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January 2024 by Charlie C.
Had a 7 month CD with 4.25% interest rate. I did not contact them before it automatically rolled over to a 12month CD and a .45% interest rate. Been with this bank for 50 years and feel they are what they are. Who would imagine that a 12 month CD woulf have an interest rate that low. 7 months was 4.25% and the 12 month auto renew is .45%. If this is how all banks work watch your money with them and get a brokerage account with Fidelity and get almost 5% interest without tying up your money.
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August 2023 by J. R.F.23
The bank staff are very courteous and helpful. I have used this bank for 20 years; and never had any issues. The staff are better than at the majority of banks that I have used in over 40 years.
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August 2023 by R. G.
I was with this bank for a very long time and then when I complained about their app being horrible because I did not know I was -$100 due to overdraft protection the way the app was set up. We had to end up paying extra money a few different times so when I complain to Jolene at the bank she was a real jerk because when I kept complaining about it, she went to the CEO of mutual one and he said from now on you contact me the next you know I got a letter in the mail saying they closed my account as of June 1 so I said I'm a veteran and I get my direct deposit from the army on the first of every month you could be late they said they don't care. We are closing the bank accounts. I received a letter from them stating that they were closing the accounts in one month that's not enough time. They are very horrible. Jolene is a permanent case of PMS and she should be fired. I have been with this bank 14. Yes, never had any issues I want to start complaining about them they don't like it and Jolene is bad news she should be fired way she treats her customers is a joke. Stay out of this bank. They are horrible. I was speaking to another bank that we were looking going to them and they said their customer service is horrible. Well that's a truth. It is horrible.
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March 2023 by Robert G
Their customer service is very horrible because when you complain that the bank app that they use to check your account is off they dont want to hear it. I complained a few different times because I live over 30 minutes away and they screwed up my account so bad that I had to go put money in twice because they tried to charge me overdraft protection fee because their app was very inaccurate. I thought I had the money in it and it shouldve been in the read so I could tell or showing a minus well it didnt do that so I ended up paying $60 in overdraft protection fees. I contacted ****** who is ahead of this and shes useless. Then she complain to the *** and I got an email back saying for now on contact me. This is a very horrible bank plus very highly incompetent and useless. They dont care about customers at all! Im gonna see what I can do to go to another bank since Bank is horrible and I dont recommend it to anyone
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March 2023 by Steve C.
My wife and I went into the Natick branch to look into renting a safety deposit box. We were asked if we had an account, we did not. We were informed that it was required and would need to wait a month.Requiring products or services from an entity as a precursor to starting a relationship with same, is simply arrogant and dreadful customer service.
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October 2022 by Kevin Bill
There are a few people that are quick, helpful or as knowledgeable as this worker her name is Desiree when ever I call she’s always the one who picks up I sometimes wonder if it’s just her working there since no one else ever picks up the phone. She’s nice helps me out and gets my wires done right away she’s truly awesome worker friendly and has a sweet voice that can change your mood. I’m just here to say she’s the best any question I have always gets answered in a timely fashion and is the reason I still bank with this bank.( if you get her on the phone your in good hands)
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June 2022 by T fishy
What kind of bank doesn't cash its own checks? A bad one that's what kind! #badbanking #badbusiness #bank #banking look up the hashtags for more bad businesses. It seems as though you don't have enough customers so now you force non customers to open accounts even if they're not from the area! #stopforcedbanking #forcedbanking
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June 2022 by Donald Shay
Everyone at this bank is friendly and courteous they help you right away when you need help
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December 2021 by Dianne Belloli
Takes forever to complete a transaction. Didn't give balance on receipt. People are very nice, but banking shouldn't take 10 minutes to do a deposit
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August 2021 by Nick Lamberti
I have been a Mutual One Customer For Years and they are always friendly and know what they are doing, My recent opening of a business account with Pia was outstanding, professional, concise and timely, thank you for an outstanding customer service experience !
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June 2021 by World Music
I have been a Mutual One Customer For Years and they are always friendly and know what they are doing, My recent opening of a business account with Pia was outstanding, professional, concise and timely, thank you for an outstanding customer service experience !
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April 2021 by Terri Wilson
I only give 1 star ratings to places that really are deserving of them. This bank does not know how to treat people right. I am a business owner and was considering switching my banking over to them. When I walked in to make a simple banking transaction with US dollars, they denied me and said I needed to have an account with them to BREAK DOWN BILLS. I thought this was a bank? Too bad for you, you'll never get my business and I tell everyone about my experience with this bank. Don't go here unless you like being mistreated.
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November 2020 by Anarlie M.
Stacked over 100,000 of sticks and bonds and cd's many of times and many t of great times fee coffee and free lollipops and old ty if free offers offer no interest in 4 years .
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November 2020 by Ligia Archila
Excellent staff
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June 2019 by Matthew Miller
Worse bank ever if you dont account with them they wont help with Laundry quarter or exchange unless you have a Bank Account with them. If anyone has same I suggest you comment them as worse bank ever. Those who never goes I stay the hex away from thar bank.
