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November 2023 by Diane F.
Just had a great experience at Lowe in Framingham with Miguel - shopping for heavy awkward storage shelves - he and Lorraine could not have been more kind and helpful! Patient with me - facilitated checkout and loaded my card - and refuses my tip!!!! So nice to have kind service in this crazy world!!!! Thank you!!
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September 2023 by Samela A.
Had a great experience with Henry in the painting department at Lowe's Framingham, he's helped me with everything on this project less actually coming to location to paint himself! Good advice, knowledgeable about the products and pricing. Overall friendly and supportive in the whole experience.
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July 2023 by L M.
Lowe's my wife and I ordered a stove from Lowe's along with a microwave. And a gas stove installation. Which we saved money for months knowing our stove was on its way out. Well shortly after we ordered our new stove the old one died. We ordered our stove Memorial Day weekend and as of July 21st we still don't have an installed stove in our house. When we ordered our stove and installation we were told to wait seven days and the install company would call to set up a date to do the install. So I called after about ten days not hearing from them . I was then told the install company was waiting for a permit approval from my town, and I would have to wait 5 days and if I do t hear back from them to call back. I didn't have access to the install company as they are a third party . So every time I called I was put on hold for at least 45 minutes. Finally after speaking to a Lowe's associate they got a hold of the installer to ask what was going on. The installers said they are still awaiting a permit. They will call me when the permit comes through. At this point it had been 12 days and still no answer . I waited ten more days cooking on my grill outside for my family to eat, in the rain and sweltering heat. I called again it's now been 22 days again we are waiting on a permit. So I called my town asking about this permit, and I was told they have not submitted a permit. Okay. I call back again second time in the day and again I am told they are still awaiting a permit. I wait another ten days and called back again and this time they told they were awaiting the permit I told them the permit was never even called in to my town. They then had me speak to a supervisor this is 32 days after I ordered my stove. The supervisor tells me he is excavating my order and someone will call me within 24 hours. Well 24 hours later still no call so I called again, then I was told the install company has 7 business days to get the permit. So I called back seven days later and I was told it would be 5 more days. So now it's been 47 days. After which I been calling every day since sometimes twice a day I've spoken managers corporate and install company. At this point I was told they don't have anybody to install the stove. I asked why? Because of the install this is the main reason my wife and I chose Lowe's. And not Home Depot To make it easier this has not been easy. So to some it up. Do not do install through Lowe's for anything in fact don't even shop there especially the one in Framingham. It def. Feels like nobody cares. Especially when you're told by really nice people that someone else will call you within 24 hours. And nobody calls. so you call back and are put on hold each time about 30-45 minutes. It has now been 57 days and I'm still waiting on my stove. Very disheartening and concerning to think they are probably doing this to other people too. This needs to be known.
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June 2023 by Romep A.
Hello All, I am sorry again for writing this review. My experience: - there are only automatic checkouts. No problem. - the checkout machines, to save money; they have never been upgraded. So, they do not offer as they should; ask for the number of paper bags to add to the items purchased, on the screen. - the paper bags placed on the left console; were covering a written piece of paper; written by hand with a code. - I am sorry, I did not notice, the hand-written part. - the attendant, of course, considered me, that I wanted to not pay for the paper bag. - I agreed to pay for the paper bags. No problem. I apologize, and I offered to make a secondary transaction. Instead; I got more admonishment from the attendant. - I asked to speak to the manager. - I was of course they refused me to speak with the manager. The answer was: I cannot speak with the manager with me; until the complaint I have is satisfactory. I only got the items in my cart; no paper bag to be clear. I left 10 cents just in case. I am sorry for this long review, I hope the chain store will change in a better way. I will use another nicer, friendlier, safer chain store. From now on I am sorry writing this review, Thank you, Alex,
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June 2023 by McDaniel H.
June 2023: 4: I thought this store had a fairly decent selection as I have found in most of the stores of this size. While I was looking around, I found that the two staff workers that I encountered were capable and knowledgeable about the technology devices they needed to determine if their inventory included several items that I needed to complete my project.
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April 2023 by Kevin F.
Good selection, good location and good people plus I get a veterans discount. And I have to add a few more pointless words.
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February 2023 by Brenda C.
I was in the store last week and not one employee had any idea when things were or even how to answer general questions. TRAIN your staff. That use to be the best store but since you fired everyone who knew what to do you are stuck with incompetent employees. Home Depot customer now
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January 2023 by Heather S.
I went into Lowe's to buy two things tonight, one of them a dowel. I had to ask four employees before one stopped to look it up and help me. when I went to correct aisle, an incredibly aggressive contractor (Empire on his shirt) shouted at me. apparently cart was so overloaded, was not safe for me to grab $3 dowel that took me 25 mins to find. Lowes employee watched, did not try to explain until contractor belittled me. No caution tape up, no gates closing aisle. I will not go back, after 8 years of being a regular customer. Humiliating, misogynistic experience.
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November 2022 by Alan M.
Delivery cancelled and no new delivery date was made even though the person calling to cancel said it would be delivered the next day. So when I call, the next available date is 2 days away, while my contractors are standing around waiting for the materials to finish the job. When you call them, you wait 20-30 minutes on hold to speak to an associate and then another 15 minutes for the manager! Absolutely awful customer service! Ps this is the 3rd time they have done this!
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September 2022 by J B.
I ordered a refrigerator from Lowe's. It was the fifth appliance we have bought in the past year. The other four were from Best Buy or Hudson Appliance, and we had great experiences at both. Not at Lowe's. The frig was supposed to be delivered between 11-3. I called at 2:30 and the store told me "they're probably running late." Called back an hour later, and they still couldn't tell me anything, except that I was supposedly the next delivery. (Both times I had to sit on hold for 10+ minutes. At 5pm I left for my sons' baseball game. They were supposed to call a 1/2 hour before delivery but I still didn't get a call. By 6:50, I still had not received a call. I called Lowe's and cancelled my $2800 refrigerator. I'll be sending my business to places that value my time and business. Lowe's does neither.
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September 2022 by Michelle G.
If I could give negative stars I would. Purchased a fridge to be delivered. They arrived 2 hours past windows. Men never hooked it up or unwrapped it. After having it on for 24 hours it never got colder than 55 degrees. Called Samsung who told me to call Lowes corporate who then told me to call the store. After 6 hours of being hung up on and lectured to, I went into the store. Was told by manager, Rebecca that they would make it right. Took us to appliance and told Norm the ASM to fix this. Todd the sales rep did as he was told. They wanted to charge me for the new on and when I refused to pay for a second one they said they would do an in store exchange. Fridge would be in Framingham by Wednesday since it was only available from the Worcester store. Delivery would be Thursday or Friday. Thursday came and went and I went back into the store. Was there for almost two hours and dealt with Rebecca again. She personally went into the warehouse to tell me that the fridge was there and I would get a call at 7am on delivery time for Friday. I did get a call that fridge would be there between 12-4. That window came and went. I called the store to speak with Rebecca. She would not let me speak as she spoke over me. She said she never saw the fridge and it was in Wilmington. I tried to get a word in. She gave me the Wilmington number and said she was going to end this call if I continued to speak the way I was speaking. Now I am from Jersey originally and can be loud but I was very calm considering what I had gone through and having no fridge for 6 days and throwing out $300+ of groceries. I called the Wilmington number and Johnny, the only bright light so far, said Rebecca was not giving honest information. He called her on my behalf. Told me the best he could do was sometime next week. I said unacceptable and he said Sunday. I said ok. He then called back and said he couldn't do it unless I paid for the new fridge. I already paid for the first. Why would I pay for a second? My husband went to the store. Was calm and spoke with Rebecca who threatened to have the police escort him out if he didn't leave. Finally, still no fridge. You can't make this stuff up. DO NOT GO TO LOWES.
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August 2022 by Eric S.
I purchased a jigsaw incombination with a combo toolbox. Only the toolbox arrived. The company canceled the rest of the order. Without telling me. I'm sitting here waiting for two weeks until they figured it out. Nincompoops.
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June 2022 by Nancy A.
If you need service under warranty for an appliance you bought less than 6 months ago this is not the store to go to . We bought a freezer in Jan.2022 and it stopped working in May 2022. After trying everything service told us to try it still didn't work. We were told we had to find our own service man as they don't have any. In addition we bought the extended warranty, which pays up to $ 300 for food that was lost, but it doesn't apply since the original warranty won't cover it. Went up the chain of managers and was told that none of them had authority to do anything. Suggested I call corporate Lowe's and after more than an hour on hold I gave up. Lessen learned - if you want to buy an appliance go to a specialty store that has it's own service dept and will stand behind it's sale. All Lowe's cared about was taking my money and too bad if you need service help. Customer care is not a priority.
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May 2022 by Jason T.
I signed up for a kids craft event that was featured on their website with some other dads and our kids. We showed up on time, e-mail confirmation in hand, and no one there had any idea what we were talking about. Fortunately they had some old kits to give us, but refused to let us build them in the store. Poor experience for the kids. Completely disorganized and a waste of time. Sign ups are on their website for next month's craft, but I would not recommend.
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July 2021 by Lori H.
I was looking for some help with getting 2 X 4's and drywall. I went over to the building area where 3 knuckleheads didn't even look up from their phones. I found a gentleman on the floor helping another customer. He said he would help me when he was done and his name was Rich Horst. I have to say he not only helped me but understood what project I was doing and cut the wood to size for me. Thank you Rich! Lori H
