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February 2024 by Rachelle D.
Was racially profiled today at this Marshall's location by a cashier. Called corporate and spoke to store manager regarding the issue. Store manager claims clerk didn't mean any harm' however harm was already done. I felt like the store manager was making excuses for clerk saying she has been working there a long time and that she never had any problems with her. So, if I never punched someone in the nose before and one day decide to do so, does that make it ok? I have been going to the Framingham Mall for decades and never had a problem until today. Furthermore, a guy in the corporate office named Seth who took my initial complaint to forward it to the assistant director at Corporate was very rude and argumentative on the phone when recording the details of what transpired. Overall, not very satisfied with the outcome of my complaint.
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January 2024 by Faisal Khan
Manger is superstar aliyah b cashier is friendly helpful nice
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January 2024 by Robyn Ross
The customer service there is absolutely outstanding. Clerks on the floor with their hands full still said good morning and SMILED. One was so helpful showing me where the Clearance rank was in my size. Plenty of cashiers to check you out. Bravo Marshall's!!????
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January 2024 by Tiana Lovelace
My forever favorite store and location!! Marshall's and TJMaxx in Metro West Boston has THE BEST selections, because their corporate offices are in Framingham, MA!!Awesome selection for the holiday season!
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November 2023 by Matt W
Today I witnessed elderly and foreigner abuse by the checkout clerk named Ethan T.At the checkout, Ethan harmlessly tried to sell the TJX card to an elderly man. The man didn’t understand what Ethan said and was confused by Ethan’s words. The man responded in a foreign accent and pointed to his ears signaling he didn’t understand or couldn’t hear well. Ethan didn’t stop there, he tried to coerce the customer into giving him an ID and social security number to sign him up for something he didn’t understand. The elderly man was confused by the word ID and thought the clerk was harmlessly asking for ID, so the man pulled out his ID card and showed it to Ethan. Ethan read the ID, which was not from the US, he reluctantly gave up. Ethan and a fellow coworker even joked that they were so close to signing him up.I understand TJX is trying to push the store card and that the employees make a commission, but it’s unethical and maybe criminal to do this to elderly, ESL customers.We like shopping at TJX stores like Marshalls and will continue to shop there, but this story needs to be told.
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November 2023 by Irene D'Agostino
The store had lots of merchandise on Saturday and again on Monday. The salesperson on the floor was very helpful on Monday
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November 2023 by Willie Torres
I did find what I was looking for and at good prices.
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November 2023 by Margarita V.
Hi let's do better this with your carriages outside slamming into everybody cars and dented it let's do better install a carriage area for that like the supermarket I will take you to court if get any dents on my brand new car I'm tired of calling you to tell u that u need to get carriages not my job
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September 2023 by Nurten Karacan
Everything is well organized. You can find them easily.
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September 2023 by oh wow
Halfway decent prices. But the sale items make the shopping well worth it.
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August 2023 by Catarina Owen
I had a great shopping experience at this location. Everything was organized and lots of options. My cashier Gerr was super friendly
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July 2023 by Chris Fisher
Nice store, didn't have what we wanted.
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July 2023 by N Laz
The search is more than 1/2 the fun. The Framingham location is one of the best.
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May 2023 by d mc
My cashier was an absolute delight! The store is well stocked and very clean.
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May 2023 by Zae Magoon
Nice selection of clothes, shoes and home wares for a great price. Clean