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October 2024 by Johanna Squires
I was able to book an appointment within 24 hours, which started off this fantastic experience. John and his team were friendly, thorough, and did an excellent job not only repairing the chip in my windshield but also gave me thoughtful advice for the future maintenance of my vehicle. Will definitely be coming back if this happens again (although hoping not too soon)!
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October 2024 by Noah
Good experience overall. My appointment started on time, and they completed the work within a reasonable timeframe. There were a few spots of dirt or grease left on and in my car afterward. Aside from that they did a great job and would go back.
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September 2024 by Laura Kurjanowicz
We went to this location after an incident nearby on the highway led to a damaged windshield. They unfortunately did not have a replacement part in stock. The gentleman at the front desk patched my windshield with a plastic coating, and vacuumed the glass inside my car and air vents so I could return home safely while I figure out how to get it replaced. Excellent service!
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August 2024 by Jeff Lupien
Unfortunately, I have so many bad things to say about this location of Safelite.
My windshield was badly damaged by a collision with an animal, so I needed to get it replaced. My insurance online claim process makes it "easy" to schedule an appointment with a local Safelite. So I scheduled the appointment for a week or so out, the first available. Not ideal, because I couldn't legally drive the car until it was fixed... but a week also doesn't sound unreasonable.
So I make plans as if I'll have the car fixed in a week. But a day before the appointment, I get a call from John the manager saying there's actually not enough time to do the repair on that day for my particular car, and I need to reschedule a few more days out. He wasn't very apologetic (despite the fact that this is their scheduler's fault, not mine... they knew what car I had), and this ends up being pretty inconvenient because I'd planned to have the car fixed by a certain date, but oh well.
Eventually the day arrives, and I bring my car in to be repaired. At that time, everything in the car is working perfectly. When I pick it up later that day, John tells me that they weren't able to recalibrate the cameras (there are cameras up against the windshield, used for adaptive cruise control etc) and that it should work itself out on its own over time. Seems suspicious, but I hesitantly say "OK" and go get my car.
When I get in the car, it's obvious that there's an actual problem that won't work itself out. I see error messages in the car about cameras having errors/faults (an obvious cause for the inability to recalibrate). At this point, it's pretty clear to me that the cameras were either not reconnected correctly after replacing the windshield (a simple step that is required when replacing the windshield, clearly outlined in the service manual), or were damaged during windshield replacement. Again, everything was working fine when I dropped off.
So I call and speak to John. He's completely unhelpful. I explain how simple a fix this could be ("it's probably just a wiring harness that wasn't reconnected"), but he says that it couldn't be anything they did, and I should take it for dealer service. I explain that the dealer will charge me for their time, and Safelite has a warranty on service, so Safelite should take a look and hopefully it's an easy fix. He assures me that the camera is fine (how could he know this?) but I can bring it over and he'll take a look.
Now, I'm not sure why John thought he was qualified to take a look. Seems to me he should've had one of his actual technicians look (although they screwed it up in the first place, so who knows)... but he was determined to be as unhelpful as possible.
So I drive all the way to Safelite, and John proceeds to go out to my car, look for 1 second at the actual camera (not the wiring), and proclaim "Yup there's the camera right there, everything's fine, you should bring it to the dealer." No amount of logic or reason could dispel his gaslighting. Eventually I get frustrated and I assure him that when I bring the car to the dealer and they charge me for a trivial fix, Safelite will end up having to pay for it. He doesn't seem to care.
And so I'm left scheduling an appointment with the dealer a couple weeks out. I'm now without a car for about a month, which sucks. All because of Safelite's incompetence and John's gaslighting and complete lack of customer service.
In the end, the dealer confirmed what I suspected... Safelite techs didn't reconnect a wiring harness. Trivial fix, over $100 charge. I contact Safelite corporate to get my reimbursement. Safelite comes back to me saying that John told them the issue existed prior to me bringing the car into them (a lie).
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June 2024 by catherine sinko
Very professional and super quick
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March 2024 by Eric Manning
Had my windshield done on my 2021 toyota 4runner had an excellent experience highly professional,and highly recommended! In and out! ? ?
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March 2024 by Documented
I rarely write reviews but felt the need to write this and warn everyone about the unprofessional manager at this location. I originally had an appointment scheduled at another the location but because I travel for work I changed it to this location due to my travels. The day before I stopped in to confirm I was in the schedule for the following day and was greeted by a rather disgruntled manager. I’ve worked in the service field before and managed business before and I feel he was very unprofessional. The next day he confirmed what I had thought I dropped the vehicle off an hour early just in case they had the room to get me in and out early on a Saturday so that they can wrap up their day. I was greeted by a polite associate whom took my keys and said they would call me once the vehicle was ready. I proceeded to the parking lot where my girl friend was waiting. I notice the manager came out to take the vehicle in for service. I hopped out the car greeted him and asked if everything was ok he abruptly asked if I had lowered the suspension on the car I said yes. He immediately said he was not going to provide me with the glass replacement. I did become rather frustrated myself being this was the 3rd time I had attempted to fix my windshield. I informed him the vehicle had already had one glass replaced just as the car sat. He was still declining service and said his equipment would not fit the car. I reassured him it would because I had got the calibration done before . He said no way I’ll prove it to you! He quickly ran inside to grab the equipment used for calibration and fitted his equipment perfect to the car at that moment I told him see it fits . At that point I think it was his pride that took over and he still decline to do the work. I reassured him his unprofessionalism would not go un noticed and this is why I gave this location a bad review poor management ! And lack of professionalism.
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March 2024 by Chris Pellegrini
Safelite kept me promptly informed on their ETA prior to appointment. Techs were friendly and nice. Windshield replaced in an hour and looks brand new. No complaints with experience.
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March 2024 by Cleverson Alves
Awesome hob. Everything was perfect.
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December 2023 by Stephen G
Super friendly, highly competent technicians.Open on time and finished up all work in less than suggested time.The waiting area is clean and neat. Even had a bucket of pops and great coffee.Work was perfect the first time.Highly recommended for all auto glass work.
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December 2023 by Ivan Kilroy
I highly recommend Safelite at the Framingham location because, the staff was Friendly.On Wednesday, I arrived right before my appointment time and they got me in around 2:15 pm. My technician, Philibert was Wonderful and Friendly.Mary was super helpful on Monday, She explained everything to me.I highly recommend Safelite!
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November 2023 by Ronen A.
I had a great experience from start to end. I had my services done at the Framingham, MA shop, dropped the car at 8:00 (Tesla windshield replacement ), and by 1:30pm, I got a call it was done. I appreciated their care when I stepped into the office (Shiny and clean ). I was greeted by John, the manager, who answered all my questions. Philibert did a great job, and I got a call when it was all done. I highly recommend Safelife and, specifically, the Framingham shop.
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November 2023 by Rocco C
I had a mediocre experience here. I had my back glass replaced because it was leaking and the defrost was not operating properly. The leak was fixed, however my defrost was still not working. After a hour or two of troubleshooting, I found out that the satellite technician never plugged in the other side of the defrost. Disappointing to see, since I paid for the repair and expected it to be done professionally.
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November 2023 by Anne Colantonio
They arrived within the time frame they committed to and were very professional. The job was done rather quickly and having a new windshield is amazing. Thanks Safelite!
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November 2023 by Mrs. Darling
Had an apt days in advance, took a while day off of work, when I got there, the person said….” We don't have your windshield in stock.”
When the apt was made, the make and model was requested and that still didn't turn on a light bulb in the person’s head.
Be sure to call at least twice when you make your appointment to speak with 2 different people so you can confirm you didn't waste a day off to twiddle your thumbs.