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March 2024 by Leah L.
The customer service and business practices here are disgusting. My car was taken from my apartment complex overnight from a spot with no signage that it was no parking allowed. I woke up at 6:30 AM to my car missing , I couldn't get to work and thought it was stolen. The community security told me to check with the towing company because they have a contract with the complex to tow cars there. He then told me the towing company works on commission and the drivers brag about the amount of cars they tow each night. I wasn't able to get my car till 8 AM and couldn't talk to anyone till 7 AM so stayed in panic thinking my car was stolen. When I was finally able to get my car the man in the office showed me a picture of my car they took claiming it was parked illegally, and when I asked him for the photo for my own records he refused to send it to me or give me access. He was completely rude and insensitive. If I could give this business negative stars I would. This review was first left on google where the owner then responded insulting me. No professionalism AT ALL. Update: Clarification in response to owners reply, I parked at the apartment I pay to live in, talk about half truths. Avoid this business at all costs!!!
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March 2024 by Luciano Magno
They towed my car, because I parked in a visitor parking lot. 170 dollars to get it back.
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March 2024 by rony da silva
i live in the green at 9nand 90 for 4 years and pay for my parking spot ,today someone parked on my spot ,i called henrys ,they work on my builden ,the service sayed they dont hsve a truck available to tool the car is on my spot that i payed for! thats the worse experience i had with a service ! i will ask my proprety manager to step in ,that is ridiculous!
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February 2024 by N54 God
Never had a problem with henry’s until this new guy came along. Stalled my car out 3 times insisting he knew how to drive manual, i had to load the car on the bed myself, that wasn’t the part that bothered me though. It was the rude smug attitude and when I called another time for a wench he quoted me $400 at the time I didn’t have it on me and asked if we could use planks and he said it’s still going to be $400 at that point we called exceptional for someone who had more experience and better people skills and got my car out for $150. Don’t get me wrong this company is a good company and i’ve never had a problem with any drivers until now.If you’ve had this experience hopefully they’ll send you another driver next time
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February 2024 by Michael Rodriguez
Had a great experience with Henry's working with James. My car broke down and I needed to get it to my storage lot several towns over. James arrived through a AAA and was very helpful with my situation. He got the job done with precision and in a timely manor, and even while hooking up to my truck, he was able to identify why it broke down and let me know that it was an easier repair than I thought!
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February 2024 by Cameron Fraser
Always takes care of me when I callThanks guys
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February 2024 by Emily Daley
Fantastic service! Arrived to my location within 10 minutes of calling. Had something lodged under my car and it was taken care of within minutes.
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February 2024 by Kerrin W.
Owner quickly responded to inquiry. The experience was easy. Great and Reliable service.
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December 2023 by Symere T.
Absolutely crazy people working here!! My experience was terrible, I requested a tow and waited hours for them! When they finally came they cussed me out and almost hit my car. These people have no idea what they are doing. NEVER REQUEST A TOW FROM THESE PEOPLE.
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December 2023 by Keesh
Worst tow truck company ever in the MetroWest area they refused to tow my car because I called in too times using AAA unfair inconvenient they had me waiting for 4 hours and never called I don't recommend them at all the fact the owner had time to write "HAHA"unprofessional all around u don't know the 4hour inconvenience you caused me today was not notified at all kept saying driver is in route
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November 2023 by Jennifer Brown
I live almost right across the street from Henrys so when the battery in my car died (inadvertently from not shutting the trunk all the way ?♀️) it made sense to call Henrys to help. They sent Joe over right away to jump start my car. In a matter of 5-10 mins tops (from the time I called to the time he got my car started) my car was all set and ready to go to drive my kids trick or treating. Thanks Joe from me and my kiddos!! ? Happy Halloween ?
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October 2023 by Charles Marram
A shout out to Justin! He was sent by aaa to fill a tire with air. He also examined the tire and assured me it was reparable. His professionalism, concern for my safety, and overall pleasantness is something not easily found today. Please commend him for his service!Service: Tire change
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September 2023 by Jennifer Richtsmeier
Called AAA on Labor Day Weekend bc my Battery wouldn't turn over. Gabe from Henry's came out in less than 20 mins, jump statrted my battery and gave me honest advice about getting a new one. Would highly recommend Henry's and working with Gabe.Service: Battery
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August 2023 by T Layman
Poor quality and terrible work, I had a car parked in my private parking space, I called them and when they got there, they accepted the money from the owner of the car, but they left the car anyway in my parking space, I called the police and made a bulletin to take them to court, for all the embarrassment I had, the neighbors gave their kickback and they didn't care that my car was in the visitors' parking space! Bad job and I do not recommend
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July 2023 by Skisakane
My car was towed by Micheal H. Due to a flat tire. I am visiting out of town. He was so friendly on the ride to the tire place. Wanted to make sure he gets recognized for great service. Turning a bad day into an okay day.
