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November 2023 by Matthew Avis
Booked a month ahead of time to have my f150 serviced so I could get a rental. I was promised a truck, as I need it for work. Went first thing in the morning (as scheduled), had to wait two hours for the rental, only to have someone show up in a Hyundai Elantra. Had cancel my entire day of work. Was informed of a couple issues with the truck, park aid and side mirror issues. When I bought the truck, both of these were issues and the saleswoman, Donna, had assured me they weren’t. Come to find out, Ford told me that they needed to be replaced to the tune of $2000 and they weren’t covered under my bumper to bumper warranty. Donna no longer works there and couldn’t do anything to advocate for me, as the issues had shown before I even drove off the lot.I spoke with both the general manager and service manager and expressed my frustrations. They said they would fix the issue and had already ordered the parts, free of charge.Fast forward two months to last Monday. I called the dealership and they had no information about the parts or the fix.Since I bought the truck I had a bad feeling about this dealership, and even though I spent over $60k on a new truck, I have been treated extremely poorly.I am in the market for a new f250 for my business and they are still leaving me voicemails trying to get the sale.I love my truck, but at every step of this, from purchasing, to any service, I have felt I wasn’t treated appropriately and don’t feel like a welcome customer.I’ll pay for the service elsewhere (my mechanic quoted $650 to their $2000) and will also find my new truck from a dealership who appreciates my business.Wouldn’t recommend this dealership.
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November 2023 by Samuel Inverso
Great experience buying a new car at McGovern. We worked with Derek, who knew everything about the Mach E. The quote online was honored and they worked with us on the trade in value of our car. We would definitely buy there again.
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November 2023 by cheryl stover
Initially there was a difficult interaction. Partly on their part and probably mostly my part to get this situation resolved. The parts finally came in and this time around everything went much smoother! I appreciate the work this took to coordinate Sandy and Viviene were professional to my anxious attitude and grumpiness the first morning. Viviene even took the time to start my car for me this chilly morning
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October 2023 by Marielle Zullo
From Heather greeting me at the parts desk, answering my calls and concerns, going the extra mile to take care of me was so comforting Nice person and professional.Keith who was willing to take a break and ride my truck with me and explain everything that he thought was wrong and important for my vehicle was reassuring to me that he had a great sense of what was wrong. He has always have taken great care of me and worked really hard to get my vehicle back to where I feel comfortable in driving it again. These are two special, competent and caring people and I appreciate them both for their hard work.
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October 2023 by Kristen Caira
Our experience purchasing a car with Rocket was one of the least stressful and enjoyable that we have ever had! He was knowledgeable about the vehicles we were considering and made sure he quickly followed through with our inquiries and requests. I would Highly recommend seeing Rocket the next time you are in the market to purchase or lease a vehicle!
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October 2023 by Kristen C.
Our recent car buying experience here was fantastic! Rick "Rocket" Anderson was knowledgeable, friendly, and made the process enjoyable! I would absolutely recommend you causing Rocket if you are in the market for a new or used car!
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October 2023 by Kristin Paiva
We have had the privilege of working with Vivien in McGovern Ford's service department for the past 7+ months. I cannot say enough good things about our experience with her.The moment we walked in, Vivien greeted us with a warm and welcoming smile. Her friendly demeanor instantly put us at ease, and we knew we were in good hands.What truly sets Vivien apart is her commitment to going the extra mile for her customers. She takes the time to thoroughly explain the service our vehicles need, patiently answering all of our questions, and ensuring that we fully understand the process. It's clear that she takes pride in her work and genuinely cares about the well-being of her customers and their vehicles.Overall, our experience with Vivien has been exceptional. Her professionalism, knowledge, and outstanding customer service skills are truly commendable. I highly recommend Vivien and the entire service team at McGovern Ford. Thank you, Vivien, for your dedication and exceptional service!
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October 2023 by Stephanie Villegas-Hoag
I just purchased a new 2023 F-150 Raptor from McGovern Ford and the entire process was incredible. Rodrigo on the sales team was absolutely outstanding. He worked with me every step of the way to get me into my dream truck and made me feel at ease throughout the purchase. He was always patient and never once tried to pressure me into a decision, constantly advocated for my requests, and went above and beyond to work with me on a number that made me happy. And Jason on the finance team was equally as patient in answering all my questions and working with my finances to make sure that I was just as happy with the loan as I was with the Raptor.I spoke to several dealerships before my purchase and couldn’t be happier with my decision to go McGovern Ford. I typically purchase a new vehicle every 2 years and have always entered a dealership feeling stressed and left feeling drained, but this is the first time I’ve ever felt completely relaxed and happy. I would 100% recommend them to anyone looking for their next vehicle and can’t thank the entire team enough for getting me into my Raptor!
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October 2023 by kerry creswell
Always an amazing day at McGovern Ford, Chris, Jason & Jim are awesome and always so kind and helpful. Can’t forget Mike he is the best mechanic around! They made my experience memorable and easy! I am truly grateful for all of them!
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October 2023 by susan alexander
These folks are very professional. Whether it's routine maintenance or more involved services I've been treated as a valued customer! Most recently I received the best attention from Vivian and Celeste in the service department! Celeste kept in touch with me and made an extremely difficult situation with my car bearable. They exceeded their own time-line in locating parts(transmission) among other parts and having my car serviced and ready to go. Since purchasing my car from them a few years ago, I've continued to return to them for work, and have never felt (handled) or overcharged! Way to go people, keep up the great service! And no I'm not a robot or hired actor.?
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October 2023 by Deb C.
Sales dept rocks! Thank you Daniel and esp "Sambo" for getting mom in the car of her wishes
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September 2023 by Nicole Pecorelli
Celeste, my service advisor, made everything easy! She explained exactly what service was done, had my vehicle and loaner ready earlier than expected and even gave me a coupon for a free car wash.
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September 2023 by Jave Property
Dealing with Ford sometimes can be a big headache but Vivian from the services department minimize that a lot! She was more the wonderful going the extra mile for me and taking care of my needs. I'll definitely return and recommend
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September 2023 by Gongzhen Xue
Good sides: polite and friendly staff, reasonable services.Bad side: a little bit dishonest in trying to get you to pay more. I had a recall fix and they need to take off the two front tires. They told me that I need to pay them 90 bucks to replace the lug nuts of all four wheels because the lug nuts were swollen and they couldn't take them off and would not be able to do the recall. I knew this was not true because they would not be able to change the lug nuts if they can't take them off. Plus, I had new tires installed by another garage just before the recall and they had no trouble to take off the tires. I told them my opinion but to no avail. They insisted that I change the lug nuts, as least for the front wheels, or else they would not do the recall and I had to take the car back after I replace the lug nuts. I was busy and really did not like to go back for this. So, I gave in and paid them $50 bucks for 8 lug nuts. After I returned home, I ordered 20 lug nuts from Amazon for $17 and replaced the lug nuts in my back wheel. Because of this experience, I will try to avoid this dealership.By the way, I am not happy with Ford about these swollen lug nuts. I've used many types of cars and never had this problem. This shows that Ford's quality is still not up to the bar.
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September 2023 by Robert Lownie
Exceptional experience.Rich (Sales Manager) and Nick (Sales person) were very professional, personable, and accommodating.Price was significantly less than the competitors.Suelen (Finance) was very knowledgeable, ‘no pressure’ and working with her was delightful.I highly recommend this dealership.