting anxiety.
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October 2022 by Allie L.
The grooming was awful. My dog's fur was completely uneven. I asked for a $35 'halloween special' which I was charged for but didn't get. It included, among other things, nail grinding. I'm very sure they didn't do this, because they quicked his nail and didn't notice. My car looks like a crime scene.
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August 2022 by Rachel N.
I very rarely write reviews but here goes. Groomer yelled at me for walking in four minutes late. I had only been outside of trying to get my dog to go to the bathroom before heading in. Then my dog wasn't feeling comfortable and was resisting going with the groomer, Kevin. The groomer tried to be nice to my dog but put a tug leash on and continued to tug and pull the dog by the neck with the leash to try to get him to go in. I tried guiding him from behind so it wouldn't hurt his neck. My dog yelped and snapped at him - because he was being tugged by the neck - and that was it, I was told he wouldn't be seen. By the time I got back to my car I had gotten texts that his future grooming appointment was also canceled. Very disappointed in how the dog and I were treated as I have been a very friendly customer prior to this visit so it felt quite alienating to be treated so coldly. No one in either side should be treated like that, and no one, especially a dog, is happy when they are pulled by the neck. Just a really disappointing experience.
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November 2021 by Zhang J.
My English bull dog got very sick after he stayed this pet hotel. Everybody know English bulldog is hard to keep healthy, lot of skin issue , breath issue. We went to Houston for family business . when we came back to pick up, he started to cough and hardly to breath. We take him to EMERGENCY because we were afraid of him stop breathing while sleeping. He is three years old btw. We cost 1000 dollars, finally heal him back. Doctor told me he got the sickness from the hotel. Will never go back!
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August 2021 by J. S.
Horrible. Scary. Stomach turning. I was there to get simple nail trim for my puppies. I watched this poor puppy wither and scream in pain while having their claws clipped. This is not my first time at a groomers and I am familiar with dogs and sounds they make when they dislike something. This poor puppy was withering in pain. I did not know what to do. I refused to have these groomers touch my dogs. While I was still shopping I could hear the puppy yelp in pain from their "grooming." It made my stomach turn.
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April 2021 by Lisa G.
I would not recommend grooming at this Pet Smart in Framingham MA. Unprofessional upon the get go; did not know what end was up! One of the worst customer service experiences, I have ever received. I walked out, dirty and unethical.
