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December 2023 by Oswaldo Vasconcelos
I reserved a space. They called me within a hour to come see the unit. Straight to the point. No complaints
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November 2023 by Priscilla Roque
Got a unit for my daughter, Clean facility and very professional service. Got all the information I needed from the manager Raynel, he was very patient with explaining all the details making the whole process so much easier, and ensuring I understood everything. Thank you
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October 2023 by Brenda Martinez
Raynel took over Bill Meyer and the transition has been flawless.Process is smooth and always. Hassle free and Raynel is accommodating and always finding the best way to save you money and meet your storage needs.Definitely recommend this place for short or long term storage needs.
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October 2023 by Bruce Carr
A pleasant experience. Staff was very friendly and knowledgeable.
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August 2023 by Vanessa W
We began renting the unit in late May, only to receive a notice of a rate change by mid-August, resulting in a doubling of the original rent. This is ridiculous. They gave you a low rate at the beginning and then raised the rent immediately.
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July 2023 by natalia silva
Had the best experience with Extra Space Storage. Bill was always very helpful. Great staff and storage. Thank you.
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May 2023 by Tracy H
Rented a first floor unit for a few weeks while work was being done in our home. Looked okay on the day we moved in (shop clean, swept) although there was no direct overhead light in the unit.Less than 2 weeks later, we went back to retrieve some items. Unit was full of mouse feces. Stored items were clothes, books, shelves…nothing mice should be looking for.We Moved everything out the next day, as soon as we could get help.Requested a refund. Manager’s response was that they do not refund the first month’s rent, no exemptions. He suggested going through the insurance policy if items were ruined. Took no responsibility for lack of cleanliness. Did not apologize.So, not only is there a rodent problem. They are not willing to make things right. Beware!
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May 2023 by Linda Rappaport
I just purchased the extra space, and my experience was terrific. The person who checked me in was very thorough and explained everything. The space is perfect for me.
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May 2023 by Steven S.
This is a good place to store anything you need covered in mouse droppings in less than 2 weeks. The droppings are plentiful, and will arrive in your storage unit free of charge, even though it appears clean when you move in. It doesn't matter if you are only storing simple wood furniture, books, and clothes. No need for cheese! Whatever you put into the storage unit will be covered in mouse waste. Don't worry, they won't run out before you can get some of your own. Plenty of mouse droppings for all! Ray, the site manager - a real dirt-of-the-earth sort of guy - that doesn't deny the pest infestation, much care that it's rampaging through his facility in Saxonville, or care that the waste is now covering your belongings. Ray isn't the kind of bloke to be concerned about a carpet of mouse droppings - he's not a picky guy. That tomato slice on the floor, he might eat it if you're done standing on it. Are you done with that cigarette? He might smoke the filter, even if it was on the ground for a bit. Come meet Ray at the open-air mouse toilet and extra space storage, but make sure you wash your hands afterwards.
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March 2023 by Lorraine McNally
We had a great experience in renting this unit! Would recommend them to anyone needing extra storage!
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March 2023 by Claire Long
The warehouse is equipped with trolleys and elevators, making it much easier to transfer heavy items. The warehouse manager Bill is extremely helpful and accommodating. He made our move-in process smooth and stress-free
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March 2023 by Chandler S.
Comfortably situated in a refurbished mill building, this Extra Space Storage offers both convenient accessibility with the comfort of reassuring security. Customer service second to none thanks to Bill.
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March 2023 by Robert Coakley
If you need somewhere to store your goods, ExtraSpace Storage is awesome, the one near the Mills in Framingham/Saxonville. Bill is the manager, he is awesome, he's there to help you and greet you with a smile. Facilities are good, clean, elevator and stairs all in good condition,.
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February 2023 by Stephanie Magee
My experience has always been great. Staff is super helpful and patient. I appreciate working with people like Bill on a monthly basis.
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December 2022 by Grace Gunter
Great facility! Bill & Mike are both incredibly friendly & helpful. This storage facility has been absolutely stellar when it comes to service and we have had no issues with the facility. Great spot if you are looking for a new storage unit!
